The Ministry of Small Business Development was established in 2014 marking a turning point in history of SMMEs and Co-operatives development in South Africa, demonstrating Government’s commitment to place SMMEs and Co-operatives at the centre of economic growth and job creation.
The Department of Small Business Development (DSBD) was thereafter establis...
Read more about this company
Bachelor’s degree (NQF 7) in Economics / Public Administration / Public Management / Business Administration / Development Studies / Social Sciences or related / equivalent as recognised by SAQA.
Postgraduate in Economics / Public Administration / Public Management/ Development Studies / Social Sciences / Business Administration and Valid driver’s licence will be considered an added advantage.
Minimum of 3 years’ experience in Service Delivery Improvement / Monitoring and Evaluation / Planning environment / Executive Administrative function with experience in handling Departmental content.
DUTIES :
Provide Service Delivery Improvement support services inclusive of but not limited to: Providing technical support and guidance on service delivery performance and customer service improvement programs, ensuring that service standards are upheld and continuously enhanced, developing, maintaining and/or facilitating the successful implementation of DSBD service delivery improvement plan, monitoring and assessing the implementation of service delivery improvements and report on progress against set objectives.
Assist in the development of productivity measurement frameworks and implement strategies to measure and improve performance in service delivery. Coordinate the development and implementation of the Service Delivery Model (SDM) and the Service Delivery Improvement Plan (SDIP) for the department and contribute to the development of new service delivery models and improvement strategies.
Provide guidance in respect of the development of policies, strategies, and frameworks to support the implementation of the Service Delivery Model (SDM) and the Service Delivery Improvement Plan (SDIP).
Collaborate with internal and external stakeholders to create a supportive policy environment for service delivery initiatives and share best practices for service improvement and participate in national forums on service delivery and innovations.
Communicate with stakeholders, clients, management & colleagues: Written, Verbal and formal presentations / workshops / information sessions.
20 Initiatives to Boost Employee EngagementAre you struggling with improving employee engagement at work? This article covers everything from better communication to building a strong workplace culture.
30 Common Interview Mistakes to AvoidThis piece examines 30 of the most common mistakes applicants make at interviews, so you know how to better avoid them.
Gmail
Yahoomail