Auxiliary Social Worker: Employee Assistance Programme at Health Solutions Africa

About the Job

Role Purpose

• To ensure that administrative functions within the Employee Assistance Programme Care Center are completed within SLA resulting in cases being managed efficiently.

Requirements

• National Senior Certificate
• Successfully completed social auxiliary work training
• Registration with the South African Council for Social Service Professions (SACSSP) as an Auxiliary Social Worker
• A minimum of two years of experience, after registration with the SACSSP
• Experience of working full-time within a call center would be an advantage
• Sound knowledge of the Microsoft suite

Duties & Responsibilities

• Providing support to the case managers, including but not limited to liaising with various stakeholders and ensuring that clients adhere to follow-up sessions and client check-ins.
• Liaising with affiliates for updates on referred cases.
• Ensure fair distribution of work that comes into the allocation inboxes.
• Keep accurate records for each piece of work done, including appointments, phone calls, referrals, action plans/revisions and any other significant information affecting the tracking of a client’s interaction with the Team.
• To accurately capture and process affiliate invoices within the required timeframes.
• Responding to after hours and weekend crisis calls for assistance when necessary.

Competencies

• Ability to maintain composure under pressure and deliver on deadlines, while remaining client centric at all times
• Agile and flexible around challenges, whilst maintaining good communication with all relevant stakeholders
• Excellent communication skills
• Ability to be resourceful and innovative through collaboration, creativity and drive
• Attention to detail and high levels of accuracy
• A sincere interest in the well being in the well being of people
• A strong sense of responsibility
• Ability to work in a diverse team