Associate Field Tech Specialist at Medtronic

• The role is opened to continue our daily milestone in serving our patients & partners and give them the highest level of support & partnership which is aligned with our daily mission to alleviate pain, restore health, and extend life.

For this role, you will be expected to be in Gauteng, South Africa.
A Day in the Life

• Lead and execute installations and commissioning of new equipment.
• Perform preventive maintenance as per service manual checklist. Perform appropriate testing to confirm system functionality according to the manufacturer's specifications.
• Attend breakdown calls and perform repairs and troubleshooting independently.
• Provide testing and validation support and data to the Global Service organization.
• Assist in technical support for users of Robotic systems. Including phone and remote support for users and technical staff.
• Collaborate with other field service engineers to troubleshoot difficult service activities.
• Travel to sites to work as a member of the local team to provide efficient repair/installation support.

Must Haves

• Bachelor's degree is required – minimum of 1-2 years of relevant experience or advanced degree with a minimum of 1-2 years of relevant experience. Good knowledge of troubleshooting methods/skills and capital equipment control.
• Systems are primarily used in the operating room, so healthcare / surgical setting experience is required.
• Team player with strong interpersonal skills.
• Available to travel (around 75% of the time) domestically and internationally and work outside of core office hours.
• Strong analytical and problem-solving skills that are balanced with speed and effectiveness.
• Effective verbal and written English communication skills
• Driver’s license
• Excellent in managing stressful situations including commercial/sales discussion

Nice to Haves

• In-depth experience with medical devices (working in the hospital setting and knowing the organization of the different departments: procurement, theatre, service engineers etc.).
• Effective presentation and negotiation skills.
• Experienced Microsoft Office user
• Relevant experience in diagnosing, repairing, and maintaining electronic and electro-mechanical equipment in a field service role where you have been facing customers in their premises.