Job Openings at andBeyond

KEY OUTPUTS:

• Supervising the responsibilities of assigned team members during the absence of the consultant due to sickness, annual leave, or educational purposes. This entails assuming full management of the consultant's workload, including handling re-quotes, ongoing proposals, operations management and any other related tasks
• Assisting and developing agent and hosted educational bookings; working closely with the Sales team to ensure these trips are seamless
• Involvement in implementation of systems and procedures and assisting with testing of systems
• Stepping in to chase provisional bookings for all the relevant team
• During the quiet periods, following up on any dead leads
• Assisting in loading of bookings for consultants during peak booking period
• Assisting with Small Group Journeys
• Assisting with the procurement of new suppliers and products to enrich the offerings and creativity of the Groups department
• May be required to occasionally travel with groups, to assist with operations  

KNOWLEDGE REQUIRED: 

• In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations
• Good understanding of terms and conditions, markets in which andBeyond operates in, product knowledge, third party and andBeyond Product destinations 
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
• A passion for delivering service excellence
• A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance preferable 
• Basic knowledge of crisis management protocols and procedures, including emergency response and risk mitigation strategies.

 SKILLS REQUIRED:

• Meticulous attention to details to ensure accuracy and precision in all aspects of work, from itinerary planning to documentation and communication with clients and stakeholders.
• Strong organizational skills to manage multiple tasks, deadlines, and priorities efficiently, ensuring smooth operations and timely delivery of services.
• Eagerness to take initiative, anticipate challenges, and actively seek solutions to potential issues before they escalate.
• Strong analytical skills combined with a creative mindset to effectively identify, analyse, and resolve complex problems that may arise during relief assignments.
• Willingness to collaborate and coordinate with team members, partners, and stakeholders to achieve common goals, fostering a positive and supportive work environment.
• An in-depth knowledge of Tourplan, Wetu and all Microsoft systems such as Word, Excel, PowerPoint and Outlook advantageous

PERSONAL CHARACTERISTICS:

• Good interpersonal skills
• Commitment to providing exceptional customer service, understanding guests needs, and delivering tailored solutions to exceed expectations
• Ability to thrive in dynamic and unpredictable environments, adjusting quickly to changing circumstances and unforeseen challenges
• Ability to work independently and make decisions confidently, especially in high-pressure situations
• Takes initiative to address issues before they escalate and seeks opportunities for improvement
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others
• Be driven by motivation and not targets
• Must be administration driven

PREVIOUS WORK EXPERIENCE REQUIRED:

• Minimum of 3 – 5 years previous inbound tour consulting experience required.

Closing date
19 Jan 2026 

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KEY OUTPUTS:

• Creative and out of the box planning and designing of Leisure Group itineraries (incentive specific experience advantageous)
• A good understanding of specific requirements for Groups itineraries including general groups policies
• Managing the reservations process including qualifying the requirements of the group to ensure can meet their budget
• Ensuring lead times for responses are met according to standard operating practices
• Handling of bookings from quote to finalising, including invoicing and travel documents
• Proactive selling of products and services ensuring the best possible itinerary for the guests
• Constant, consistent  interaction and clear communication with colleagues, agents, guests and suppliers
• Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife
• May from time to time be required to travel with a  group or undertake site inspections with agents/guests

KNOWLEDGE REQUIRED:

• Good understanding of delivering excellent service to agents/guests
• An in-depth knowledge of Tourplan or a similar booking system
• An in-depth geographical, logistical and product knowledge of South Africa, Botswana, Tanzania and Kenya required
• Additional experience in Namibia, Kenya, Uganda, Rwanda, Zimbabwe, Zambia and Mozambique advantageous
• A willingness and aptitude to learn

SKILLS REQUIRED:

• Communication skills and an excellent command of the English language (spoken and written)
• Time & desk management including working in an orderly focused manner
• The ability to work under pressure and show initiative
• Understanding of travel industry and preferably Tour Operating specifically
• Attention to detail
• Excellent negotiation skills
• Elaborating in writing explanations or descriptions
• Exceptionally customer focused 
• Must be computer literate and have an in-depth knowledge of Word and Excel
• Calm and professional manner of servicing agents/guests
• An independent, curious and “can do it” nature

EXPERIENCE REQUIRED:

• Must have at least 3 years Touring groups specific experience

Closing date
19 Jan 2026 

go to method of application »

KEY OUTPUTS:

• Overseeing relevant teammates desks; while consultant is on leave (be it sick or annual) or on educational – they will be required to step in and handle the consultant’s desk in full, managing requotes and any ongoing proposals.
• Assisting with brochure quotes
• Assist and develop agent educational bookings // hosted educational bookings; and work closely with Sales to ensure these trips are seamless.
• Involved in implementation of systems and procedures – assist with testing of systems.
• Stepping in to chase provisional bookings for all the relevant team.
• During the quiet periods, following up on any dead leads.
• Assist in loading of bookings for consultants during peak booking period.
• Creative planning and designing of itineraries
• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
• Emergency duty will be on a rotational basis as per the Retail Emergency BOP
• Working hours early and late shift on a weekly rotational basis
• Calm and professional manner of servicing agents and guests
• An independent, curious and “can do it” nature
• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

• A passion for delivering service excellence.
• An in-depth knowledge of Tourplan and all Microsoft systems advantageous.
• A good knowledge of South Africa, Southern and East Africa preferable.
• A willingness and aptitude to always assist and learn.

SKILLS REQUIRED:

• Good understanding of terms and conditions, product knowledge, third party and andBeyond Product destinations
• Understanding of travel industry channels

Excellent computer skills including:

• Tourplan advantageous
• MS Office applications such as Word, Excel, PowerPoint and Outlook
• WETU
• Understanding and knowledge of the different markets in which andBeyond operates in
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
• Sales process and methodologies
• Problem-solving skills
• Teamwork!

PERSONAL CHARACTERISTICS:

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job.
• Willingness/ability to share information and teach and inspire others.
• Be driven by motivation and not targets.
• Must be administration driven.

PREVIOUS WORK EXPERIENCE REQUIRED:

• Minimum of 3 – 5 years previous inbound tour consulting experience required.

Closing date
19 Jan 2026 

go to method of application »

OUTPUTS

• Prepare welcome and departure notes for guests
• Check guests in during the day and manage dietaries, children, or any other special requests
• Implement and follow the BOPs
• Host guests during the day - meet them back from drive and assist with any request they have
• Ensure that all products that come into contact with the guest are consistently of the correct standard
• Check set ups for breakfast, lunch and dinner
• Make sure the main area is always tidy and styled to the BOPs
• Host guests at mealtimes and check smooth running of service from the kitchen and waiters
• Work closely with waiters and HODs to maintain a high service standard
• Assist in any other departments as and when required
• Host children’s activities at the lodge
• Provide superior service and quality to guests
• Must enjoy working with children and be creative when planning fun children’s activities

SKILLS REQUIRED

• Communication skills - with guests and fellow staff members
• Standard of your work must exceed the standard of the lodge
• Good organisational ability
• Lateral thinking ability
• Initiative
• Must adhere to World Class Hospitality and Service Standards
• Professional, courteous, hospitable to guests
• Must be able to cope under pressure to meet guests needs
• Must be able to lead people and correct things when needed
• Honest, have good integrity, proactive and driven person who has career ambitions

KNOWLEDGE REQUIRED:

• Hospitality
• Environment
• The surrounding communities
• The country
• Company Knowledge (&BEYOND as well as Wild Impact)
• Valid unendorsed SA driver’s license essential.

PREVIOUS WORK EXPERIENCE REQUIRED:

• Experience in the service industry especially in dealing with guests and staff
• Previous camp manger/ safari host experience an advantage
• Previous experience in working with kids an advantage

Closing date
19 Jan 2026

go to method of application »

OUTPUTS:

• Ensure the highest health and hygiene standards are set and adhered to
• Sound knowledge of correct usage of cleaning chemicals, ensuring adequate cleaning materials available at all times
• Abide by the menu set according to Food Styling Guide and approved by &Beyond Food Fundi
• Work with the &Beyond training chef when visits are conducted and be feedback fit
• Work with Executive Chef to ensure effective implementation of Chef Academy training program
• Up to date with What’s Hot & What’s Not for & Beyond Food
• Through the Tummy of the Guest Bops
• Quality and quantity control of all food items leaving the kitchen including those of snacks to game drives and Adventures.
• Bush banqueting, drink stops picnics etc. to have checklists etc.
• Proactive maintenance of the food preparation environments
• Good stock controls and stock rotation
• Good interaction with Guests, Food Fundis and other & Beyond Chefs: Invite feedback, exchange ideas; suggestion-friendly; share experience
• Good discipline and fair treatment: Be a Role Model
• Good Teamwork to be promoted
• Have Fun and be Flexible
• Always be approachable
• Be aware of & make your fellow chefs aware of special dietary needs for Guests.
• When special dietary Guests arrive at the lodge ensure that either yourself or another chef meets the Guest before their first meal to establish their requirements.
• Ensure you have “911” Emergency food stored in your freezer to be used in a crisis.
• Reports any issues/problems to management
• Strict food costs and awareness of budgets.
• Left-over management: left-overs to be discussed and processed every day
• Assist with food orders
• Ensure all fridges and refrigerators and storerooms are kept clean and locked and key control is practised
• Good discipline and fair treatment: Chef to be a Role Model
• Always be approachable, innovative and able to work unsupervised
• Oversee and lead the Pastry Section

SKILLS REQUIRED:

• Communication skills - with guests and fellow staff members
• Standard of your work must exceed the standard of the lodge
• Good organisational ability
• Lateral thinking ability
• Handles pressure in a professional manner
• HACCP Knowledge
• Knowledge and experience with PANstrat would be advantageous
• Must adhere to World Class Hospitality and Service Standard
• Honest, have good integrity, proactive and driven person who has career ambitions
• Ability to mentor and train staff
• Strong pastry skills with experience in creating high-quality desserts

KNOWLEDGE REQUIRED:

• Hospitality
• Environment
• The surrounding communities
• The country
• Company Knowledge (&BEYOND as well as Africa Foundation)
• Valid unendorsed SA driver’s license essential.

PREVIOUS WORK EXPERIENCE REQUIRED:

• Experience in the service industry especially in dealing with guests and staff
• All-rounder, knowledge of pastry and hot section
• At least 3+ years relevant experience
• Passion for creating fabulous food
• Passion for kitchen management – including all kitchen administration, general hygiene and people management

Closing date
19 Jan 2026