Auto TEMS Administrator at CHEP

Position Description

Reporting to the TEMS supervisor, the successful applicant will provide a support service for the customer on site. This role is integral as it is the first point of contact for the customer. This role is to assist CHEP in building and maintain solid relationships with the customer base.

Key Accountabilities

• General administration and customer account processing and reconciliations (query resolution process), inclusive of Debit Authorisations, THAAs
• Processing of customer transfer hire notes
• Reconciliation of accounts and controlling of equipment
• Conducting Daily/Weekly/Monthly/Quarterly stock counts
• Conducting Online Visits/Scheduled call and providing feedback to the relevant clients and staff (if applicable)
• Investigation and resolving credit equipment balances
• Investigation and resolving suspended movements
• Investigate and resolve queries from the business & customers
• Chase responses on Health Check queries (if applicable)
• Ordering of stock
• Weekly/Monthly Reporting – Customer & Internal Reporting
• Logging of necessary activities and Service Requests in Siebel
• Logging Collection / Return orders when needed.
• Log necessary escalations to the business via Siebel
• Regular plant sweeps to identify misuse of CHEP equipment
• Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.
• Identification of new conversion opportunities to increase CHEP overall integration into customer supply chain
• Attend management meetings as required
• Compiling and Presenting Key Performance Indicator reporting for customer

Qualifications and Experience

• Matric + Diploma Essential.
• Preferably studying towards a business related degree.
• Drivers Licence

Experience and Skills

• 2 years working experience Automotive supply chain,
• 2 -3 years basic accounts & reconciliation. 
• Knowledge of Portfolio Plus/My CHEP would be an advantage; proficiency in MS Word
• Candidates who are systematic, accurate, with good administration skills and who are service orientated will be the best suited to handle this position. The ability to communicate with people at all levels internally and externally is essential.
• Excel is essential. Knowledge of basic accounting methodology