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  • Posted: Sep 25, 2020
    Deadline: Not specified
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    Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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    Backup Specialist

    Key Purpose

    • The role entails providing support in the form of backup, restore, configuration requests to existing and new clients. This support will extend to back office teams, systems / application support teams, and end users across the Group. Interaction with product vendors is also required. Key importance is ensuring uptime and timely resolution for mean time to repair (MTTR)

    Areas of responsibility may include but not limited to

    • To ensure that all the Backup software products and infrastructure are maintained, focusing on uptime and serviceability.
    • Backup software scopes also extends to configuration, monitoring & installation of new and existing backup software.
    • Regular Patch management, Commissioning of new backup clients, troubleshooting and resolution of backup failures.
    • Backup hardware configuration, monitoring & installation of backup hardware.
    • Code upgrade and troubleshooting and resolution of hardware issues.
    • Highlighting trends that point towards an underlying problem and working with the Problem Management Team ensuring a root cause is established and remediated.
    • Associated administration duties will be include resolving incident/request assigned to team within the specified SLA, compiling monthly environment and capacity reports, drafting and maintaining of standard operating procedures for the area.
    • Contributing to towards the overall automation drive via API’s and automation tools.

    Personal Attributes And Skills

    • Working with People and Team Player
    • Adhering to Principles and Values
    • Planning & Organising
    • Delivering Results and Meeting Customer Expectations
    • Deciding and Initiating action
    • Presenting and Communicating Information
    • Applying Expertise and Technology
    • Adapting and Responding to Change
    • Coping with Pressure and Overcoming setbacks

    Education And Experience

    • Matric - essential
    • Certification in Backup Suites – Netbackup, Avamar, Networker, Veeam
    • 10 Years IT operations experience with 5 years in a data protection environment
    • Unix or Linux certification – advantageous
    • IT Diploma or Degree – advantageous

    Method of Application

    Interested and qualified? Go to Discovery Limited on careers.discovery.co.za to apply

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