Blueion provides the best, leading-edge global support services to a variety of international organizations. Their focus is on increasing operational efficiencies so that customers can concentrate on their core business. In the digital economy, where time is money and every byte counts, Blueion specializes in services that streamline technology and reduce di...
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The Automations Team Lead plays a crucial role analysing and implementing effective automations within the business that services the needs of communicating with customers. This includes implementing and reviewing all elements are in working order and looking for ways to improve processes and performance. Reporting to the business intelligence manager, the automations team lead will be responsible for leading a team of implementation specialists in effectively and efficiently executing on the automation’s strategy.
Duties and Responsibilities:
Working closely with the individuals in the team, ensuring effective delivery of their workload
Develop effective and efficient automations for segment journeys.
Working with the team to help define and drive business priorities based on business value
Guide the team to be effective in delivery of their KPAs and the departments goals.
Identify potential process improvements and areas for the team to get involved
Managing the day-to-day team administration (Holidays / Sick etc…)
Working closely with the manager to drive efficiencies, understandings and usage across the
business.
Drive larger team projects with internal and external stakeholders.
Manage existing day to day reporting.
Preparing reports and presentations
Analyse customer behaviour, market trends and demographics.
Conducting research on consumer and market trends, target demographics, and competing
brands.
Working with the marketing team to inform and develop marketing strategies.
Monitoring the efficacy of marketing trends through analytical tools and software.
Skills and Qualifications:
Ideally one year’s management experience, looking after a team.
Ability to build strong relationships with both the existing team and wider stakeholders.
Bachelor’s degree advantageous.
SQL Experience
Strong analytical skills with the ability to collect, organise, analyse and disseminate significant
amounts of information with attention to detail and accuracy.
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