AP-X Travel Designer at African Parks Network

Job Purpose:

• The AP-X Travel designer will be responsible for both itinerary planning, administrative and operational support to the AP-X travel manager.

Key Responsibilities:

Included but not limited to the following -

Travel Design

• Assistance with managing reservations, booking process and itineraries (Safari Portal)
• Liaising with ground handlers and preferred AP-X suppliers
• Updating parks accordingly with detailed guest information around the trip

Administration

• Invoices (guests and suppliers)
• Allocation of payments from guests and payments to suppliers
• Trip recons (invoices, supplier invoices, proof of payments, credit notes)
• Following up with suppliers and ground handlers
• Monthly reporting on expeditions and revenue
• Updating of expedition boards in the office
• Research and assistance on guest profiles
• SalesForce updates
• ResRequest (ensuring that guest profiles, invoices, payments, proof of payments, reservations and reporting are up to date and current)
• Assisting with and implementing AP-X standard operating procedures

Operational

• Support the AP-X travel manager as and when required with expeditions, operational requirements or ad-hoc requirements
• Liaising and assistance with expedition WhatsApp groups

Requirements

• Tertiary qualification
• A minimum of 7 years in the high-end safari industry – both in operations and reservations
• Experience using ResRequest and Safari Portal (itinerary builder) – or similar
• Basic booking keeping and financial acumen
• A professional, fun, creative, team player who is willing to share ideas and learnings with others
• The ability to take initiative, with excellent planning and organizational skills
• The ability to also work independently and be self-motivated
• Attention to detail with a high level of accuracy upon execution of tasks
• Comfortable with multi-tasking on various tasks simultaneously
• Capable of nuanced and complex written and verbal communication
• Computer literate – Microsoft Office 365 (Outlook, Share Point, Word, Excel, Power Point, etc)
• The ability to build and manage relationships with a wide variety of people and culture
• Working knowledge of French, a distinct advantage