Assistant Branch Manager at Two Mountains

Purpose of the Job

Oversee the daily administration operations of the Branch. Maintain Standard Operating Procedures (SOP) for all administrative processes. Manage and monitor the performance of Admin employees at the Branch, to make sure that they are executing their assigned duties and ensuring compliance with the Code of Conduct of the company.

Key Outputs

Maintain Standard Operating Procedures for all administrative processes:

• Maintain the filling system and compliance to business processes.
• Compile the Viper/clocking data as required for payroll process and ensure that all required information is correctly captured in all the documents.
• Responsible the maintaining the office cleanliness and compliance to the OHS.

Daily Administration of the Branch:

• Responsible for administration to internal and external clients.
• Assist and advise clients with funeral arrangements.
• Completing necessary documents for funeral arrangements (BI1663, Burial order and DIS).
• Typing funeral pamphlets or letters and other correspondence.
• Ensure information required for the scheme preparations is timeously made available to the Branch Manager.
• Monitor and confirm burial claims with the Claims Administrator.
• Handling incoming and outgoing administrative correspondence.
• In charge of petty cash.
• Requesting order numbers and placing orders with procurement.
• Liaise with suppliers and double check information on the received invoice, e, g, file number, correct name of the deceased and order number.
• Handling of supplier queries. • Submitting weekly coffin update on the procurement system.
• Recording of stock received on the procurement system.
• Monitoring of the Branch expenditure operational budgets.
• Compiling and presenting Admin Department monthly reports to the Branch Manager and General Operations Manager.

Championing Customer service Excellence:

• Oversee the day-to-day operations, ensuring that the team adheres to the Service Level Agreements and add value to customers by continually trying to improve the services provided.
• Ensure and approve all funeral documents adhere to standards and quality.
• Handle client queries regarding existing policies, funeral services and other enquiries.
• Planning, making follow-ups on both internal and external clients.
• Comply with company code of conduct.

Minimum Qualifications

• Relevant qualification equivalent to NQF Level 6

Experience Required

• 2 years relevant experience in the Administration role, particularly in a customer-driven, customer-facing environment. Experience in people management, leading teams, and motivating people

Technical Competencies

• Computer literacy, including MS Excel skills
• Numerical skills and financial acumen
• Negotiation and commercial skills
• Presentation and analytical skills

Behavioural Competencies

• Good planning and execution skills
• Ability to prioritize workload and meet deadlines.
• Problem management and process improvement.
• Excellent follow up and follow through skills
• Ability to interpret various instructions.