Area Manager Durban & Durban West at Pedros Flame Grilled Chicken

Job Description

• We are currently recruiting for our high-performing and busy stores in Outer West Durban, North Coast and Durban Region. This opportunity is ideal for motivated individuals who thrive in a fast-paced environment and are committed to delivering excellent service while supporting our continued growth and operational excellence.

DUTIES AND RESPONSIBILITIES:

• Implement Operations Management Framework across the organisation
• Support and enable the sustainability and profitability of existing and potential stakeholders
• Expand the scope, growth, and clientele of the brand
• Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
• Proven ability to manage operational issues at stores
• Proven ability to manage quality control and compliance in line with SOP
• Ability to achieve sales and GP% target
• People management
• Handling all operational issues for allocated stores
• Ensuring quality and optimal compliance with SOP
• Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
• Assisting Franchise partners in trouble shooting
• Attending to customer complaints and implementing corrective action
• Attending to weekly reports on stores
• People Management – Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
• Coach and develop the team

REQUIREMENTS: 

• Marketing/Business Development /Business Administration
• Franchise/Corporate Store experience
• GAAP/ Micros experience
• At least 2 years’ experience as a Junior Operations Manager
• MS Office (advanced)
• Develop and implement talent management and succession planning strategies
• Handle employee relations, including conflict resolution, disciplinary processes, and performance management
• Ensure compliance with labor laws, company policies, and HR best practices
• Foster a positive work culture focused on engagement, retention, and development

Closing Date 06 June 2026