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  • Posted: Mar 21, 2022
    Deadline: Not specified
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  • Introducing ShopriteX, the new digital business hub for Africa's largest retailer the Shoprite Group of Companies. We believe in a customer first culture and by marrying the best of data science and technology, ShopriteX is dedicated to saving customers time and money through innovation and more personalised shopping experiences. Incubated over the past 1...
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    AEM Team Lead

    Purpose of the Job

    We are looking for an experienced team leader to manage our team and provide effective guidance to a small specialist team. You will be responsible for supervising, managing and motivating team members on a daily basis.

    As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

    The team lead will also facilitate SCRUM across the different systems teams within the delivery unit.

    Job Objectives

    • Ability to play multiple roles either as a Scrum Master on Agile scrum teams or can be flexible to play the role of project management in a traditional project environment depending on the need
    • Focus on delivering fully tested, independent, valuable features across projects
    • The ability to work within a team and provide mentorship
    • The ability to manage multiple projects working towards the business objectives
    • Manage team operations and processes
    • The ability to challenge the team in accomplishing the business objectives
    • Self-organising teams – manage the core principles of SCRUM
    • Team autonomy
    • Self-transcendence in pushing to achieve the objectives and constantly improve their practices
    • Cross-fertilisation of the necessary disciplines across the teams
    • Apply Agile best practices with the work environment
    • Lead, motivate and support the team
    • Drive team to set and meet goals/objectives
    • Provide continuous feedback to team members
    • Coach all team members and motivate them to produce desired results
    • Create an environment or culture that is inclusive and that motivates and enables members to do their best work
    • Enable close cooperation across all roles and functions
    • The ability to effectively communicate with all stakeholders, both internally and externally
    • The ability to negotiate work for a given sprint
    • Expert in people management
    • Manage team performance
    • Perform regular appraisal of team members' performance and devise strategies to help with improvement
    • Identify training gaps and update their personal development plan

    Qualifications

    • Matric
    • Tertiary equivalent experience or preferably, an ICT relevant diploma or degree from a recognised tertiary institution (Essential)

    Experience

    • 5+ years experience in building software applications
    • 3-5 years Software development experience
    • 3-5 years experience working within the IT industry (Essential)
    • 3+ years experience with all aspects of IT projects from business analysis, architectures, system analysis and design through development, testing, implementation, and production support (SDLC) (Essential)
    • 2+ years experience in all aspects of Agile methodology and SCRUM implementation (Desirable)

    Knowledge and Skills

    • Presentations skills
    • Creative and analytical skills
    • Commercial and business understanding of the broader retail industry
    • Dynamic personality and the ability to think outside the box
    • Excellent communication skills – written and oral
    • Excellent organisation and facilitation skills
    • Excellent team-working, interpersonal skills
    • Leadership skills – Strategic thinker, people management
    • Management skills - organizational, time management, delivery and planning management
    • Strong conflict management skills
    • Experience with the implementation of SCRUM in an organisation
    • Persuading and influencing
    • Applying expertise and technology
    • Delivering results and meeting customer expectations
    • Presenting and communicating information
    • Relating and networking
    • Entrepreneurial and commercial thinking

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    Agile Delivery Manager (Ecommerce)

    Role Purpose

    The Ecommerce Delivery Manager is responsible for the continuous planning, management, and implementation of initiatives to support the effective running of the Technology objectives of the ecommerce business

    Way of Working

    One Shoprite Team

    • I identify the strengths of Shoprite and continuously leverage them
    • I contribute to the digital transformation of the Shoprite organisation

    Operate like a start-up

    • I take ownership and accountability
    • I am highly ambitious
    • I am an expert in my field and remain up to speed with local and international trends and developments
    • Start with customer and work backwards
    • I understand customer-first thinking

    Key Accountabilities

    • Responsible to formulate the overarching project plan for the digital commerce roadmap and to oversee the successful delivery of all aspects of the plan
    • Responsible to continuously update and modify the plan, and direct activities, considering a fast moving and ever-changing environment
    • Responsible for understanding the business objectives, technical scope, and resource requirements of the roadmap
    • Responsible to formulate a strong working relationship across key business, IT and development stakeholders and to coordinate activities across functions
    • Responsible to obtain a strong technical understanding of the overall digital commerce solution to enable effective delivery
    • Accountable to lead the successful, on-time and on-budget delivery of various sub-projects within the overall project plan
    • Responsible for the coordination and excellent communication between all key stakeholders
    • Accountable to manage critical dependencies, resolve conflicts, mitigate risks through collaboration and facilitating decisions
    • Accountable for adequately monitoring, controlling, and reporting financial aspects of the project plan

    Education

    • 3 year Bachelors Degree / NQF level 6
    • Project Management
    • Agile / SAFe qualification and delivery using these methods

    Experience

    • 5 or more years of experience delivering projects and programmes in large corporate environments
    • Successful delivery of programmes of over 50 individuals comprised of business and technology solution components
    • Relationship management experience at director and senior executive level
    • Management of both agile and waterfall delivery teams

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    Analytics Engineer

    Purpose

    The purpose of the Analytics Engineer role is to build and model data into robust, integrated and efficient data products to support and deliver best-in-class use case led analytics across the organisation. The role works collaboratively within and across a multi-functional agile team, building data products and pipelines for high impact projects that delivers scale and automation and improves data availability and quality. The Analytics Engineer is a highly analytical and conceptual individual capable of engaging in the granular detail as well as the nuances of various systems to ensure data models are fully understood and built to deliver business value and drive data as a competitive advantage.

    Role Description

    • Build data and feature marts for consumption by the data analyst, scientist, and machine learning communities
    • Set up monitoring, testing and automation procedures of data artifacts
    • Analyse business requirements and translate these into fit-for-purpose, robust and scalable data solutions
    • Organise and transform data in a meaningful way and provide additional context as necessary so that it is ready for analysis
    • Execute testing procedures and routine monitoring of datasets
    • Maintain documentation related to datasets and analysis, ensuring that everyone on the data team uses the same language and definitions
    • Productionisation of data products
    • Provide first-line data pipeline support
    • Consult with data analysts and data scientists to refine scripts and procedures to improve and maintain standard guidelines of the data pipeline process
    • Explore and discover opportunities to improve systems, enterprises, and processes
    • Collaborate across teams to address and improve data quality at the source
    • Foster continuous improvement by coaching adoption of software engineering best practices
    • Provide data modelling expertise to various teams through code reviews and training

    Qualifications and Experience

    • Degree or Diploma in a Computer Science, Engineering, Mathematics or a related field – (essential)
    • +2 years’ experience working as part of a data team, ideally as a Data Analyst or Data Engineer – (essential)
    • Advanced knowledge of SQL with the ability to write SQL that is easy to understand, support and maintain – (essential)
    • Proficiency working with large data sets and business models – (essential)
    • Exposure to and comfortable with adopting software engineering best practices including version control – (preferred)
    • Exposure to and at ease teaching others how to adopt best practices – (preferred)
    • Experience building and maintaining multi-functional relationships with various teams across the business – (essential)
    • Experience working in an Agile environment – (preferred)
    • Retail or eCommerce industry experience – (preferred)

    Key competencies and work ethic

    • Has strong analytical skills – Strong ability to collect, organise and assimilate disparate and multiple pieces of data to arrive at optimal solutions and embed the right structures and foundations
    • Strong technical aptitude with a passion and excitement for data, new technologies and solutions and its range of possibilities, applications and value for the business
    • High level of self-motivation and drive to set, meet and exceed goals and expectations.
    • Detailed, organised and quality-focused – Has an affinity for structure and efficiency and balances planning and execution
    • Good communication skills – Communicates well both verbally and in writing. Able to simply technical concepts and confidently convey information to a variety of stakeholders
    • Team player and collaborative partner - Builds sound working relationships across the business
    • ·Willing to coach/mentor others to build capacity and skills for data/analytics
    • Ability to work under pressure and under tight time constraints, efficiently prioritising workloads and managing their time effectively in a high-volume, fast-moving environment
    • Is curious and open to learning with a strong interest in data and discovery

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    Application Specialist IT

    Purpose of the Job

    • To plan, manage and support IT Applications and perform all support activities within the specified area.

    Job Objectives

    • To plan and manage all activities within the area of technology and within his/her responsibility
    • Monitor and control allocated human and material resources
    • Manage re-active tasks
    • Planning, managing and controlling projects within the specified environment
    • Managing Third-Party software releases
    • Do Software configuration
    • Contribute to Design of Software enhancements
    • Liaise with relevant teams and drive infrastructure enhancements
    • Drive Change control process
    • Manage project dependencies, team and stakeholder relationships as it relates to the project
    • Co-ordinate and integrate activities across multiple functional lines
    • Provide back-up to relevant managers
    • To ensure timely and effective communication with the delivery team, stakeholders and the business support users
    • Liaise with other managers within the ICT functions and within the business
    • Manage user expectations through regular communication with the user group
    • To effectively manage the day to day IT operations within the specified area
    • Create procurement orders and change requests
    • Follow-up of procurement orders and change requests
    • Monitoring and following up of all open service desk calls
    • Identify and resolve any support call trends
    • Handle any relevant support issues
    • User Support in the specified area
    • 2nd Level Support for the specified area
    • Support for 1st level support on the service desk
    • Train 1st level support
    • To efficiently manage relationships and deliverables within the specified IT environment
    • Investigate new technologies within the specified area
    • Manage software bug and Enhancement lists
    • Vendor call management
    • Manage SLA with vendors
    • Schedule change requests with both internal teams and vendors

    Qualifications

    • IT related Diploma / Degree (Desirable)

    Experience

    • 5 years broadly skilled in information and communication technology (Essential)
    • 5 years of knowledge of all stages of systems development from specification to implementation (Essential)
    • 3 years exposure to vendor management (Essential)
    • Exposure to working in a Scrum Team (Essential)

    Knowledge and Skills

    • Problem-solving skills (Essential)
    • Interpersonal skills (Essential)
    • Communication skills (Essential)
    • Project management skills (Desirable)
    • MS Office suite (Essential)
    • Jira (Desirable)
    • Analytical Skills (Essential)
    • Applying expertise and technology
    • Planning and organising
    • Delivering results and meeting customer expectations
    • Relating and networking
    • Persuading and influencing
    • Adapting and responding to change

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    Customer Engagement Manager

    Role Description:

    • Agree and manage promotional targets for National Buying teams for all deals and offers, and ensure adherence to set targets
    • Provide key advisory support and guidance to the National Buying team on Customer Innovation strategies and focus areas
    • Negotiate and manage supplier funding for personalised and targeted offers led by customer data as part of the Customer Innovation Activity Plan
    • Set and manage supplier KPIs and reporting for all Customer Innovation Promotions and Offers
    • Negotiate additional revenue for new supplier campaigns based on customer behaviour leveraging additional in-store media, collaborative campaigns, and customer insights
    • Manage and report on return on investment for Customer Innovation Promotions
    • Collaborate with Operational and Marketing teams to ensure the seamless execution of Customer Innovation across all channels (e.g. digitally and in-store)
    • Collaborate with the Customer Innovation team to deliver incremental margin in line with business case by increasing shopper frequency and spend per quarter
    • Use customer category market trends and insights to support the Customer Innovation Commercial Strategy to reward and retain loyal customers

    Qualifications and Experience

    • Grade 12 / Matric Bachelor's degree in Procurement, Business Management, Marketing or Supply Chain
    • 5 - 8 years Digital Product Management experience in Retail

    Knowledge and Skills

    • Scaling business/department profitability
    • Customer data interpretation
    • Strategic sourcing and buying
    • Knowledge of the functions that support
    • Customer Innovation
    • Data analysis mechanisms (e.g. Nielsen, Aztec, Proclarity, SAP, supplier-customer insights, competitor range, and price and promotion surveys)
    • Customer science models e.g. Dunnhumby Knowledge of banner strategies
    • Understanding of local competitor, customer, and broader market insights
    • Customer trends across categories

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    Data Analyst (Jnr / Mid / Snr or Lead)

    Job Purpose
    The Data Analyst interprets data and turns it into information that can offer ways to improve a business. Working with business stakeholders to identify the business requirements and opportunities. Models and frames business scenarios to solve analytical problems, and performs experimental design approaches to validate findings or test hypotheses. Presents and depicts the rationale of their findings in easy-to-understand terms for business. Provides business metrics to show improvements as well as ongoing tracking and monitoring of performance.

    We are looking for an experienced analyst with knowledge of marketing concepts and campaigns, as well as the ability to articulate ideas and deliver in a way that is clearly understood and achieves outcomes. 

    Key Responsibilities:

    • Team Integration: Interface between business specialists and development teams. Drive continuous improvement within team and workshop solutions to existing processes and challenges.
    • Solution Development: Data administration and analysis to ensure the quality and thoroughness of data. Write business requirements/modifications to transform data into common formats. Write business requirements/modifications to create common reports and graphical formats. Prepare, publish, and provide commentary for standing reports and dashboards on time against daily, weekly, monthly, and annual deadlines. Evaluate/investigate the quality/integrity/trend of data based on historical trends and industry norms. Communicate/Conceptualize and interpret the data status and issues to internal teams. Working with business counterparts on operational readiness activities to ensure that necessary training and procedure updates have occurred. Adhere to internal documentation, processes, protocols, and standards. Support solutions by responding to complex user query escalated from support teams, investigating issues, and managing the internal resolution thereof. Ensure stability of the existing systems environment by implementing solutions that do not compromise operational stability. Participate in post-implementation reviews of development.
    • Talent Development: Provide system input to design of user training material. Play a key role in coaching and mentoring colleagues.
    • Service Delivery: Support solutions by responding to complex user queries escalated from support teams, investigating issues, and managing the internal resolution thereof. Ensure stability of the existing systems environment by implementing solutions that do not compromise operational stability. Participate in post-implementation reviews of development.

    Qualifications:

    • Bachelors / Honours / Masters or PhD Degree in Data Science, Computer Science, Information Technology, economics, Information Systems, Statistics or Mathematics or related field

    Experience:

    • Jnr Analyst: 1-2 years
    • Snr Analyst: 3-5 years
    • Lead Analyst: 6-8 years
    • Business Analysis or Data Analysis or Business Intelligence
    • Project Management

    Retail Experience (as an additional - beneficial)

    Experience in the following:

    • Assortment optimisation
    • Customer-driven marketing
    • Forecasting
    • Supply chain analytics
    • Clustering
    • Marketing mix modelling
    • Price optimisation
    • Product recommendation
    • Fraud detection
    • Workforce analytics

    Skills / Technologies:

    • Report creation, modelling and trend forecasting
    • Large volumes of different types of customer data being sourced from several source systems e.g., but not limited to – Transactional POS (Point of Sale) data, payment/tender type data, customer profile data, customer segmentation data, store data, stock data, promotions data, interactions data, channel data
    • AWS cloud computing-based Python / Pyspark solution (beneficial)
    • Retail experience (beneficial)
    • Zeppelin notebooks (beneficial)
    • Tableau (beneficial)
    • Alteryx (beneficial)
    • SQL

    Competencies:

    • Analyses numerical data and all other sources of information
    • Presenting and communicating information
    • Delivering results and meeting customer expectations
    • Focuses on customer needs and satisfaction
    • Coping with pressure and setbacks
    • Achieving personal work goals and objectives
    • Accepts and tackles demanding goals with enthusiasm
    • Applying expertise and technology
    • Entrepreneurial and commercial thinking
    • Adapting and responding to change

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    Digital Agency Account Manager

    Role Purpose

    The purpose of the Digital Agency Account Manager role is to sell and manage online media campaigns to media agencies and clients with the aim of achieving marketing objectives, maximising ad spend and growing the omnichannel media offering. The Digital Agency Account Manager focuses on driving growth within the existing customer base while developing new relationships with digital media agencies to generate revenue, improve profitability and increase online media spend. The Digital Agency Account Manager is the front of the company and requires dedication to create and apply an effective sales strategy. A good commercial acumen, understanding of the value of 1st party customer data, ability to identify sales opportunities and analyse closed-loop campaign performance are critical capabilities required to be successful in this role.

    Role Description

    • In partnership with the Head of Agency Sales, develop a growth strategy for the account focused on delivering financial gain and customer satisfaction.
    • Achieve and exceed allocated overall digital sales revenue budgets.
    • Retain and grow revenue on a designated portfolio of digital clients and agencies.
    • Actively research, seek out and cultivate new business opportunities to drive business growth.
    • Initiate, develop, and present relevant opportunities to relevant clients and agencies, utilising data and insights to build compelling proposals and presentations wherever possible to support and drive sales.
    • Actively engage all available data points/touchpoints/information platforms to ensure solutions and market conversations remain relevant and impactful.
    • Participate in and manage successful negotiations of agreements and contracts ensuring new business/renewals are fully leveraged and optimised.
    • Efficient management of all sales processes and systems. 
    • Actively promote Shoprite’s multi-channel portfolio and digital platforms to clients, being an authority on the brands’ positioning, and objectives.  
    • Monitor campaigns executed to ensure all deliverables are met, working alongside Ad Operations to guarantee the best possible campaign outcome thus ensuring the opportunity for return business.
    • Conduct research to identify new markets, customers and opportunities to drive business growth.
    • Promote data-led omnichannel media solutions to address or predict clients’ objectives
    • Prepare sales contracts ensuring adherence to company and law-established rules and guidelines
    • Keep records of sales, revenue and invoices
    • Provide trustworthy feedback and after-sales support
    • Build long-term relationships with new and existing customers.
    • Schedule regular client status meetings to maintain relationships, establish needs or opportunities, grow the portfolio while ensuring spend continuity.
    • Ensure constant and effective flow of communication between agency, client and suppliers.
    • Track, monitor and report on sales targets and performance to leadership teams to facilitate business decision-making.

    Qualifications and Experience

    • Degree or Diploma in Marketing, Media or a related field - (Essential)
    • +3 years' agency or client-facing digital media sales experience in a leading media / digital sales environment, with a demonstrable experience growing customer spend and a proven successful track record of achieving revenue targets - (Essential).
    • Strong media sales background (traditional and digital) -(Essential).
    • Retail media knowledge and experience - (Essential).
    • Experience and strong working knowledge of Programmatic and Direct Digital sales- (Essential).
    • Good experience and ability to interpret and analyse research data and to use this to support and drive sales including Narrative; Google Analytics; Ad Software platforms (DFP) - (Essential).
    • Experience presenting to large and small audiences across stakeholder levels and groups within a business context - (Essential).
    • Has a well-established external media and direct client network - (Essential).
    • Proficiency in MS Office and CRM software (e.g., Salesforce) - (Essential).
    • Proficiency in Power BI - (Desired).

    Key competencies and work ethic

    • Independent and motivated self-starter with good energy and drive. Passion for selling with a strong client orientation and commitment to providing exceptional customer service.
    • Business acumen – Proactively explores opportunities and applies sound business principles and standards to drive performance and deliver performance/sales targets.
    • Communication skills – Is engaging and communicates effectively to a variety of audiences. Delivers compelling presentations and articulates business strategy, rationale and ideas in a way that engages and builds trust.
    • Negotiation skills with the ability to apply diplomacy and skill with calculated compromises for the benefit of all parties concerned.
    • Flexible thinker and problem solver – Explores and analyses various sources of information to come to rational conclusions. Makes sound decisions to influence the success of the business in a competitive shopper landscape.
    • Relationship building skills – Develops strong relationships with internal stakeholders, agencies and client contacts. Good networker. Manages client expectations well and adopts a range of styles to deal with conflict or challenges and influence a situation.
    • Planning and organising - Plans, coordinates and executes functions, practices and procedures to realise business goals and objectives. Manages time well while tracking, monitoring and reporting on sales targets and performance.
    • Able to work under pressure, prioritise and balance numerous competing demands in a high-pressured environment. Organises prioritises and reorders workload in a rapidly changing and fast-moving environment.
    • Results and quality-focused, setting stretch goals for self while remaining focused and working tenaciously toward meeting and exceeding expectations within quality standards.
    • Team player and collaborative partner - contributes towards building positive team morale.

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    Executive Assistant (Rainmaker Media)

    Role Purpose

    The purpose of the Executive Administrative Assistant role is to provide administrative and organisational support to the Managing Director and Media Agency Team, ensuring they are fully supported and enabled to deliver on the Agency’s strategic objectives. The Executive Administrative Assistant is a highly collaborative role, partnering with team members to understand their needs to deliver the right solutions, while acting as a trusted partner. The role further serves as the face of administrative and organisational support services to both internal and external stakeholders, providing an exceptional customer service experience. Day-to-day responsibilities include engaging with and attending to client queries and requests, managing stakeholder diaries, preparing documentation and correspondence, organising meetings, booking travel and overseeing the general running and efficiency of the office.

    Role Description

    • Execute the efficient running of the office including planning, coordinating and managing administrative procedures and systems to ensure a well-maintained office environment that meets the requirements of the team.
    • Build and maintain relationships with the agency team as well as internal and external stakeholders to ensure office efficiency and effectiveness is maintained.
    • Act as the point of contact between the Managing Director and senior management team and internal and external clients, ensuring all queries and requests are dealt with efficiently and timeously.
    • Execute sales administration, leave rosters, booking and scheduling of hot desks and meeting rooms.
    • Ensure new employees have all their required resources and systems set up including IT equipment and stationery, email accounts, teams and mailer groups.
    • Work with the Head of Talent to ensure all employees are taken through the onboarding process.
    • Support with all arrangements related to managing office culture initiatives.
    • Gather, compile and prepare data for reporting.
    • Manage all travel requests and accommodation bookings for the team.
    • Coordinate all facilities requirements for the hosting of events and workshops.
    • Support senior management with diary management and setting up of schedules and meetings.
    • Support senior management with email management and correspondence.
    • Coordinate with contractors and arrange related office requirements to ensure a well maintained and functional office space.
    • Process documents including preparing reports, templates, presentations, meeting agenda and packs, follow up on deadlines for document submissions and file and store records and data.
    • Proactively work to support the team in the achievement of their strategic goals.

    Qualifications and Experience

    • Grade 12 certificate - (essential).
    • Diploma or certificate in Office Management or a related field - (desired).
    • +1 years experience in a Media Agency executive assistant role with a good understanding of the agency's energy and pace.
    • Extensive and well-rounded experience providing administrative and organisational support to a senior leadership team and engaging with clients and stakeholders across functions and levels - (essential).
    • Strong proficiency in MS Office including Word, Excel, PowerPoint, Teams and Outlook - (essential).

    Key competencies and work ethic

    • Energetic and vibrant, enjoys working in a dynamic, fast-paced environment.
    • Well-developed interpersonal skills, self-awareness and personal influence – able to interact, engage and maintain professional relationships with people at all levels of the corporate structure.
    • Able to work under pressure, prioritise and balance numerous competing demands in a high-volume, high pressured, fast-paced working environment
    • Organised and detailed - Plans, coordinates and executes functions, practices and procedures to realise business unit goals and objectives. Vigilantly watches over work processes, tasks and outputs to ensure accuracy and initiate action to correct any quality concerns.
    • Customer-orientated - Committed to providing high-quality customer service. Ensures customer needs are understood, problems timeously resolved, and expectations met.
    • Excellent written and verbal communication skills with well-developed spoken and written fluency in English along with the ability to convey information and data clearly, accurately and succinctly.
    • Analytical with good problem-solving skills - Comprehends new information to generate insights while proactively investigating courses of action to identify feasible solutions.
    • Personal integrity – Has good judgment and discretion to manage and maintain confidentiality. Takes accountability for actions and mistakes.

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    Functional Analyst II

    We’re currently building a cutting edge, collaborative, passionate team and seek the best talent out there to join us in shaping our new culture and delivery ambitions! 

    • Gather business requirements, document and translate into a design with limited assistance, author detailed functional specifications for developers to deliver working functionality. Specify testing, training, definition and implementation of procedures for support of practical business solutions.
    • Customizing the respective business area and making sure the system reacts in the manner according to the constraints of the request.
    • Prepare test scripts for testing the configured scenarios and perform the testing.
    • To provide support to the junior members of the team as well as users of the SAP System.
    • Estimate, schedule and prioritise discrete pieces of work and deliver consistently, quality and accurate results.
    • Diploma /Degree in Information Systems / B.Sc Computer Science
    • SAP- Hybris Commerce (Desirable)
    • Experience in Retail (Desirable)
    • Experience in Cloud Solutions (AWS) – 3 + years
    • Experience working on projects in both Agile and DevOps – 3+ years
    • Understanding of cloud technology
    • Agile / Scrum Toolsets
    • 3-5 years as a Functional Analyst

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    Media Agency Account Manager

    Role Purpose

    We are looking for an ambitious and energetic Media Agency Account Manager to help us expand our client base across an omnichannel media offering. The Media Agency Account Manager is a dynamic individual with a natural talent for actively pursuing new clients and untapped business opportunities or markets. The Media Agency Account Manager will play an integral role in delivering our media sales strategy and growing the business through their “go-getter”, entrepreneurial spirit and "hunter" mentality. A strong commercial acumen, deep understanding of the value of 1st party customer data, ability to identify business and sales opportunities and analyse closed-loop campaign performance are further critical capabilities required to be successful in this role.

    Role Description

    • Develop a comprehensive business development/sales growth plan focused on driving financial gain and customer satisfaction.
    • Research prospective clients/businesses to understand key business drivers, challenges and opportunities.
    • Generate leads and cold call prospective clients, leveraging established networks as required.
    • Engage with and strengthen relationships with dormant clients to reactivate accounts and actively convert them into business opportunities.
    • Develop proposals based on client needs that effectively articulate and differentiate Rainmakers’ value proposition.
    • Cultivate new business opportunities and relationships.
    • Initiate, develop, and present relevant opportunities to new clients, delivering compelling proposals and presentations to support and drive sales.
    • Actively promote Shoprite’s multi-channel portfolio and platforms, being an authority on the brands’ positioning, and objectives.  
    • Actively engage all available data points/touchpoints/information platforms to ensure solutions and market conversations remain relevant and impactful.
    • Participate in and manage successful negotiations of agreements and contracts ensuring the new business is fully leveraged and optimised.
    • Prepare sales contracts ensuring adherence to company and law-established rules and guidelines.
    • Work with Account Managers to ensure seamless handover and integration of new business and perform proactive post-activity follow-up.
    • Achieve and exceed allocated overall sales revenue budgets and targets.
    • Efficient management of all sales processes and systems. 
    • Keep accurate records of sales, revenue and invoices.
    • Track, monitor and report on sales targets and performance to leadership teams to facilitate business decision-making.
    • Work collaboratively with the internal teams and stakeholders to continuously improve client satisfaction and uncover new business opportunities.
    • Promote data-led omnichannel media solutions to address or predict clients’ objectives.
    • Keep abreast of networks and developments in the media industry and deepen industry relationships.

    Qualifications and Experience

    • Degree or Diploma in Marketing, Media, Business or a related field - (Essential).
    • +4 years' experience in a new business/sales development management or equivalent role in a retail media sales environment with comprehensive knowledge of the retail media and sales market along with demonstrable exposure to both instore and digital sales - (Essential).
    • Demonstrable experience and a proven track record of generating leads, bringing in new business and actively hitting targets - (Essential)
    • Have a well-established external media network - (Essential).
    • In-depth knowledge and experience developing and presenting a sound business case and media campaign for customers and conveying the commercial value and benefit - (Essential).
    • Proficiency in all MS Office 365 applications as well as CRM software (e.g., Salesforce) - (Essential).

    Key competencies and work ethic

    • Independent and motivated self-starter with good energy and drive. Passion for selling with a strong client orientation and commitment to providing exceptional customer service.
    • Business and commercial acumen – Proactively explores untapped markets and opportunities and applies sound business principles and standards to drive performance and deliver commercial targets. Skilled at conveying value to prospective clients while demonstrating a full understanding of the commercial benefit of solutions.
    • Communication skills – Is engaging and communicates effectively to a variety of audiences. Able to confidently articulate key product differentiators to secure a sale. Delivers compelling presentations and articulates business strategy, rationale and ideas in a way that inspires confidence.
    • Negotiation skills – Strong negotiator with a strong ability to quickly establish rapport with clients. Applies diplomacy and skill with calculated compromises for the benefit of all parties concerned.
    • Leadership skills with the ability to coach, guide and direct others on effective new client acquisition strategies.
    • Flexible thinker and problem solver – Explores and analyses various sources of information to come to rational conclusions. Makes sound decisions to influence the success of the business in a competitive shopper landscape.
    • Exceptional interpersonal and relationship-building skills – Active and highly effective networker, develops strong relationships with internal stakeholders, agencies and client contacts. Manages client expectations well and adopts a range of styles to deal with conflict or challenges and influence a situation.
    • Planning and organising - Plans, coordinates and executes functions, practices and procedures to realise business goals and objectives. Manages time well while tracking, monitoring and reporting on sales targets and performance.
    • Able to work under pressure, thrive and survive in a competitive sales environment. Balances numerous competing demands while organising, prioritising and reordering workload in a rapidly changing and fast-moving environment.
    • Results and quality-focused, setting stretch goals for self and others while remaining focused and working tenaciously toward meeting and exceeding expectations within quality standards.
    • Team player and collaborative partner - contributes towards building positive team morale.

    go to method of application »

    Media Sales Account Manager - (Non FMCG)

    Role Purpose

    The purpose of the 3rd Party Account Manager role is to sell and manage online media campaigns to non-FMCG clients with the aim of achieving marketing objectives, maximising ad spend and growing the omnichannel media offering. The 3rd Party Account Manager focuses on driving growth within the existing customer base while developing new relationships with clients to generate revenue, improve profitability and increase online media spend. The 3rd Party Account Manager is the front of the company and requires dedication to create and apply an effective sales strategy. A good commercial acumen, understanding of the value of 1st party customer data, ability to identify sales opportunities and analyse closed-loop campaign performance are critical capabilities required to be successful in this role.

    Role Description

    • In partnership with the Head of 3rd Party Sales, develop a growth strategy for the account focused on delivering financial gain and customer satisfaction.
    • Achieve and exceed allocated overall sales revenue budgets.
    • Retain and grow revenue of 3rd party (FMCG) portfolio, clients and agencies.
    • Actively research, seek out and cultivate new business opportunities to drive business growth.
    • Initiate, develop, and present relevant opportunities to clients and agencies, utilising data and insights to build compelling proposals and presentations wherever possible to support and drive sales.
    • Actively engage all available data points/touchpoints/information platforms to ensure solutions and market conversations remain relevant and impactful.
    • Actively promote Shoprite’s multi-channel portfolio and platforms to clients, being an authority on the brands’ positioning, and objectives.  
    • Participate in and manage successful negotiations of agreements and contracts ensuring new business/renewals are fully leveraged and optimised.
    • Efficient management of all sales processes and systems. 
    • Monitor campaigns executed to ensure all deliverables are met, working alongside Ad Operations to guarantee the best possible campaign outcome thus ensuring the opportunity for return business.
    • Promote data-led omnichannel media solutions to address or predict clients’ objectives.
    • Prepare sales contracts ensuring adherence to company and law-established rules and guidelines.
    • Keep accurate records of sales, revenue and invoices.
    • Provide trustworthy feedback and after-sales support.
    • Build long-term relationships with new and existing customers.
    • Schedule regular client status meetings to maintain relationships, establish needs or opportunities, grow the portfolio while ensuring spend continuity.
    • Ensure constant and effective flow of communication between agency, client and suppliers.
    • Track, monitor and report on sales targets and performance to leadership teams to facilitate business decision-making.

    Qualifications and Experience

    • Degree or Diploma in Marketing, Media or a related field - (Essential)
    • +3 years experience in account management or related role in a media sales environment, with strong retail media and sales market knowledge along with demonstrable experience selling and managing online media campaigns - (Essential).
    • Experience working with non-FMCG clients - (Essential).
    • Proven background in growing customer spending and generating leads via proactive prospecting and selling - (Essential).
    • Experience developing and presenting a sound business case and media campaign for customers - (Essential).
    • Has a well-established external media and direct client network - (Essential).
    • Proficiency in MS Office and CRM software (e.g., Salesforce) - (Essential).

    Key competencies and work ethic

    • Independent and motivated self-starter with good energy and drive. Passion for selling with a strong client orientation and commitment to providing exceptional customer service.
    • Business acumen – Proactively explores opportunities and applies sound business principles and standards to drive performance and deliver performance/sales targets.
    • Communication skills – Is engaging and communicates effectively to a variety of audiences. Delivers compelling presentations and articulates business strategy, rationale and ideas in a way that engages and builds trust.
    • Negotiation skills with the ability to apply diplomacy and skill with calculated compromises for the benefit of all parties concerned.
    • Flexible thinker and problem solver – Explores and analyses various sources of information to come to rational conclusions. Makes sound decisions to influence the success of the business in a competitive shopper landscape.
    • Relationship building skills – Develops strong relationships with internal stakeholders, agencies and client contacts. Good networker. Manages client expectations well and adopts a range of styles to deal with conflict or challenges and influence a situation.
    • Planning and organising - Plans, coordinates and executes functions, practices and procedures to realise business goals and objectives. Manages time well while tracking, monitoring and reporting on sales targets and performance.
    • Able to work under pressure, prioritise and balance numerous competing demands in a high-pressured environment. Organises prioritises and reorders workload in a rapidly changing and fast-moving environment.
    • Results and quality-focused, setting stretch goals for self while remaining focused and working tenaciously toward meeting and exceeding expectations within quality standards.
    • Team player and collaborative partner - contributes towards building positive team morale.

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    Media Sales Administrator

    Role Purpose

    The purpose of the Sales Support Administrator role is to support the Media Agency to achieve its sales and growth targets through the efficient execution of sales operational and administrative functions. The role assumes responsibility for campaign administration, collecting purchase orders and verifying customer information, relaying order instructions and completing monthly sales reports. The role requires a meticulous and adaptable individual who understands sales performance metrics and is able to provide excellent administrative support to ensure sales targets are met.

    Role Description

    • Provide administrative support to the sales department in the execution of all sales and operational priorities and plans.
    • Support the sales department by ensuring campaigns are booked and captured on the booking tool and tracking overall campaign activities and objectives.
    • Receive and process purchase orders ensuring compliance with all standards and approvals.
    • Raise and issue sales transaction invoices ensuring compliance with all standards and approvals.
    • Verify orders, including customers' personal information and payment details.
    • Contact customers by phone or email to answer queries and obtain required information.
    • Maintain and update sales and customer records, ensuring all records are accurate and complete.
    • `Build and compile monthly sales reports, providing actionable insights on growth opportunities.
    • Expedite orders through internal liaison and ensure on time delivery.
    • Direct feedback from customers to relevant departments and follow up on actions taken.

    Qualifications and experience

    • Grade 12 certificate - (essential).
    • Degree or Diploma in Business Administration, Sales or related - (desired).
    • +2 years’ experience as sales administrator or sales support agent with strong knowledge and exposure to sales administrative functions and processes – (essential).
    • Exposure to an ecommerce, media agency or campaign management environment – (desired).
    • Strong knowledge and experience in generating purchase orders, invoices and reports and working with data from different systems – (essential).
    • Knowledge of collaboration tools and process-based workflows – (essential).
    • Knowledge and exposure to administrative record keeping – (essential)
    • Exposure to an omnichannel media booking tool will be an advantage - (highly desired)
    • Experience working with Keynote and PowerPoint – (desired)

    Key competencies and work ethic

    • Customer orientated - Committed to providing a high-quality customer service. Ensures customer needs are understood, problems timeously resolved, and expectations met.
    • Excellent written and verbal communication skills with well-developed spoken and written fluency in English along with the ability to convey information and data clearly, accurately and succinctly.
    • Team player and collaborative partner – Builds meaningful and sound relationships both internally and externally. Manages client expectations well.
    • Stays up to date with media trends and insights.
    • Ability to work under pressure and manage multiple demands while organising, prioritising and reordering workload in a rapidly changing and fast-moving environment.
    • Results and quality focused, setting stretch goals for self and others, while remaining focused and working tenaciously toward meeting and exceeding expectations within quality standards.

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    Media Sales Business Development Manager

    Role Purpose

    The purpose of the Media Sales Development Manager role is to identify new business opportunities and expand the client base across the omnichannel media offering in order to generate revenue, improve profitability and grow the business. The role works across all areas of the business to increase awareness and adoption, drive retention and increase advocacy and referrals. The Media Sales Development Manager plays the role as front of the company, creating, driving and executing an effective sales strategy. The role requires commercial acumen and a deep understanding of the value of 1st party customer data, the ability to identify sales opportunities and analyse closed loop campaign performance.

    Role Description

    • Develop a comprehensive sales growth strategy focused on driving financial gain and customer satisfaction.
    • Research new markets, organisations and customers to identify customer needs, opportunities and prospective new customers.
    • Arrange business meetings with prospective clients, establishing good rapport while qualifying, selling and pitching the media offering, platform and value proposition.
    • Build and increase the value of current customers while attracting new ones.
    • Determine key business development performance metrics for each new client and monitor performance and opportunities to leverage further growth.
    • Track, monitor and report on sales targets and performance to leadership teams to facilitate business decision-making.
    • Promote data-led omnichannel media solutions to address or predict the client's business objectives and needs.
    • Prepare sales contracts ensuring adherence to organisational and regulated rules and guidelines.
    • Keep accurate records of contracts, sales, revenue and invoices.
    • Ensure regular and trustworthy feedback and after-sales support.
    • Build and maintain long-term relationships with new and existing customers.
    • Participate in and manage successful negotiations of agreements and contracts ensuring new business / renewals are fully leveraged and optimised.
    • Collaborate across functions to develop and implement initiatives that optimise value for customers and the media agency.
    • Train and support team members to develop their marketing, sales and customer service skills.

    Qualifications and experience

    • Degree or Diploma in Marketing, Media, Business or a related field - (essential).
    • +4 years' experience in a business development, sales management, sales executive or equivalent role in a retail media sales environment with well-developed knowledge of the retail media and sales market along with exposure to both instore and digital sales - (essential).
    • Proven background generating leads via proactive prospecting and selling
    • Has a well-established external media network - (essential).
    • In-depth knowledge and experience developing and presenting a sound business case and media campaign for customers - (essential).
    • Proficiency in all MS Office 365 applications as well as CRM software (e.g., Salesforce) - (essential).

    Key competencies and work ethic

    • Business development and selling capability - Able to proactively explore new prospects, capitalise on established external media network, sell and provide excellent customer service. Has a passion for sales, networking and building relationships
    • Leadership and influence – Able to lead, direct and guide others toward goal achievement and delivery.
    • Communication skills – Communicates effectively, converts concepts into well-articulated messages, delivers compelling presentations and articulates client strategy, rationale and ideas in a way that inspires confidence.
    • Negotiation skills - Applies diplomacy and skill with calculated compromises for the benefit of all parties concerned.
    • Critical thinker and problem solver – Explores and analyses various sources of information to come to rational conclusions. Makes sound independent decisions to influence the success of the business in a competitive shopper landscape. Is curious, inclined to learn and understand why.
    • Collaborative partnering – Builds relationships both internally and externally. Adopts a range of styles to deal with conflict/challenges. Open and honest, comfortable giving and receiving feedback. Able to work independently as well collaboratively.
    • Able to work under pressure, prioritise and balance numerous competing demands in a high-pressured environment. Organises, prioritises and reorders workload in a rapidly changing and fast-moving environment.
    • Results and quality focused, setting stretch goals for self and others, while remaining focused and working tenaciously toward meeting and exceeding expectations within quality standards.
    • Planning and organising - Plans, coordinates and executes functions, practices and procedures to realise business goals and objectives. Tracks, monitor and reports on sales targets and performance.

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    Media Traffic Manager

    Role Purpose

    The purpose of the Media Traffic Manager role is to manage the flow of work to ensure that campaigns are completed on time, within budget and creative specifications, for publication or broadcast. The Media Traffic Manager works closely with members of the account management, campaign management and creative teams to ensure that work flows efficiently from the initial brief to the point where the campaign goes live, is invoiced and reported on. The Media Traffic Manager is an individual with a high degree of skill in running great campaigns from concept through to delivery. The role therefore requires excellent organisational skills, an eye for detail, the ability to adapt to changing circumstances while being able to coordinate and track the status of multiple campaigns across many channels.

    Role Description

    Campaign Scheduling

    • Work with account and campaign managers to collaborate on marketing and media plans that stretch across omnichannel campaigns.
    • Create schedules to ensure that campaign production progresses efficiently through its different stages and is completed on time.
    • Issue schedules to each member of the team working on a campaign and provide key dates for review and approvals.

    Departmental Coordination

    • Coordinate the work of internal and external stakeholders, ensuring clear alignment on expectations and deliverables.
    • Review and agree the scope of work, schedules and budgets with the account and campaign management team to prepare a framework for planning workflow.
    • Consult media planners and account managers to confirm dates for the advertisements.
    • Review and assess production requirements.
    • Monitor output and workloads, adjusting assignments and deadlines accordingly.

    Workflow Control

    • Coordinate and control the workflow required to book and execute omnichannel media campaigns.
    • Monitor projects and workloads, proactively adjusting assignments, deadlines and schedules to deal with any delays or problems.
    • Ensure that incoming campaigns align with internal business principals and standards.

    Qualifications and experience

    • Degree or Diploma in Marketing, Advertising, Media, Business or related – (essential).
    • +4 years’ experience in a campaign or traffic management capacity or role in a digital ad operations environment with demonstrable experience managing high volume projects - (essential).
    • Well-developed knowledge and understanding of campaign management, trafficking procedures, maintaining budgets, briefing creative teams and coordinating workflows with clients – (essential).
    • Experience managing creative projects as part of eCommerce initiatives – (essential).
    • Strong proficiency in MS Office including Word, Excel, PowerPoint, Teams and Outlook - (essential).
    • Knowledge of project management methodologies and principles - (essential).

    Key competencies and work ethic

    • Organised and detailed - Plans, coordinates and executes functions, practices and procedures to realise business unit goals and objectives. Vigilantly watches over work processes, tasks and outputs to ensure accuracy and initiates action to correct any quality concerns.
    • Able to work under pressure, prioritise and balance numerous competing demands in a high-pressured environment. Organises, prioritises and reorders workload in a rapidly changing and fast-moving environment.
    • Excellent written and verbal communication skills with well-developed spoken and written fluency in English along with the ability to convey information and data clearly, accurately and succinctly.
    • Analytical with good problem solving skills - Comprehends new information to generate insights while proactively investigating courses of action to identify feasible solutions.
    • Team player and collaborative partner – Builds meaningful and sound relationships both internally and externally. Manages client expectations well.
    • Results and quality focused, setting stretch goals for self and others, while remaining focused and working tenaciously toward meeting and exceeding expectations within quality standards.
    • Good interpersonal skills with the ability to handle conflict situations in a way that benefits all parties.

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    Performance Marketing Strategist

    Role Purpose

    The purpose of the Performance Marketing Strategist role is to drive the agency’s commercial performance by managing and measuring the performance of campaigns in order to optimise marketing activities, build brand awareness and increase return on investment. The role ensures proper campaign execution by identifying and resolving cross-channel gaps, tracking ad spend, identifying opportunities to reduce wastage and adjusting ad budgets based on the performance of campaigns. The Performance Marketing Strategist uses data (current and historical), business objectives and goals (across products and lines of business) and overall user experience to make informed recommendations that will have a substantial impact on performance. The role further collaborates with client partnership, data science and insights, experience design, creative and media teams to deliver performance-driven, digital solutions for clients.

    Role Description

    • Work in collaboration with media (display and search) and creative heads to ensure strategic performance marketing thinking translates into creative excellence.
    • Liaise with the marketing sciences and data analytics teams around performance and insights of performance marketing efforts.
    • Proactively identify conversion breakdowns on client’s sites by analysing clickstream data and purchase funnel metrics; develop and test new methodologies, technologies, or approaches to find potential conversion improvement opportunities.
    • Lead conversion rate optimization programs, including identifying, evaluating and prioritizing optimizations, for increasing conversion rates and revenue generated from site content, e-mail marketing, digital marketing, SEO/SEM and promotions.
    • Communicate results and insights up to senior management and director level, transferring learnings cross-functionally and how to integrate them into future experiments.
    • Manage, execute, and optimize Paid Search / Pay Per Click (PPC), Display/Retargeting, Video campaigns, and other performance-based platforms.
    • Build out reporting in Excel/Google Sheets, Tableau, and/or Data Studio to track account performance.
    • Deliver timely reporting and recommendations to the agency leadership team.
    • Brainstorm and execute ideas for post-click opportunities and improvements for data tracking/handling to further enable paid channel growth.
    • Monitor PPC trends, best practices, and techniques to ensure correct account spend/growth and to identify new opportunities.
    • Proactively investigate campaign issues and formulate actionable solutions based on findings.
    • Manage monthly performance marketing budgets across channels/regions.
    • Maintain and optimize audience targeting lists.
    • Work closely with Account Managers in auditing, shaping and guiding performance marketing programs for both enterprise B2B and B2C clients.
    • Analyze customer and market data, research and trends, and digital media best practices to identify opportunities for disruptive, innovative solutions.
    • Develop insights, trends, and recommendations from a reporting dashboard (monthly/quarterly).
    • Collaborate with the Account Management team to develop integrated strategies and roadmaps that deliver on specific business objectives, clearly forecasting performance impact – whether for incrementality, lead generation, experience-driven or any other performance marketing goal.
    • Contribute to business reviews and presentations that demonstrate the impact on marketing efforts.
    • Review and monitor campaign performance, analysing data and providing insights to internal teams relating to optimizations and renewal/upsell opportunities.
    • Create custom and semi-custom campaign reports for all Strategic-level campaigns as needed (this includes monthly, quarterly, and campaign end reports as needed on an account by account basis).
    • Collaborate with and deliver optimization suggestions to Paid Media Managers taking into consideration client goals and feedback, trends, and more.
    • Partner with internal teams during campaign set up phase, initial campaign QA and ongoing campaign health checks.
    • Participate in internal and external meetings as necessary, bringing subject matter expertise to conversations about a delivery, performance, capabilities, and more.
    • Assist in the development of case studies by identifying applicable accounts and campaigns, compiling necessary information, and working with internal teams for completion.
    • Set acquisition and growth targets for marketing teams spread across offline and online channels such as social, search, paid search, mobile, display, etc.
    • Allocate and modify budgets for efficient spending.
    • Tweak strategies and budgets based on current performance to maximize ROI.
    • Direct and manage agency performance on various channels to achieve goals and ROI targets.
    • Scope out and identify new platforms, tools and systems to improve performance.
    • Identify pain points to creatively improve non-performing areas.

    Qualifications and experience

    • Degree or Diploma in Marketing, Media or related – (essential).
    • +4 years experience in performance marketing campaign development and optimisation, with a proven track record of effectively driving day-to-day tactical execution of the strategy and meeting expectations for channel growth and optimisation – (essential).
    • Experience in ROI and/or CPA optimization techniques – (essential).
    • Experience with consumer research and customer analytics including design, management, interpretation and strategic application – (essential).
    • Experience with audience targeting, dynamic creative optimization (DCO), conversion rate optimization and AB testing – (essential).
    • Experience with performance-based platforms and working with large data sets via data structuring and visualization tools (e.g., Tableau) – (essential).
    • Experience with marketing technology vendors such as Google and Adobe – (essential).
    • Proficiency in MS Office with advanced PPT and Excel skills – (essential).
    • Experience in a retail omnichannel environment - (highly desirable).

    Key competencies and work ethic

    • Passionate about the customer and obsessed with the latest consumer products and trends and making customers’ lives easier.
    • Analytical and data-driven with strong problem-solving skills - Develops integrated performance digital strategies by maintaining a multi-channel customer-centric approach; in parallel, links all initiatives to business results and understands how to measure success accordingly.
    • Commercial awareness – Good working knowledge of commercial mechanics and approaches on how to drive value and leverage business insights and analytics to identify and exploit incremental business opportunities.
    • Flexible – Responds quickly and decisively to change, anticipating and initiating opportunities. Curious and inclined to learn, ask questions and understand why.
    • Resilient – Able to work in a fast-paced environment, manage ambiguity and adapt as the business evolves. Able to organise, prioritise and reorder workload in a rapidly changing environment.
    • Planning and organising - including planning, deadline management and attention to detail. Is organised with a focus on execution, quality and improving processes.
    • Excellent communication skills – Able to communicate effectively, convert complex concepts into simple, well-articulated messages, deliver compelling presentations and articulate performance strategy, rationale and ideas.
    • Self-motivated and driven with strong integrity - take accountability for actions and mistakes.
    • Collaborative partnering – Builds relationships both internally and externally. Adopts a range of styles to deal with conflict and challenges. Open and honest and comfortable giving and receiving feedback. Thinks and acts independently as well as collaboratively.
    • Innovative and solution-orientated – Thinks outside of the box. Sound judgment, quick decision-making and the ability to generate both short and long term solutions that serve the flow of work and meet deadlines.
    • Results-oriented and quality-focused, setting stretch goals for self and others, while remaining focused and working tenaciously towards meeting and exceeding expectations within quality standard

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    Performance Media Strategist (Social & Digital)

    Role Purpose

    A new and pioneering division within Shoprite is looking to appoint a Performance Media Strategist. The media strategist will be required to create advertising strategies and media plans for ad campaigns designed to capture potential clients’ attention and drive return on ad spend. In the creation phase of an ad campaign, the media strategist will be required to take both a tactical and strategic view to identifying the most relevant target demographic, determine the best time to run the campaign and channels to use by applying deep analytical dives into data.

    The media strategists must be proficient in digital, and social media, which can include keeping abreast of new apps and other forms of media innovation. The ideal candidate must demonstrate a strong appetite for innovative technologies and data analytics in the retail space. An insatiable curiosity combined with the ability to translate intelligence and ideas into omnichannel advertising campaigns is essential. The role is measured on short- and long-term campaign performance and the agility to redirect ideas and efforts to achieve sustainable results.

    Role Description

    • Delivering media strategy and planning including offline and online media (performance media experience is the primary focus for this role)
    • Planning and executing custom omnichannel media campaign strategies
    • Managing a client portfolio through the audience and data-led media strategies
    • Providing reports to clients on media trends, shopper insights, competitor activity and target market analysis
    • Producing proactive media solutions and advertising opportunities.
    • Monitoring trends, tools, opportunities, applications and appropriately applying that knowledge to media campaign strategies
    • Developing and presenting media-specific documents such as media plans, objectives and strategy decks
    • Reporting on campaign performance with the ability to distil and curate insights and findings

    Qualifications and Experience

    • Post-matric diploma, degree, qualification in marketing and media - (essential)
    • +4 years in media planning and working with various media industry tools and surveys for application/analysis into the competitive landscape, target market, campaign planning and reporting - (essential)
    • Exposure to media / client-orientated data analytics, insights and reporting including overall campaign performance - (essential)

    Key competencies and work ethic

    • Excellent written, verbal and presentation skills
    • Ability to articulate strategy, rationale, and ideas
    • Advanced computer knowledge (Microsoft Office, Keynote)
    • Excellent teamwork
    • The ability to analyse shopper insights and desire to learn more about the trends shaping consumer behaviour today, and in the future
    • The ability to think out the box and drive innovative solutions for clients
    • Staying up to date with global media trends and insights
    • Excellent communication skills – written and oral. 
    • Ability to organise, prioritise, and reorder workload in a rapidly changing and fast-moving environment
    • Results-oriented and quality-focused
    • Interpersonal skills-building strong relationships and effective conflict management
    • Has a well-established external media network

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    Product Owner

    Role Purpose 

    The Product Owner s a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team.

    Role Description 

    • Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning.
    • Continuously refine and sequence the product backlog​:
    • ​Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.
    • Ensure all user stories are written and that each user story has acceptance criteria.
    • Provide visible, transparent and clear direction, ensuring the development team is clear on priorities:
    • Provide clear solution direction to the agile team.
    • Apply economic decision making.
    • Sequence user stories based on team PI objectives.​
    • Balance PI objectives with local team requirements.
    • Ensure team backlog readiness for the next iteration.
    • Include the team in backlog refinement.
    • Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups and system demos.
    • Track progress towards the release of a product
    • Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey. 
    • Provide input and support into the strategic customer experience improvements that help drive customer acquisition, customer retention and conversion.
    • Adhere to and improve customer service levels across businesses and services. 
    • Provide integrated reporting and feedback.

    Qualifications and experience

    • Degree in Business, IT, Engineering, Marketing or a related field – (essential).
    • Certified Product Owner / certified SAFe Product Owner – (desired).
    • 1-5 years experience working in an agile team with exposure to launching new product features and translating business strategy and analysis into successful consumer products – (essential).
    • Experience with analytics and big data – (desired).
    • Commercial experience in digital-led business development environments – (desired).
    • Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (desired).
    • Exposure to the African digital market and customers – (desired).

    Key competencies and work ethic

    • Motivated self-starter
    • Strong problem-solver and analytical thinker
    • Strong product focus with end-to-end product optimisation
    • Customer-focused
    • Collaborative partner
    • Stakeholder engagement and influencing skills
    • Communication skills
    • Curious and adaptable

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    Project Manager: Private Label (Packaging Design Operations)

    Job Objectives:

    • Manage the packaging design operational process from briefing to delivery, driving efficient administrative and operational execution
    • Project manage concept design production, ensuring timeous handover to the packaging production teams to support on-time delivery
    • Prioritise the delivery of strategic projects, collaborate with the NPD Project Manager and packaging teams, ensure projects are delivered within agreed standards and timeframes
    • Provide clear direction to the concept production team and external packaging resources so as to ensure well-clarified briefs and alignment on all aspects of the production process across all stakeholders
    • Ensure changes to project scope, timings and costs are managed, reported and escalated as required
    • Continuously monitor project progress, escalating potential risks or bottlenecks while ensuring risks are suitably managed to eliminate or mitigate to an appropriate level
    • Prepare accurate and timeous project status reports and maintain active communication with stakeholders on project milestones and deliverables
    • Supervise the daily operations of creative, production and photography as well as the Private Label team and external agencies
    • Develop processes for optimum concept design and packaging execution that meet the needs and expectations of customers
    • Build and maintain stakeholder relationships by ensuring consistent implementation and execution of best practices in project scoping, estimating and production
    • Manage budgets and client billings, including ongoing tracking of project costs against agreed budget and maintaining current and accurate information on purchase order status
    • Ongoing maintenance, review, and refinement of existing processes and provide recommendations for process improvements to the Private Label Manager and photography as well as the Private Label team and external agencies

    Qualifications:

    • Degree or Diploma in Business, Marketing or a related field (essential)
    • Project Management qualification or certification (essential)

    Experience:

    • 4+ years experience in a similar capacity or role with demonstrated experience managing and executing packaging design operational deliverables through a complete project lifecycle (essential)
    • Demonstrated background in packaging design and production along with a good understanding of packaging design trends, technologies and regulations (essential)
    • Well-developed knowledge of project management principles, methods and techniques (essential)
    • Experience developing business cases and managing project budgets (essential)
    • Strong proficiency in MS Office 365 (essential)

    Knowledge and Skills:

    • Client focus
    • Strong communication skills
    • Interpersonal skills and personal influence
    • Flexible and resilient
    • Planning and organising
    • Innovative and solution-orientated
    • Problem solver

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    Retail Media Strategist

    Role Description

    • Develop and deliver media strategy and planning including offline and online media (traditional media experience is the primary focus for this role with the ability and eagerness to grow from a strategic perspective in the digital space).
    • Plan and executing custom omnichannel media campaign strategies.
    • Manage a client portfolio through audience and data led media strategies.
    • Build strong, trusting relationships with stakeholders across category management, brand, consumer insights, ecommerce and advanced analytics to strengthen, deepen and broaden our partnerships in a way that unlocks different budget sources.
    • Provide reports to clients on media trends, shopper insights, competitor activity and target market analysis.
    • Produce proactive media solutions and advertising opportunities.
    • Monitor trends, tools, opportunities, applications and appropriately apply that knowledge to media campaign strategies.
    • Develop and present media specific documents such as media plans, objectives and strategy decks.
    • Connect client business questions with our ad-hoc consumer research, advanced analytics and technology-based capabilities to propel their business forward.
    • Report on campaign performance with the ability to distil and curate insights and findings.
    • Post-sale, continue to focus on driving value for clients by partnering with internal cross-functional teams to help execute and deliver a relevant, actionable insights project that meets clients’ expectations and committed deadlines.
    • Actively partner with data scientists and product management to deliver industry-leading solutions to clients.
    • Provide ongoing client feedback that will informs our product roadmap to continue bringing industry-leading solutions to market.

    Qualifications and experience

    • Degree or diploma in Marketing, Media or a related field - (essential).
    • +4 years in media planning, working with various media industry tools and surveys for application/analysis into competitive landscape, target market, campaign planning and reporting - (essential).
    • Exposure to media / client orientated data analytics, insights and reporting including overall campaign performance - (essential).
    • Retail reporting experience including Dunnhumby - (essential).
    • Advanced computer knowledge (Microsoft Office, Keynote) - (essential).

    Key competencies and work ethic

    • Excellent written, verbal and presentation skills
    • Ability to articulate strategy, rationale, and ideas
    • Excellent teamwork
    • The ability to analyse shopper insights with a desire to learn more about the trends shaping consumer behavior today, and in the future
    • The ability to think out the box and drive innovative solutions for clients
    • Staying up to date with global media trends and insights
    • Ability to organise, prioritise, and reorder workload in a rapidly changing and fast-moving environment
    • Results-oriented and quality focused
    • Interpersonal skills – building strong relationships and effective conflict management.
    • Has a well-established external media network and constantly seeks ways to expand their external network for business development.

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    SEO Product Copywriter

    Purpose

    The purpose of the SEO Product Copywriter role is to advertise products, writing clear and engaging copy on Digital Channels, whilst applying and optimising SEO guidelines. Key responsibilities include writing product descriptions, leveraging and optimising keywords whilst ensuring the copy reads smoothly. The SEO Product Copywriter further ensures that all product marketing content presents the brand in an accurate, compelling and unique way while providing customers with all the information they need to make a purchasing decision.

    Role Description

    Generate high-quality, relevant content and own the end-to-end content creation process.

    • Write clear and compelling copy to describe products (including titles, summaries and descriptions).
    • Measure success by ensuring copy is 100% unique to Shoprite’s channels.
    • Collaborate with product and design teams on pages for new product features.
    • Work alongside marketing, commercial and communications teams to ensure all content produced is true to the product and consistent with the Shoprite brand.
    • Edit, revise and review work in response to feedback received from key stakeholders.
    • Perform keyword discovery, conduct competitor analysis, and audience research to identify gaps and opportunities and drive content planning and creation.
    • Analyse overall PIM copy to ensure quality.
    • Ensure copy is SEO optimised, applying SEO principles to increase product visibility and maximize reach to target audiences.
    • Ensure all product information and a copy is up-to-date and reflects product images.
    • Work collaboratively with internal and external stakeholders to produce copy that best communicates brand stories and initiatives.

    Qualifications and experience

    • Degree or Diploma in Digital Marketing, Copywriting or a related field – (essential).
    • +2 years experience in a Product Copywriter, Copywriter or similar role, with well-developed digital product copywriting and editing skills along with a demonstrable portfolio of copywriting samples or published articles – (essential).
    • Hands-on experience with Content Management Systems (e.g., SAP Commerce, Magento, etc.) – (essential).
    • Good understanding and familiarity with online marketing campaigns – (essential).
    • Knowledge of keyword search methods, SEO optimisation and tools – (essential).
    • Experience in an eCommerce, retail or online advertising environment – (essential).
    • Good understanding of advertising as a selling tool - (essential).
    • Proficiency in MS Office 365 – (essential).

    Key competencies and work ethic

    • Excellent writing skills – Possesses a strong, versatile writing skill set along with strong editing and proofreading skills to produce accurate, compelling and creative content.
    • Good problem-solving skills with the ability to assimilate various sources of information while balancing the creative and analytical sides of communication to inform strong messaging and content.
    • Motivated self-starter with good energy and drive. Sets high standards and takes accountability for actions and mistakes.
    • Excellent organisational skills with strong attention to detail. 
    • Results and quality-focused - Proactively drive results and set stretch goals for self, remaining focused and working tenaciously to meet and exceed expectations within quality standards.  
    • Team player and collaborative partner - Builds sound working relationships across the business. Able to work independently or collaboratively and effectively manage stakeholder expectations.  
    • Ability to work under pressure and under tight time constraints, efficiently prioritising workloads and managing their time effectively in a high-volume, fast-moving environment.   
    • Is curious and open to learning while keeping up to date on new trends, platforms and use of content.

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    Scrum Master

    The IT team supporting RainMaker are looking for a Scrum Master to lead the Agile team, the Scrum master will take accountability for the agile team’s delivery of set outcomes within defined timeframes, for removing impediments in order for the team to deliver according to set goals and deliverables and to act as a buffer between the team and any distracting influences.

    • Responsible for ensuring ongoing relevance of team skills and for retaining and developing key skills within the tm
    • Delivery of set outcomes within agreed timeframes
    • Responsible for enacting Scrum values and practices.
    • Removes impediments.
    • Enable close cooperation across all roles and functions. Collaboration
    • Analysis and investigations
    • Identifying and Addressing the needs of the team

    go to method of application »

    Senior Data Scientist

    Job Objectives

    Work in a cross-functional team, collaborating with fellow data scientists, engineers, and analysts to understand project goals, interpret end-users' intent and drive the build, implementation and scale-up of use cases for measurable impact. Use your depth of knowledge and experience of data science concepts (linear and logistic regression, SVM's, dimensionality reduction), decision trees, gradient boosting, ensemble models, etc. to develop and lead the development of value-centric machine learning solutions. Formulating, suggesting, and managing data-driven projects which are geared at furthering the business's interests. Collating and cleaning data from various entities. Working together in a squad of business representatives, Data Analysts and Data Scientists to realize the successful completion of projects. Selecting and employing advanced statistical procedures to obtain actionable insights. Cross-validating models to ensure their generalizability. Producing and disseminating non-technical reports that detail the successes and limitations of each project. Suggesting ways in which insights obtained might be used to inform business strategies. Staying informed about developments in Data Science and adjacent fields to ensure that outputs are always relevant.

    Qualifications

    • A degree in a numerate discipline, preferably Statistics / Mathematics / Operations Research / Industrial Engineering / Computer Science (honour's / master’s degree preferable)

    Experience

    • Extensive experience as a Data Scientist - 5+ years.
    • Proficiency in R or Python, where the latter is preferred.
    • In-depth understanding of SQL.
    • Competent in machine learning principles and techniques.
    • Demonstrable history of devising and overseeing data-centred projects.
    • Ability to relay insights in plain language, such that these can be used to inform business decisions.
    • Outstanding supervision and mentorship abilities and experience.
    • Capacity to foster a healthy, stimulating work environment that frequently harnesses teamwork.
    • Compliance with prevailing ethical standards.

    Knowledge and Skills

    • SQL
    • Python/Pyspark
    • Cloud Platform (AWS)
    • Alteryx
    • Tableau
    • Probability and Statistics
    • Predictive and Prescriptive Modelling

    go to method of application »

    Senior Manager Digital Ad Ops

    Role Purpose

    The Senior Manager Digital Ad Ops plays a major role in the development and enablement of our precision marketing proposition within the business. The role is actively involved in the execution of advertising campaigns while also managing the team to deliver campaigns across all digital channels accurately, within budget and within agreed timeframes and performance standards. The role traffics and manages these campaigns by working with sales departments, advertisers, technology teams and clients to ensure smooth delivery of the campaign. The Senior Manager Ad Ops further performs quality assurance checks to ensure the campaign meets required standards and generates reports to communicate a campaign’s status and directly inform the team’s next steps. This role manages a team of specialists in ad platforms, revenue products and traffic operations and maintains a seamless and efficient way of working between the ad operation team and the wider business.

    Role Description

    • Lead and drive the smooth execution of the day-to-day activities within the department.
    • Own the full campaign process, from a campaign set up, technical integration, quality assurance, delivery, optimisation, reporting, and issue resolution.
    • Serve as the main point of contact between the advertising operations department and the rest of the business.
    • Effectively manage the team - allocating work, setting priorities, managing performance and ensuring the team is guided, equipped and enabled to deliver on their objectives. 
    • Build relationships within the team, across the team and with other stakeholders.
    • Works with the sales, content, and strategy teams in defining the planning, inventory management, prioritization, testing, scheduling, and delivery of advertising programs and campaigns.
    • Establish processes and protocols for pre-launch prep work, including performing quality assurance on ad tags and creatives.
    • Monitors campaign delivery to ensure campaigns are running as expected and provide troubleshooting support for traffic issues.
    • Reviews dashboards and ad campaign performances to generate informed, fact-based solutions that efficiently increase the performance of client campaigns.
    • Use data sets from existing campaigns to influence strategies for upcoming campaigns, in addition to considering performance metrics, behavioural and transactional targeting to ensure improved ROAS for our clients.
    • Troubleshoot tracking problems, develops solutions, and documents internal procedures for the campaign management team to adhere to in the execution of departmental duties.
    • Perform quality assurance checks to ensure campaigns have been set up correctly and are delivering across platforms.
    • Analyse data, generate insights, prepare recommendations, and perform periodic optimizations that lead to increased sales, improved campaign performance and the achievement of the business's overall objectives.
    • Identify, establish, and implement best practices on advertising campaign set-up, optimisation, measurement, and reporting.
    • Consult with stakeholders including account managers, product management, product design, and other teams on platform capabilities and enhancements.
    • Keep up to date with the latest trends in the market and contribute insights and ideas to enable continuous improvement.

    Qualifications and experience

    • Degree or Diploma in Marketing, Advertising, Media, Sales or related – (essential).
    • +5 years experience in advertising operations of which at least 2 years in a management role, with a depth of understanding of ad-serving capabilities, rich media, mobile implementation, creative processes, dynamic ads, campaign management and digital media planning and buying processes in a leading retailer, brand, or agency firm – (essential).
    • Strong knowledge of the latest digital media platforms and solutions to know the scope at which advertisement campaigns should run – (essential).
    • Strong commercial acumen with demonstrated understanding of the media landscape and different online advertising pricing structures (CPC, CPM, CPA, etc.) – (essential).
    • Solid knowledge of marketing principles, audience targeting, data collection and programmatic methods – (essential).
    • Knowledge of Ad Tech products, data vendors, industry, third party technology, and market trends – (essential).
    • Proficiency in the use of HTML, Javascript, XML along with standard ad systems, such as Google Ad Manager, Google Analytics, DV360 and advertising on social media platforms – (essential).
    • Experience troubleshooting ad serving technical issues, for example, delivery investigation and third-party media issues, inclusive of the identification of several tag types, e.g., HTML and JavaScript, and potential issues associated with each – (desired).
    • Strong knowledge of analytical methodologies and tactics for optimising data-driven marketing campaigns (i.e., segmentation, predictive response models, etc.) – (desired).
    • Strong proficiency in MS Office – (essential).

    Key competencies and work ethic

    • A flexible thinker with the ability to think on their feet – Makes decisions and execute tasks in a fast-paced environment; absorbs, analyses, and integrates multiple data sources and concepts to create solutions, influence stakeholders and solve challenges in an evolving shopper landscape.
    • Commercial awareness – Understands the advertising operations landscape, what the key issues and risks are that drives business success; and how they impact commercial viability and profitability. 
    • Strong leadership skills – Able to motivate and drive a team in a unified direction with a common vision. Understands how to manage a team through an advertising campaign from its conceptualisation to the achievement of the set goals of the campaign.
    • Planning and organising skills with strong project management capability – Strong focus on execution, quality and improving processes; manages multiple projects and competing deliverables in a fast-paced, high-volume environment.
    • Flexible and resilient – Able to manage and balance a diverse portfolio while remaining productive and maintaining high levels of performance in a fast-paced, pressurised environment.
    • Excellent communication skills - Communicates effectively; able to convey information and data clearly, accurately, and succinctly in a meaningful and insightful way. Adopts a range of styles to deal with and facilitate challenges internally and externally.
    • Self-motivated and driven with strong integrity - Takes accountability for actions and mistakes.
    • Team player and collaborative partner – Builds strong relationships both internally and externally; maintains strong agency management and vendor relationship skills. Thinks and acts independently as well as collaboratively.
    • Curious and adaptable and keeps up to date with the latest trends and technologies. Thinks outside the box to come up with solutions while applying sound judgment to generate value for the business.  

    go to method of application »

    Senior Manager Omnichannel Media Strategy

    Role Purpose

    A new and pioneering division within Shoprite is looking to appoint a Senior Manager Omnichannel Media Strategy. The Senior Manager will be required to create advertising strategies and media plans for ad campaigns designed to capture potential clients’ attention and drive return on ad spend. In the creation phase of an ad campaign, the media strategist will be required to take both a tactical and strategic view to identify the most relevant target demographic, determine the best time to run the campaign and channels to use by applying deep analytical dives into data.

    The Senior Manager must be aware of trends in traditional, digital, and social media, which can include keeping abreast of new apps and other forms of media innovation. The ideal candidate must demonstrate a strong appetite for innovative technologies and data analytics in the retail space. An insatiable curiosity combined with the ability to translate intelligence and ideas into omnichannel advertising campaigns is essential. The role is measured on short- and long-term campaign performance and the agility to redirect ideas and efforts to achieve sustainable results.

    Role Description

    • Lead a media strategy team to develop innovative and futuristic media strategies
    • Delivering media strategy and planning including offline and online media (traditional media experience is the primary focus for this role with the ability and eagerness to grow from a strategic perspective in the digital space)
    • Planning and executing custom omnichannel media campaign strategies
    • Managing a client portfolio through the audience and data-led media strategies
    • Providing reports to clients on media trends, shopper insights, competitor activity and target market analysis
    • Producing proactive media solutions and advertising opportunities
    • Monitoring trends, tools, opportunities, applications and appropriately apply that knowledge to media campaign strategies
    • Developing and presenting media-specific documents such as media plans, objectives and strategy decks
    • Reporting on campaign performance with the ability to distil and curate insights and findings

    Qualifications and experience

    • Post-matric diploma, degree, qualification in marketing and media - (essential)
    • +5 years in media planning and working with various media industry tools and surveys for application/analysis into the competitive landscape, target market, campaign planning and reporting - (essential)
    • Exposure to media / client-orientated data analytics, insights and reporting including overall campaign performance - (essential)
    • Headed up a media strategy function in a media business or agency

    Key competencies and work ethic

    • Excellent written, verbal and presentation skills
    • Ability to articulate strategy, rationale, and ideas
    • Advanced computer knowledge (Microsoft Office, Keynote)
    • Excellent teamwork
    • The ability to analyse shopper insights and desire to learn more about the trends shaping consumer behaviour today, and in the future
    • The ability to think out the box and drive innovative solutions for clients
    • Staying up to date with global media trends and insights
    • Excellent communication skills – written and oral
    • Ability to organise, prioritise, and reorder workload in a rapidly changing and fast-moving environment
    • Results-oriented and quality-focused
    • Interpersonal skills-building strong relationships and effective conflict management
    • Has a well-established external media network
    • Excellent leader of a team
    • Able to influence and put across ideas to senior management

    go to method of application »

    Snr Recruitment Consultant

    Job Objectives

    • Build and maintain relationships with stakeholders including our chapters and tribes leads and recruitment colleagues within the wider Shoprite Group
    • Take full responsibility for the end-to-end recruitment and selection process (strategy, sourcing, advertising, screening, shortlisting, interviewing, assessments and presenting REM packages) function for relevant departments
    • Participate in a highly collaborative team environment by sharing recruiting best practices and providing accurate, thorough documentation in an applicant tracking system or other documentation tools
    • Evaluate candidate strengths against position requirements to include cultural fit within the business
    • Provide top-notch customer service to candidates, hiring managers, and any other stakeholders
    • Assist the Head of Talent where needed with any other touchpoints in the employee experience
    • Negotiate terms and conditions of employment with candidates, including salary, benefits, and other offerings where available
    • Track, analyze and report on metrics and effectiveness of recruiting programs; analyze new trends and share best practices
    • Take proactive measures to regularly streamline and constantly improve processes; research recruiting best practices, methods and processes

    Qualifications

    • Grade 12 (Matric)
    • Relevant tertiary qualification in Human Resources or Marketing

    Experience

    • 3 years Recruitment Experience (Digital Marketing, IT or E-Commerce preferred)
    • 1-2 years E-Recruitment Platform/Systems Experience
    • Agency Experience (Beneficial)

    Knowledge and Skills

    • Strong working knowledge of direct sourcing and innovative talent attraction solutions
    • Knowledge of market trends in tech, digital marketing, e-commerce and recruitment
    • Proven ability to consistently and positively contribute in a fast-paced, changing work environment with the ability to prioritize multiple functions and tasks and manage time efficiently
    • Ability to provide a high touch service while managing a high volume of applications/ recruitments
    • Strong emotional intelligence
    • Exceptional interpersonal and customer service skills

    go to method of application »

    Team Lead / Scrum Master

    Role Purpose

    We are looking for an experienced Team Leader to manage our team and provide effective guidance to a small specialist team. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. The team lead will also facilitate SCRUM across the different systems teams within the delivery unit.

    Role Description

    • Ability to play multiple roles either as a Scrum Master on Agile scrum teams or can be flexible to play the role of project management in a traditional project environment depending on the need
    • Focus on delivering fully tested, independent, valuable features across projects
    • The ability to work within a team and provide mentorship
    • The ability to manage multiple projects working towards the business objectives
    • Manage team operations and processes
    • The ability to challenge the team in accomplishing the business objectives
    • Self-organising teams – manage the core principles of SCRUM
    • Team autonomy
    • Self-transcendence in pushing to achieve the objectives and constantly improve their practices
    • Cross-fertilisation of the necessary disciplines across the teams
    • Apply Agile best practices with the work environment
    • Lead, motivate and support the team
    • Drive team to set and meet goals/objectives
    • Provide continuous feedback to team members
    • Coach all team members and motivate them to produce desired results
    • Create an environment or culture that is inclusive and that motivates and enables members to do their best work
    • Enable close cooperation across all roles and functions
    • The ability to effectively communicate with all stakeholders, both internally and externally
    • The ability to negotiate work for a given sprint
    • Expert in people management
    • Manage team performance
    • Perform regular appraisal of team members' performance and devise strategies to help with improvement
    • Identify training gaps and update their personal development plan

    Qualifications and experience

    • Matric plus applicable tertiary equivalent experience or preferably, an ICT relevant diploma or degree from a recognised tertiary institution (Essential)
    • PMI – Agile Certified Practitioners (ACP) (Desirable)
    • PMP certification (Desirable)
    • Prince2 Certified (Foundation or Practitioner) (Desirable)
    • Scrum Alliance – Certified Scrum Master or Certified Scrum Product Owner (Desirable)
    • 3-5 years of experience within the IT industry (Essential)
    • 3+ years of experience with all aspects of IT projects from business analysis, architectures, system analysis and design through development, testing, implementation, and production support (SDLC) (Essential)
    • 2+ years of experience in all aspects of Agile methodology and SCRUM implementation (Desirable)

    Key competencies and work ethic

    • Persuading and influencing
    • Applying expertise and technology
    • Creating and innovating
    • Delivering results and meeting customer expectations
    • Presenting and communicating information
    • Relating and networking
    • Planning and organising
    • Working with people
    • Entrepreneurial and commercial thinking
    • Presentations skills
    • Creative and analytical skills
    • Commercial and business understanding of the broader retail industry
    • Dynamic personality and the ability to think outside the box
    • Excellent communication skills – written and oral
    • Excellent organisation and facilitation skills
    • Excellent team-working, interpersonal skills
    • Leadership skills – Strategic thinker, people management
    • Management skills - organizational, time management, delivery and planning management
    • Strong conflict management skills
    • Experience with the implementation of SCRUM in an organisation

    Method of Application

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