Trending Jobs at FNB South Africa

Job Description

• To create, maintain and refine automated testing within the quality assurance processes across the Core Banking Applications whilst working with technical leads to enable efficient product delivery and effective use of open-source tools wherever possible.

Hello future Software Developer In Test,

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
• As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Improve the lives of the customers through simple, effective solutions that meet their needs then apply today if your skills are a match.

Responsibilities:

• Automated Testing: Develop and maintain automated test scripts to validate software functionality.
• Code Review: Write and review code to ensure it meets quality standards.
• Test Frameworks: Design and implement test frameworks to streamline the testing process.
• Bug Identification: Identify, document, and troubleshoot issues in the software.
• Collaboration: Work closely with developers, product managers, and other stakeholders to understand requirements and ensure comprehensive test coverage.
• Reporting: Compile and report test results, providing insights and recommendations for improvements.

Skills Required:

• Programming Languages: Proficiency in languages like JAVA, Springboot, Python, or C++.

Test Analysis Training

• Database Management: SQL basics
• Testing Tools: Familiarity with tools like Selenium, JUnit, or TestNG.
• Problem-Solving: Strong analytical skills to identify and resolve issues.
• Front-end Application Navigation
• API Testing (using tools like Postman and SOAPUI)
• API Documentation (including Swagger docs)
• Monitoring Tools (Plunk, Grafana)
• CI/CD Pipelines (Jenkins/Bamboo)
• Micro Focus ALM Octane usage
• Git and Bitbucket knowledge
• IntelliJ (IDE) Usage
• Understanding of Script Datasheets
• Data Driven Framework
• Knowledge of OCEP Services
• Data Preparation and understanding
• Agile Methodology

Qualifications:

• Education: A bachelor’s degree in computer science, software engineering, or a related field.
• Experience: Relevant experience in software development and testing, often ranging from 1-5 years depending on the role’s seniority.
• Certifications: Certifications like ISTQB or CSTE can be beneficial.

The ideal candidate must have experience in: 

Script/Tests Analysis:

• Proficiently analyse both new and existing Automation scripts.
• Identify areas for improvement or maintenance in existing scripts.
• Create test cases based on Business Requirement Specifications.

Automation Scripting:

• Quickly adapt to prescribed standards and usage of our internal Framework.
• Familiarize yourself with all defined interaction points in the framework, namely (Legacy Application, REST, API, Selenium, SOAP, IMS, OCEP).
• Design robust, scalable, and maintainable automation scripts covering various aspects of the System Under Test.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy scripts.

Stakeholder Communication:

• Collaborate effectively with stakeholders (QA, Infrastructure, Architecture, Developers, Business).
• Understand the SUT from a business perspective.
• Maintain open communication with product owners and business analysts to gather relevant information on requirements.

Performance Testing:

• Create and maintain component-level performance tests using JMeter.
• Work closely with the Performance Engineer to ensure proper processes are followed during test creation and execution.
• Collaborate with the Performance Engineer to create reports, suggest improvements, and highlight bottlenecks.

Issue Resolution and Analysis:

• Proactively collaborate with business, stakeholders, and developers to ensure quicker turnaround time for fixes.
• Participate in root cause analysis and troubleshooting.
• Provide detailed information to facilitate timely issue resolution.

Leadership Responsibilities:

• Demonstrate leadership qualities.
• Solve problems effectively.
• Communicate efficiently.
• Work closely with the assigned Technical Team Lead.
• Ensure the quality and stability of testing processes.

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Job Description

• To drive the growth of the business in partnership with Private Advisors, by delivering on strategy, project manage various business development activities and initiatives, and ensure delivery of the portfolio’s key objectives. Critical outputs of the role is to identify leads, support campaigns and build relationships within assigned regions.

Hello Future Business Development Manager,

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in Invest & Insure, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• Role will be based in Kwazulu-Natal

Are You Someone Who Can

• Provide first line support on escalations that are outside of turnaround time
• Manage all segment leadership requests
• Report on all Challenges within regions and manage expectations
• Manage the full process related engagement from submission of quote to completion
• Proactively support lead usage, assisting with seeking opportunities through adviser tools
• Drive campaign management in region on all newly launched campaigns, launch, track and keep momentum going

You Will Be An Ideal Candidate if you Can

• Track and contribute to the attainment of the monthly budget, reporting on progress, as well as deriving strategies on how to close gaps in achieving targets
• Analyse and develop implementation plan against the forecasted financial budget
• Develop tactical budget for area of responsibility that minimize expenditure and manage costs
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Contribute to sustaining a competitive edge through upskilling and coaching frontline advisors on how to effectively upsell clients
• Develop and implement practices which build service delivery excellence and implements efficiency models

Qualifications: 

• NQF Level 7 Qualification
• Postgrad in Financial Planning would be an advantage.
• Ideally Broker Consultant experience with one of the major insurers. (Supporting role to financial planners) 
• 2 years + Experience in Financial Planning.

You Will Have Access To

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We Can Be a Match If You

• Model and coach behaviors that build rewarding relationships, encourage innovations and allow others to provide exceptional customer service
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
• Participate in relevant management forums where required and cascades relevant information through team
• Identify opportunities across the business by grouping similar projects to enable the re-use of similar enterprise capabilities to improve efficiencies and manage duplication
   

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor

• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• A completed financial related qualification (NQF5 or higher)
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

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Job Description

• Responsible for receiving, storing and issuing of goods for a store room

Hello, Future Storeman

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements.
• Responsible for receiving, storing and issuing of goods for a storeroom.
• Manage own development to increase own competencies.

You will be an ideal candidate if you have: 

• Matric
• Storeman experience

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

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Job Description

• To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice
• Contribute to cost efficiencies through responsible utilisation of work related resources
• Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
• Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
• Contribute to teamwork and inclusivity within own team
• Identify and utilise opportunities to assess and improve own performance
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Optimise work through the application of learning experiences
• Build and maintain stakeholder relationships
• Deliver customer service through adherence to quality service standards

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Job Description

• To provide efficient and effective administration support to ensure the smooth running of a functional area
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Provide efficient and effective administration support to ensure accuracy in the functional area.
• Comply with governance in terms of legislative and audit requirements.
• Provide timeous and accurate Management Information.
• Manage own development to increase own competencies.

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Job Description

• To build, optimise and implement innovative quantitative analytical methodologies, procedures, and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, under guidance against predicted results and deliver according to set processes and procedures.
• To build, optimise and implement innovative quantitative analytical solutions. Use models to interpret data and provide analytical support to stakeholders.  Identify opportunities through data driven insights and solve business problems through data initiatives. Implement business strategy and deliver according to set processes and procedures.

Job Description

• Participate in production of analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
• Analyse information requirements, availability and quality of data to feed into management for resolution.
• Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
• Participate in relevant project related to the business's overall analytical needs and opportunities.
• Participate as SME for analytics applying own understanding of the operations of the business product or service.
• Translate business requirements into tangible models utilising own understanding of the business value of projects, models and processes.
• Develop and apply analytical models and methods to build, test and implement analytical solutions that address business problem, opportunities and improve business outcomes i.e. reduced risk and costs, increased profitability, optimised efficiency and to facilitate strategic decision-making.
• Document and audit relevant processes.
• Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
• Measure performance against predicted results and deliver according to set processes and procedures.
• Test outputs and accuracy of models to ensure relevance.
• Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things Be flexible and adapt to changing circumstances.
• Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
• Participate in the innovation process in the business and contribute toward new innovations against objectives.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Adhere to model building policies, standards, frameworks, and governance process.
• Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification Implement and adhere to Privacy business requirements, legislation and policy.
• Follow set delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
• Grow own understanding of relevant information management processes and methods.
• Grow own understanding of business value of projects, models and processes.
• Identify and escalate potential risks which may lead to increased costs.
• Adhere to standards and procedures to reduce costs Identify process improvements to save costs.
• Establish relationships with relevant individuals and departments to deliver on work expectations Adhere to relevant service level agreements to build trust in the relationship.
• Interact positively with groups or teams inside and outside of own area Contribute and participate to establish a learning and growth culture where information is actively shared.
• Address customer needs in order to meet or exceed customer expectations.
• Build and maintain stakeholder relationships.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Demonstrate teamwork as a valued team player.

Qualifications and Skills

• Degree in Maths, Stats or Computer science
• Skills: coding languages, SQL SAS PowerBI

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Job Description

• Dear Future, Attorney Liaison Manager
• The role requires you to collect and analyse risk information to provide recommendations on proactive management decisions to prevent risk occurrences

Are you someone who can do the following:

• Strong analytical skills (Data Analytics) and reporting
• Deliver against operational and cost targets 
• Build relationships that allow for managing expectations; the sharing of knowledge and diverse insights; and the creation of buy-in 
• Engage in cross-functional relationships to obtain and to provide work support
• Ensure full understanding of customer needs to deliver a quality service
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
• Ensure resolution of customer queries and complaints timeously and have ownership of issues
• Analyse customer feedback to help improve customer service
• Propose ideas to improve customer service
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business 
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Develop an understanding of risks and risk management approaches
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Educate others and make suggestions for improvements
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Assess own performance against competencies and skills required delivery
• Identify development needs and select effective solutions to address own development needs
• Prepare a personal development plan with management to implement and review as required
• Monitor own progress against development plan and measure impact of results

You will be an ideal candidate if you:

• Minimum qualification:  Diploma or Degree
• 5 to 8 years working experience in similar role.
• Understanding of the conveyancing process
• Understanding of FICA
• Training experience in the same field is advantageous
• Ability to manage internal and external stakeholders

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment

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Job Description
Hello Future, Marketing Consulting Lead 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• Overview of the role and requirements:
• To provide strategic consulting services to Marketing or Capability Heads across multiple-franchise or segment by assessing business requirements, recommending approaches, proposing marketing solutions, advising and providing recommendations in the development of programmes in line with the business or marketing objectives through business cases development
• A consulting background would be beneficial
• The successful candidate must have a good understanding of the financial services landscape
• Stong stakeholder engagement experience with Exco members
• The sucessful candidate will get in involved in business cases and financial modelling
• A strong project management background – agile methodology  

Key Responsibilities:

• Support Marketing Operational Transformation: Collaborate with the Head of Marketing Operations and Consulting to decompose the target operating model into detailed, actionable components. Ensure these components are scalable and align with the organisation's objectives, facilitating seamless implementation across various departments.
• Assist in Agile Marketing Framework Design: Contribute to the development and implementation of agile marketing frameworks. Leverage expertise in agile marketing methodologies to enhance the adaptability and responsiveness of marketing operations, ensuring timely delivery of marketing initiatives.
• Facilitate Marketing Technology Integration: Provide insights into evaluating and integrating marketing technologies (MarTech). Support the selection and implementation of tools that enhance operational efficiency and effectiveness, ensuring alignment with the organisation's strategic goals.
• Contribute to In-Housing and Cost Modelling: Assist in developing sourcing (in-housing vs outsource) models for marketing functions, aiming to optimise resource allocation and reduce reliance on external competencies. Collaborate on cost models and financial budget modelling to ensure initiatives are financially viable and align with organisational objectives
• Develop Business Cases and Financial Impact Analyses: Work alongside leadership to develop comprehensive business cases for marketing initiatives, focusing on their impact on profit and loss statements. Provide analytical support to ensure initiatives are financially sound and contribute positively to the company's financial health.
• Collaborate on Scaling Implementations: Partner with cross-functional teams to ensure agile marketing transformation strategies and frameworks are effectively scaled across departments and regions. Identify potential challenges and develop solutions to facilitate seamless implementation, maintaining consistency and quality.
• Align with Global Enablement Strategy: Ensure that marketing operations are in sync with the Enablement ExCo’s global services strategy. Support in addressing agile marketing operations at scale across multi-client sectors and industries, with associated business and revenue models.

You will be an ideal candidate if you: 

• Minimum Qualification - Relevant B Degree 
• Experience – 5 - 10 years' experience in a similar environment,
• Process design
• Marketing technology

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

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Job Description

• Responsible for the specification, product selection, and design of infrastructure components to implement system architecture and to drive business solutions through innovative Information Technology strategies.

Hello Future System Architect,

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team at FNB ConnectMe, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 
• This role blends data-driven insights, content creation, and strategic marketing with a focus on simplifying complex financial wellness topics for different stakeholders. A person in this role needs to be adept at translating complex ideas into accessible narratives, while also ensuring that the content drives engagement and supports the IAE goals.

Are you someone who can: 

• Explore, develop, and design solutions utilising Kubernetes.
• Enhance operational efficiency and propose solutions to improve cost-effectiveness.
• Collaborate with diverse stakeholders, including end-users, SMEs, project managers, and senior staff, to gather and analyse business requirements.
• Work on Cisco PCCE system design solutions for improved administration and solutions delivery.
• Communicate system requirements to testers, developers, business analysts, and other relevant teams.
• Design and deliver infrastructure components supporting multiple domains within the architecture, combining both current and emerging technologies.
• Ensure compliance with audit, risk, and regulatory requirements, and implement necessary interventions.
• Document technical architecture designs, conduct analysis, and support post-project evaluations and metric collection.
• Provide technical consultancy on application or infrastructure projects, aligning systems with architecture standards and adapting the architecture when needed.
• Drive continuous improvement in service quality, processes, and automation of IT system .
• Define and guide enterprise technology decisions and contribute to governance activities ensuring architecture compliance.
• Support personal development and competency growth.
• Deliver training on current systems and solutions when required.

You will be an ideal candidate if you: 

• Have an IT-related Degree or Diploma.
• Have 5+ years of experience in the IT field.
• Have programming experience or knowledge of programming principles.
• Have 2-3 years of experience in Systems Architecture and Kubernetes.
• Have strong design skills on Linux and Windows systems.
• Have advanced implementation and administration expertise in Kubernetes/Rancher.
• Have a Java development background (advantageous).
• Have experience with automated deployments (advantageous).
• Have solid understanding of infrastructure, data, and application systems.
• Have TOGAF and/or Zachman certification (advantageous but not required).
• Have knowledge of Test-Driven Development.
• Are familiar with Agile methodologies.
• Have experience with OpenShift.

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

go to method of application »

Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor

• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• A completed financial related qualification (NQF5 or higher)
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

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Job Description

• To plan, design and build an Information Technology (IT) infrastructure architecture usually at an enterprise level to meet business requirements

Responsibilities 

• Install, configure, and upgrade PostgreSQL databases. 
• Monitor database performance and ensure high levels of data availability. 
• Implement data backup and recovery strategies. 
• Optimize and tune the database for performance. 
• Ensure database security and data integrity. 
• Write and maintain scripts for database maintenance and monitoring. 
• Collaborate with developers on database design and architecture. 
• Manage database access and permissions. 

Qualifications 

• Minimum of 5 years of experience with PostgreSQL database administration. 
• Strong understanding of database architecture and data modeling. 
• Experience with database backup, restore, and recovery processes. 
• Knowledge of database security and data protection. 
• Strong problem-solving and analytical skills. 

Skills 

• PostgreSQL 
• SQL 
• Performance Tuning 
• Backup and Recovery 
• Database Security 
• Linux/Unix 
• Monitoring Tools
• AWS RDS essential
• AWS Cloud services beneficial 

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

go to method of application »

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

go to method of application »

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

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Job Description

• To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Act responsibly with work related resources in order to contribute to cost containment.
• Achieve expected financial targets and uphold associated service levels.
• Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Contribute to innovation by finding faster and more accurate ways of working.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships across the FRG.

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Job Description

• Hello Future, Direct Marketing Specialist
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• The Direct Marketing Specialist oversees the planning, execution, and optimization of direct marketing campaigns. They create targeted strategies to engage customers through channels such as email, direct mail, and digital platforms.
• Effective marketing relies on understanding our audience. The specialist analyses customer data, segments the audience, and tailors messaging to specific demographics, behaviors, and preferences.
• Crafting compelling content is vital. The specialist collaborates with creative teams, ensuring that campaign materials align with brand guidelines and resonate with our audience.
• Managing campaign budgets efficiently is crucial. The specialist tracks expenses, allocates resources wisely, and ensures cost-effective execution.
• Regularly evaluating campaign results is essential. The specialist analyses metrics, identifies trends, and recommends adjustments to improve performance.
• The specialist collaborates with other marketing teams (e.g., product marketing, digital marketing) to align messaging and create cohesive customer experiences.
• The specialist focuses on both retaining existing customers and acquiring new ones. They design loyalty programs, referral initiatives, and personalized communications.
• In an era of heightened data privacy concerns, the specialist ensures compliance with regulations (e.g., POPIA, ECTA, CPA etc.) and protects customer information.
• Coordinating with external agencies and vendors is part of the role. The specialist selects partners, negotiates contracts, and monitors their performance.
• The marketing landscape evolves rapidly. The specialist stays informed about industry trends, adopts new tools, and adapts strategies accordingly.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant B Degree
• Experience - 3 to 5 years' experience in a similar environment,
• Strong Knowledge of Campaign Management
• Audience Segmentation
• Creative Development
• Budget Management
• Performance Analysis
• Cross-Channel Coordination
• Vendor Management
• Strong Innovation and Adaptation experience

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We can be a match if you are:

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

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Job Description
Hello Future IT Risk Specialist II

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• To provide specialist advice, guidance and support to the business and technology community to ensure appropriate development and implementation of an IT risk management programme in accordance with governance and IT risk requirements.
• To oversee the implementation and monitoring of a risk management framework including policies, standards and security architecture to ensure sound IT management practices.

Are you someone who can:

• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders.
• Maintain up to date knowledge of local and global trends.
• Provide thought leadership and expertise.
• Identify sources of the risk, areas of impact, events and their causes and potential consequences that might create, enhance, prevent, degrade, accelerate, or delay the achievement of IT objectives.
• Determine the level of risk, which is defined as the combination of the consequences and likelihood of the inherent risk.
• Conduct impact analysis to ensure resources are adequately protected with proper control measures within acceptable levels of residual risk.
• Assist IT with creating action plans to mitigate potential risks within the IT environment and comply with governance in terms of legislative, audit and business policy requirements.
• Follow up on deficiencies identified in monitoring reviews, self-assessments, automated assessments, and internal and external audits to ensure that appropriate remediation measures have been taken.
• Contribute to IT Risk reports, and review and assess quality and accuracy of IT reports.
• Monitor and analyse IT Risk performance and generate reports Identify areas needing improvement and develop recommendations Partner with business and IT about monitoring and reviewing risk performance.
• Monitor and analyse IT Risk performance and generate reports.
• Identify areas needing improvement and develop recommendations.
• Partner with business and IT with regard to monitoring and reviewing risk performance.
• Provide advice and support to business about tools and methodologies to mitigate IT risks and issues, and to improve identified control weaknesses.
• Consult with business and technical staff on potential operational impacts of proposed changes to the IT environment.
• Inform stakeholders about IT risk issues and activities affecting the assigned area or project Report to management concerning residual risk.
• Attend relevant BU committees e.g., BU Exco, Project Steering committees, New Product Approval, CAB etc.
• Monitor the BU's development of DR/BCM test plans, testing, and documentation for each application Review selected change requests to ensure they are appropriately incorporated into the larger business plan.
• Assist in the identification of root causes (including identification of control failures) of IT-related incident recommend appropriate mitigation of root cause.
• Maintain an up-to-date understanding of industry best practices. Test adequacy of existing controls and recommend actions for improvement.
• Monitor the Business Unit's compliance with Group security policies and standards with guidance from their respective ISO and IT Risk Manager Oversee hygiene reporting and action plans to remediate noncompliance Assess and monitor the risk posture against tolerance., as it relates to information and cyber security.
• Provide risk posture on area / system being audited, including known issues and action plans. Assist Business/IT with creating action plans to mitigate the risks from the audit findings.
• Assess the adequacy of action plans defined by business. Determine revised dates for overdue where necessary and ensure formal revision process is followed.
• Undertake periodic reviews of the contracts/arrangements to ensure these comply with the Group Sourcing and Vendor Management policy.
• "Provide IT Risk briefings to advise on critical issues that may affect the business. Conduct knowledge transfer training sessions to both internal and external stakeholders regarding risk programmes."
• Monitor accuracy of the IT Asset Register and CMDB (Configuration Management Database).
• Monitor the IT process for updating IT Asset Register and CMDB.
• Provide recommendations for the IT Continuity and Risk Frameworks/Guidelines based on findings from analyses of usage and practices in IT.
• Provide advice and support to the BU to ensure that IT Risk is fully functional and in accordance with frameworks and Risk requirements.
• Manage the conceptualisation, planning, and delivery of IT Risk Management projects as assigned.
• Collaborate with IT Operational/Risk teams to ensure delivery of projects.
• Provide status updates to relevant stakeholders.
• Serve in an advisory role in application development and infrastructure projects to assess risks.
• Recommend and ensure implementation of required changes to IT risk and security policies and procedures· Benchmark current IT practices against leading practices and existing frameworks.
• Annually review and report any gaps in IT policies, procedures, standards both current and new recommend required changes to IT policies, procedures, standards.

You will be an ideal candidate if you: 

• Minimum Qualification: Bachelor's degree in Computer Science, Information Systems or other related field, or equivalent work experience.
• Experience and skills: 3/5 years 
• Machine learning
• IT Audit, Risk, Security and Information Systems Certification added advantage
• CISA
• CRISC
• CISM
• NIST
• COBIT  
• ITIL     

You will have access to: 

• Opportunities to network and collaborate.
• Challenging work environment.
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor

• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• A completed financial related qualification (NQF5 or higher)
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

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Job Description

• The Project Manager is responsible for directing and coordinating projects by applying governance structures, methodologies, reporting dashboards and relevant project management applications to ensure that project objectives are met.
• This role manages resources throughout the different project lifecycle stages 
• Manages project prioritisation on departmental and divisional level

Hello, Future Project Manager 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Manage the project resources (including people, procurement, systems, time and budget) from the initiation of an identified project to the end of the defined project lifecycle or process in order to deliver on project goals and objectives
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
• Maintain and build relationships for purposes of expectation management and project reporting
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Lead indirect teams by providing a meaningful context, setting performance standards and educating on process
• Manage the quality of delivery in line with predefined quality standards, procedures, SLA’s and project plans to ensure customer goal achievement

You will be an ideal candidate if you have: 

• Minimum Qualification - Completed relevant undergrad degree/diploma
• Preferred Qualification - Project management accreditation or certification
• CAPM, PRINCE 2
• Experience - 2 to 3 years relevant experience in a project environment

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

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Job Description
Hello System Engineering Technical Specialist  

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.  
• As part of our team in as a System Engineering Technical Specialist where you will manage the design and implementation of appropriate and sustainable solutions and ensure effective collaboration and integration across product houses, business units and segments where you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. 
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change!!!
• Drive business profitability in the context of cost management through Information technology solutions 
• Increase operational efficiency and suggest solutions to enhance cost effectiveness 
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective 
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements 
• Provide secondly level standby and complex problem resolution by interfacing with vendor support to resolve complex application and system configurations 
• Work with management to develop database strategies to support company need in effective database performance. 
• Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions.  Ensure compliance with audit requirements 
• Explore ways to constantly improve quality of existing services, processes and systems in order to be more efficient 
• Advise management on effective applications with regards to Maintenance, Support, Man machine interfaces and Data management. 
• Manage system enhancements by implementations and changes after testing. Draft system definition documentation to ensure effective implementation 
• Define host software products and ensure availability of Host Software 
• Explore ways to constantly improve quality of existing services, processes and systems in order to be more efficient 
• Manage own development to increase own competencies 
• In-depth system / application knowledge obtains and sustain to maximise contribution to the role 

You Will Be an Ideal Candidate If You Have 

• 2 years’ experience ATM environment 
• Bachelor's Degree (NQF Level 7) in Engineering, Computer Science, Information Technology, or a related field is usually required 

You will have access to 

• Opportunities to network and collaborate 
• A challenging working environment 
• Opportunities to innovate 

We can be a match if you are / have 

• Analytical 
• Adaptable and curious 
• Thrive in a collaborative environment 
• Conceptual and Big Picture Thinking 
• Strategic Thinking