IT Helpdesk Administrator at Adcock Ingram

Requirements

• A+ N+ 
• MCSE an advantage
• 2 -3 years’ experience in an IT Support Environment 

Key Objectives 

• Answer phone calls that come into Helpdesk in a timely manner 
• Ensure phones are correctly forwarded and un-forwarded as necessary  
• Be the first point of contact for telephone queries 
• User account management on MS Exchange & MS 365 
• Check for duplicate calls 
• Logging and assigning tickets to the appropriate technicians 
• Attendance at all departmental meetings 
• Support, setup and installation of Samsung and other mobility devices 
• Assist with 3CX phones and setup where needed 
• Manage shares in the desktop environment 
• Incident Management 
• SLA Adherence 

Closing date is 16 March 2026