Application Support Specialist at VSC Solutions

Duties & Responsibilities:

•  Support customers in the use of the company’s products.
•  Perform initial investigation and assign ticket priorities.
•  Resolve tickets yourself using the front end, SQL and other provided tools.
•  Escalate to internal resources where necessary.
•  Follow each ticket through to resolution and ticket closure.
•  Work after hours standby on a rotational basis as necessary, typically 1-2 weeks per month.
•  Reliability.
•  Commitment.
•  Ability handle stressful situations and competing demands.
•  Ability to work within a team.
•  Accuracy and attention to detail.
•  Ability to understand complex systems and problems.
•  Ability to work independently.

Preferred experience and qualifications:

•  Telephone and Email etiquette – Essential.
•  Good written and verbal communication skills in English – Essential.
•  General IT & Systems knowledge – Essential.
•  Basic IT Certification or 1-year verifiable experience – Essential.
•  Problem-solving skills – Essential.
•  SQL knowledge – Essential.
•  WinSCP – Advantage.
•  Teamviewer – Advantage.
•  Working with files and folder paths – Advantage.