Analyst: IT Billing at Telkom

Core Description

To provide a high level of Financial System Support in an advisory, coaching, monitoring, maintenance and day-to-day operations assistance of Billing systems and processes at Regional and/ or National level.

Job Responsibilities

OUTPUT 1

• Maintained Systems and Processes

SUB-OUTPUTS

• Monitor system and process performance and compliance
• Identify discrepancies/errors/areas of improvement
• Investigate problems/areas of improvement
• Identify and evaluate solutions
• Facilitate correction of errors/improvements
• Perform testing
• Inform Stakeholders
• Initiate and control corrective actions
• Identify the training needs

RANGE

• Billing processes and systems
• New processes and systems
• Enhancements
• Corrections
• Performance
• Administration
• Data Integrity
• Procedures
• Standards
• Parameters
• Profiles
• Records
• Configuration
• Functional Test Platform
• Solutions
• Interfaces
• Integration

OUTPUT 2

• Compiled Report/ Information

SUB-OUTPUTS

• Determine needs
• Gather information
• Design format
• Generate report
• Determine action steps
• Follow-up
• File information

RANGE

• System changes
• Work arounds
• Statistics
• Profiles/ Parameter changes
• Outlook
• Templates
• Performance
• Trends
• Management
• Changes/ Serfs/ Anomalies
• Discrepancies

OUTPUT 3

• Analyzed Requirements

SUB-OUTPUTS

• Receive request/ identify problem
• Analyze request / analyze problem
• Do impact analysis / risk analysis
• Determine possible solutions
• Implement / explain solution
• Monitor solution

RANGE

• Systems
• Interfaces
• Tables
• Policies And Procedures
• Outlook
• Changes/ Serfs/ Anomalies

OUTPUT 4

• Coordinated Teams

SUB-OUTPUTS

• Determine purpose/ objectives of team members
• Allocate work
• Monitor/ support team members
• Provide feedback

RANGE

• Meetings
• Consultations
• Guidance
• Profiles
• Security
• Records
• Templates

OUTPUT 5

• Provided Coaching/ Training

SUB-OUTPUTS

• Conduct training
• Compile training equipment/material
• Follow up and document
• Determine coaching/ training need
• Arrange/ schedule training
• RANGE
• Roll-out
• Knowledge Transfer
• Workarounds
• New Implementations

Core Competencies

FUNCTIONAL KNOWLEDGE

• Accounting; Telkom Network; Testing Specifications; Billing Procedures; Billing Systems

FUNCTIONAL SKILLS

• Planning;Analytical;Communicating; Computer Applications;Problem Solving;Interpersonal; Conflict Management

ATTITUDES/ LEADERSHIP COMPETENCIES

• Independent; Assertive; Conscientious; Proactive; Customer Focus

Education

• NQF 4: Grade 12

Experience

• 3 Years relevant experience