Assistant Officer Customer Relations at Eskom Communications

Introduction

• Position: Assistant Officer Customer Relations; Task Grade:  T10; National Transmission Company South Africa; Business Unit: Western Grid; Department: Lines & Servitudes Area of specialization: To establish and maintain customer relationship and stakeholder expectations by informing, negotiating and promoting public awareness on Eskom Transmission business, by liaising between the Transmission Grid, internal and external stakeholders to promote respect by the public of Eskom assets and awareness on safety issues pertaining to supply of electricity.

Job description

• Position/Task Grade:  T10
• Department: Lines & Servitudes
• Business Unit: Western Grid

Skills and Competencies Required:

Behavioral:

• Integrity
• Honesty
• Professionalism
• Trustworthiness

Leadership:

• Coaching
• Mentoring
• Team player
• Developing

Knowledge:

• Transmission maintenance practices and procedures
• Customer relations practices
• Business Management System
• Eskom servitude rights and practices
• Knowledge of OHS act

Skill:

• Negotiation skills
• Computer literate
• Interpersonal skills
• Presentation skills 
• Leadership skills
• Customer interface
• Analytical skills
• Conflict management
• Administration skills
• Driver’s license Code 8 and advanced 4X4 driving skills 

Key Responsibilities

• Stakeholder/Customer Relation Management 
• Liaise with Internal Customers 
• Customer interface/Safety/Environment Awareness

Minimum Requirements

Qualification(s): 

• National Diploma Marketing/Finance/Commerce/Engineering/Social Science/Business Mngmt/Customer Service at NQF 6 with 240 Credits                        

Related Minimum Experience:

• 3 Years Lines and Servitudes Inspections
• Dealing with various stakeholders especially in communications and public administration

Apply by: 28 September 2025