EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience...
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This is a full-time on-site role for an AVP IT Service Delivery at EXL in City of Cape Town. The AVP IT Service Delivery will be responsible for overseeing IT operations, service management, and IT management tasks on a daily basis.
Qualifications
Clear credit and criminal record
15+ years in an IT role with at least 6 years in IT Service Delivery
Experience within a BPO/Contact Centre is essential
Analytical Skills, IT Operations, and IT Service Management
Experience in Information Technology and IT Management
Experience in a client-centric role within a Contact Centre environment.
Strong problem-solving and decision-making abilities
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