Jobs at Telkom

Core Description

Responsible for the introduction and commissioning of new telecommunications technologies and systems. This includes arranging Proof of Concept (POC)/ Proof of Value (POV) installations and advising implementation plans to execute approved technology strategies. Assist with all operations and maintenance aspects of the relevant TLM Access (passive) discipline. Compile and update Work Instructions, and Methods and Procedures related to technology evolution and adaptation. Responsible for the specification, testing and evaluation of new passive equipment.

Job Responsibilities

Conducted Research

• Gather information
• Priorities objectives 
• Submit to and consult with relevant role players 
• Determine the nature of research objectives 
• Compile research report and provide feedback 

Sourced New Technology

• Identify need/ evaluate requests 
• Liaise with stakeholders 
• Provide input to Technical Assessment Description
• Liaise with Procurement Services
• Attend new technology training 
• Prepare Technical specification 
• Source, test and evaluate
• Type approve Technology 
• Manage project
• Provide feedback and compile findings report

Compiled Specifications/ Methods & Procedures/ Guidelines & Work Instructions 

• Receive request and analyse needs 
• Gather relevant information 
• Compile Specifications/ Methods & Procedures/ Guidelines & Work Instructions 
• Obtain approval 
• Obtain sign off 
• Review and update Work 
• Forward to role players for comments/ input
• Validate and register final document
• Distribute document to all role-players

Introduced Technology

• Determine requirements 
• Schedule project 
• Research technical aspects 
• Prepare interoperability test list 
• Execute interoperability tests 
• Liaise with role players 
• Deploy pilot/ field trial/ First Office Application (FOA) 
• Identify operational problems
• Solve operational problems 
• Document test results
• Prepare FOA/POC/POV report 
• Prepare Planning Guidelines/ Work Instructions
• Forward to role players for comments/ input
• Validate and distribute final document

Managed Projects

• Compile project plan
• Monitor project progress 
• Manage deliverables/resources
• Review progress/ project plan 
• Take corrective actions if necessary
• Consolidate and distribute final report to stakeholders

Performed Sourcing Activities

• Receive and validate request
• Prepare technical specification 
• Update technical specification 
• Attend sourcing committee meetings 
• Evaluate RFx (tender/ evaluation requests)
• Compile evaluation report
• Share with SMEET (Subject Matter Expert Evaluation Team)

Core Competencies

FUNCTIONAL KNOWLEDGE

• Openserve Policies and Procedures, operational work instructions and guidance documents; Network and Product Technology; Network planning guidelines; New and existing telecommunication; Technologies Systems and Services; Network management application; Access network; Deployment methodologies (Outside Plant)

FUNCTIONAL SKILL

• Technical; Analytical; Problem Solving; Communicating (both verbal and written); Interpersonal skills; Planning; Project Management

COMPETENCIES

• Responsible; Integrity; Assertive; Customer Focus; Team Player; Decisive; Dedicated; Innovative; Agile; Conflict Management; Values Aligned with Openserve Values

Education

• NQF 6: 3 year Diploma/ National Diploma
• OR NQF 4: Grade 12 and relevant modular training

Experience

• 3 Years relevant experience
• OR 5 years relevant experience

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Core Description

To provide a high level of Financial System Support in an advisory, coaching, monitoring, maintenance and day-to-day operations assistance of Billing systems and processes at Regional and/ or National level.

Job Responsibilities

OUTPUT 1

• Maintained Systems and Processes

SUB-OUTPUTS

• Monitor system and process performance and compliance
• Identify discrepancies/errors/areas of improvement
• Investigate problems/areas of improvement
• Identify and evaluate solutions
• Facilitate correction of errors/improvements
• Perform testing
• Inform Stakeholders
• Initiate and control corrective actions
• Identify the training needs

RANGE

• Billing processes and systems
• New processes and systems
• Enhancements
• Corrections
• Performance
• Administration
• Data Integrity
• Procedures
• Standards
• Parameters
• Profiles
• Records
• Configuration
• Functional Test Platform
• Solutions
• Interfaces
• Integration

OUTPUT 2

• Compiled Report/ Information

SUB-OUTPUTS

• Determine needs
• Gather information
• Design format
• Generate report
• Determine action steps
• Follow-up
• File information

RANGE

• System changes
• Work arounds
• Statistics
• Profiles/ Parameter changes
• Outlook
• Templates
• Performance
• Trends
• Management
• Changes/ Serfs/ Anomalies
• Discrepancies

OUTPUT 3

• Analyzed Requirements

SUB-OUTPUTS

• Receive request/ identify problem
• Analyze request / analyze problem
• Do impact analysis / risk analysis
• Determine possible solutions
• Implement / explain solution
• Monitor solution

RANGE

• Systems
• Interfaces
• Tables
• Policies And Procedures
• Outlook
• Changes/ Serfs/ Anomalies

OUTPUT 4

• Coordinated Teams

SUB-OUTPUTS

• Determine purpose/ objectives of team members
• Allocate work
• Monitor/ support team members
• Provide feedback

RANGE

• Meetings
• Consultations
• Guidance
• Profiles
• Security
• Records
• Templates

OUTPUT 5

• Provided Coaching/ Training

SUB-OUTPUTS

• Conduct training
• Compile training equipment/material
• Follow up and document
• Determine coaching/ training need
• Arrange/ schedule training
• RANGE
• Roll-out
• Knowledge Transfer
• Workarounds
• New Implementations

Core Competencies

FUNCTIONAL KNOWLEDGE

• Accounting; Telkom Network; Testing Specifications; Billing Procedures; Billing Systems

FUNCTIONAL SKILLS

• Planning;Analytical;Communicating; Computer Applications;Problem Solving;Interpersonal; Conflict Management

ATTITUDES/ LEADERSHIP COMPETENCIES

• Independent; Assertive; Conscientious; Proactive; Customer Focus

Education

• NQF 4: Grade 12

Experience

• 3 Years relevant experience

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Core Description

Responsible and accountable for sourcing the right IT products and/or service of the right quality at the right price at the right time from the most suitable source of supply in accordance with Telkom's Procurement policies and procedures and Black Economic Empowerment to create shareholders value and customer satisfaction. To ensure Procurement synergies are identified and achieved.

Job Responsibilities

• Engage with the business stakeholders to understand business requirements
• Conduct spend and market analysis and research to understand commodity trends within the organization compared to local and global trends
• Development of IT related Category Strategies taking into account Openserve’s Strategy, Product strategy and Technical strategy
• Draft and manage own RFX's
• Manage the governance processes during each RFX
• Negotiate best value contracts for the company using TCO models
• Manage medium to complex supplier relationships and contracts
• Create and maintain an up to date, visible and accessible repository of IT procurement contract information indicating vendor, contract value, goods or services for which the contract exists; as well as flags indicating upcoming contract renewal or termination
• Prepare and administer correspondence and contract documentation throughout the life cycle of a contract, including termination and contract closeout activities
• Deliver efficient and effective contract management services to the stakeholders through determining the urgency, importance, impact and resource implications
• Responsible for implementation and management of IT products/services
• Analyze the spend baseline to manage the category profile, including risk assessment and supplier relationship
• Manage the supplier selection, identification of potential strategic partners and fact-based negotiations for the category
• Manage the strategy implementation and sourcing execution against the established measures and controls in alignment with the overall KPI framework, manage the cross functional sourcing team and measures category practices against best-in-class benchmarks to identify value delivery initiatives
• Supports the management of internal customer feedback and query resolution on category and supplier performance
• Manage Supplier relationships by establishing and maintaining rapport with all levels of supplier personnel and internal customers
• Manage the BBBEE performance within the category
• In collaboration with the Compliance and Risk team, assesses and defines the supplier risk management plan and mitigation actions

Core Competencies

Core Functional Knowledge/ Skills

• Spend & Demand Analysis; Specification Analysis; Supply Market & Competitor Analysis; Value Chain & Total Cost Analysis; Strategic Category Management; Value Identification; Tendering; Contracting/ Legal; Content Management; Reporting & Procurement Contracts
• Communicating with Impact; Drive for Results; Team Working; Customer Management; Building Relationships; Project Management & Planning;
• Strategic Agility; Challenging & Influencing; Process & Policy Adherence; Business and financial analysis; Dealing with Ambiguity; Holding
• People Accountable; Leading High Performance Teams; Managing & Leading Change

Competencies (Behaviour)

• Business Leadership; Market Leadership; Organisational Leadership; Personal Leadership; Thought Leadership;
• Experience in sourcing environment with large scale sourcing projects exposure
• An understanding of the National Development Plan (NDP), NIPC, ICT sector guides and B-BBEE codes
• Knowledge and experience Must have a good understanding of the ICT industry, with a focus on the Telecommunications market and trends.in medium to complex negotiations, contracts management, business finance and strategic cost management
• Experience in building and managing long term internal and external business relationships
• Ability to lead and inspire his/her category team and succeed in a fast changing and highly competitive market, keeping the team focused on
• breakthrough procurement strategies and tactics to best leverage the procurement budget
• Executive presence and credibility; with a focus on unquestionable integrity and management skills that allow for instant credibility with employees,
• peers and both internal and external customers

Education

• NQF 6: 3 year Diploma/ National Diploma in Law or Business/Commerce

Experience

• 5 Years relevant experience