Application Specialist IT at ShopriteX

Purpose of the Job

• To plan, manage and support IT Applications and perform all support activities within the specified area.

Job Objectives

• To plan and manage all activities within the area of technology and within his/her responsibility
• Monitor and control allocated human and material resources
• Manage re-active tasks
• Planning, managing and controlling projects within the specified environment
• Managing Third-Party software releases
• Do Software configuration
• Contribute to Design of Software enhancements
• Liaise with relevant teams and drive infrastructure enhancements
• Drive Change control process
• Manage project dependencies, team and stakeholder relationships as it relates to the project
• Co-ordinate and integrate activities across multiple functional lines
• Provide back-up to relevant managers
• To ensure timely and effective communication with the delivery team, stakeholders and the business support users
• Liaise with other managers within the ICT functions and within the business
• Manage user expectations through regular communication with the user group
• To effectively manage the day to day IT operations within the specified area
• Create procurement orders and change requests
• Follow-up of procurement orders and change requests
• Monitoring and following up of all open service desk calls
• Identify and resolve any support call trends
• Handle any relevant support issues
• User Support in the specified area
• 2nd Level Support for the specified area
• Support for 1st level support on the service desk
• Train 1st level support
• To efficiently manage relationships and deliverables within the specified IT environment
• Investigate new technologies within the specified area
• Manage software bug and Enhancement lists
• Vendor call management
• Manage SLA with vendors
• Schedule change requests with both internal teams and vendors

Qualifications

• IT related Diploma / Degree (Desirable)

Experience

• 5 years broadly skilled in information and communication technology (Essential)
• 5 years of knowledge of all stages of systems development from specification to implementation (Essential)
• 3 years exposure to vendor management (Essential)
• Exposure to working in a Scrum Team (Essential)

Knowledge and Skills

• Problem-solving skills (Essential)
• Interpersonal skills (Essential)
• Communication skills (Essential)
• Project management skills (Desirable)
• MS Office suite (Essential)
• Jira (Desirable)
• Analytical Skills (Essential)
• Applying expertise and technology
• Planning and organising
• Delivering results and meeting customer expectations
• Relating and networking
• Persuading and influencing
• Adapting and responding to change