Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations.
We have won numerous industry awards by delivering world-class Business Process Outsourcing (BPO) services to major local and internationa...
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To lead a team of Sales and Retentions associates in a customer centric and high-performance culture through effective management of people, metrics and projects, with the objective of generating revenue and the retention of business, through continuous improvement.
Ensure best use of systems and technology to deliver effectively and efficiently. Growth and development of team.
Responsible for managing a team in the Campaign, managing customer sales end to end, from the initiation of a the sale, through the validation process, to the management of any subsequent queries during sale point.
Inbound and outbound activities through the journey mentioned above.
The roles and responsibilities are defined but not limited to the following:
:Customer retention/Personalized selling
Proactively manage accounts and behaviours and action accordingly• Account enquiries
Administration and changes
Individualized support
Resolution efficiency support
Achieving set strategic targets
Coaching and development of the team
Achieving set strategic targets
Qualifications
Minimum 12 months’ contact centre experience as a Team Leader in an operations environment
Computer literacy (MS Office) at an intermediate level - particularly MS Excel
Gmail
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