Assistant IT at Glencore

QUALIFICATIONS

• Grade 12 or equivalent NQF Level 4 Qualification
• A+, N + and Server + certification
• Microsoft qualified or highly competent
• Valid driver’s license (Code EB/08)

SKILLS REQUIREMENTS 

• 3 – 5 years’ experience implementing and maintaining Windows Desktop, Server products and maintaining Networks (LAN)
• Knowledge of supporting PABX and voice products
• Supporting of network hardware (printers etc.)
• Ability to determine roost cause of issues whilst considering urgency, importance and risk and reward factors
• Be able to apply practical skills and common sense to solve problems and deliver accountabilities
• Project management and implementation would be advantageous
• VIP and Executive IT support experience will be advantageous
• Ability to deliver finished work on time
• CISCO experience will be advantageous

JOB OBJECTIVES

In this role you will be responsible to the Administrator (IT) for:

• Understand IT concerns, Infrastructure and provide first-line IT technical support;
• Interact comfortably with people in a dynamic and fast moving environment;
• Solve day-to-day problems and be a team player.
• Provide technical support for both hardware and software issues;
• Installing, configuring and maintaining all IT equipment, including computers, printers, mobile devices and other peripherals,
• Managing users accounts and access rights, resetting passwords and ensuring that users have appropriate level of access to company’s systems and data by making use of MS Active Directory
• Ensure that all IT systems and applications comply with relevant regulations and standards
• Ensure boardroom equipment such as Video Conferencing are working correctly and are ready for use;
• Ensuring backups are created regularly as well as testing those backups according to the company policies,
• Support and maintenance of DC facilities making sure the server environment is functioning optimally
• Monitor the Helpdesk regularly and ensure all open calls are resolved,
• Escalate complex issues to other members of IT team or third-party vendors as and when required