Assessor: Non Motor Claims at Old Mutual South Africa

Detailed Description
Effectively assessing Non-Motor (Building/ Content) claims to achieve high quality claims resolution.

Understanding of Non-Motor claims terms & claim types.

• Should be aware of escalation metrics and approved channels
• Analysing a problem and formulating its solving approach
• Identifying signs and details indicating frau
• Understanding of the Non-Motor claims policies, activities and procedures in claims environment.

Process

• Providing prompt & correct assessment.
• Explore alternatives available for claims assessing and settlement processes, moderation, building rates and service providers.
• Mapping client needs to company specified
• Create collaborative relationships with internal and external process improvements designed to enhance the customer experience and value
• Support implementing of new systems and processes

Service delivery – internal and external

• Actively follow service practices to determine the status of customer service and relations
• Proactively identify customer solutions (process, product, systems) to address changing service requirements, ensure customer satisfaction

Job Requirements

• Matric
• Valid Driver Licence
• Appropriate Insurance Qualification is preferred
• 3 years Non Motor Claims Assessment experience

Additional Details

Building and Maintaining Relationships (service orientation)

• Able to establish and maintain relationships with people at all levels; promotes harmony and consensus through diplomatic handling of disagreements and potential conflict

Drive / goal orientation

• Initiates actions to ensure delivery of agreed upon goals in support of organisational strategy

Business acumen

• Ability to integrate the unit’s activities to ensure a viable and profitable operation

Decision-making

• Analytically evaluating information in a systematic manner to solve problems and make effective decisions

Interpersonal impact

• Builds trusting relationships between individuals and teams through open and honest communication

Motivating Others

• Enthuses others and facilitates successful goal accomplishment by promoting a clear sense of purpose, inspiring a positive to work, and arousing a strong desire to succeed amongst team members

Team work

• Co-operates and works well with others in the pursuit of team goals; shares information; supports others

Client orientation

• Displays passion in actively building and maintaining exceptional client relationships and providing superior service

Technical ability

• Demonstrated expertise in Claims service delivery and Track record of managing conflict

Executing 

• Displays consistent energy, drive and perseverance in order to deliver results.