Associate Technical Writer at Impact

Your Role at Impact

• As an Associate Technical Writer you will play a key role in developing content and programs to drive product and feature adoption and user self-service while helping internal teams understand how customers use our products to successfully drive revenue and improve their marketing ROI. Your audience includes internal support teams and self-service customers, including brands, publishers, creators, affiliate managers, agencies, and tech implementation users.

What You’ll Do

• Work with product managers, developers, support teams, and SMEs to gain an in-depth  understanding of the technical and business aspects of our products and the use cases for their features.
• Author and develop high-quality product content.
• Manage the process of creating, collecting, editing, and curating knowledge across various teams and locations.
• Analyze support ticket drivers, adoption data, product road maps, and presumed impact in order to prioritize projects, facilitate issue resolution and improve customer satisfaction. • Improve the readability, relatability, and digestibility of content by eschewing robotic tech  language in favor of friendly explanations that rely on stories, metaphors, use cases and  examples, conceptual explanations, and clear, practical how-to steps.
• Collaborate with customer-facing teams to create mechanisms that increase the use of the help center and minimize the need for human response.
• Transform content into engaging, interactive, and effective tools for self-service.

What You Have

• 1+ years of product marketing, technical writing, journalism, content writing, instructional design, or training, ideally for SaaS platforms.
• Excellent writing skills with the ability to self-edit and review the writing of others.
• Bachelor's degree with English Major (advantageous)
• Strong technical aptitude. Advantageous: The ability to interpret and understand XML/HTML/CSS code and APIs.
• Ability to do research and quickly understand concepts. You can interview Subject Matter Experts to get answers needed for documentation.
• Perform work under minimal supervision.
• Ability to follow processes and a style guide.
• Experience within a tech organization is ideal.