Attorney Liaison Manager at FNB South Africa

Job Description

• Dear Future, Attorney Liaison Manager
• The role requires you to collect and analyse risk information to provide recommendations on proactive management decisions to prevent risk occurrences

Are you someone who can do the following:

• Strong analytical skills (Data Analytics) and reporting
• Deliver against operational and cost targets 
• Build relationships that allow for managing expectations; the sharing of knowledge and diverse insights; and the creation of buy-in 
• Engage in cross-functional relationships to obtain and to provide work support
• Ensure full understanding of customer needs to deliver a quality service
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
• Ensure resolution of customer queries and complaints timeously and have ownership of issues
• Analyse customer feedback to help improve customer service
• Propose ideas to improve customer service
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business 
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Develop an understanding of risks and risk management approaches
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Educate others and make suggestions for improvements
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Assess own performance against competencies and skills required delivery
• Identify development needs and select effective solutions to address own development needs
• Prepare a personal development plan with management to implement and review as required
• Monitor own progress against development plan and measure impact of results

You will be an ideal candidate if you:

• Minimum qualification:  Diploma or Degree
• 5 to 8 years working experience in similar role.
• Understanding of the conveyancing process
• Understanding of FICA
• Training experience in the same field is advantageous
• Ability to manage internal and external stakeholders

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment