Growthpoint is the largest South African primary listed REIT and is well on its way to becoming a leading international property company. It provides space to thrive with innovative and sustainable property solutions in a diversified portfolio of 533 properties it owns and manages, including 473 properties in South Africa, 59 properties in Australia through ...
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Perform initial investigation, assign ticket priorities and follow each ticket through to resolution and ticket closure.
Analyse incidents to determine problems and driving the problem management process to address root causes.
Escalate to IT internal and vendors resources where necessary.
Ensure that Service Levels Agreements are maintained between business teams and IT.
Provide data, reporting and insights on service desk trends, informing strategies for improvement.
User profile/security maintenance on all applications.
Organize, manage, facilitate training for users.
Collaborate with internal IT technical team and vendors to assist end-users and stakeholders to resolve queries and ensure achievement of all business objectives.
Assist with system check after changes made that affect Application
Create and update E-content for applications. Chief Information
Innovation (Process, System improvement or new features and functionality)
Implementation of new processes and updating of current.
Documentation of SOP’s.
Periodic DR tests for Applications.
Circulate communications to users regarding Application updates
Perform secondary duties for System Administration which includes:
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