Bar Supervisor - Protea Hotel Fire & Ice! by Marriott Menlyn, Pretoria at Marriott International

Job Purpose:

• To oversee the day-to-day operations of the bar, ensuring exceptional service delivery, staff efficiency, and customer satisfaction while maintaining high standards of hygiene, safety, and inventory control.

Key Responsibilities:

• Supervise and coordinate daily bar operations.
• Lead, train, and motivate bar staff to provide excellent service.
• Maintain high levels of cleanliness and hygiene in accordance with health and safety regulations.
• Ensure all beverages are prepared and served according to standards.
• Manage inventory: monitor stock levels, conduct regular stock takes, and place orders as needed.
• Handle customer complaints or queries professionally and efficiently.
• Assist in the creation of cocktail and beverage menus.
• Enforce responsible alcohol service policies.
• Oversee opening and closing duties, including cash handling and reporting.
• Ensure compliance with licensing laws and company policies.
• Assist with scheduling and shift planning to ensure adequate coverage.

Skills and Competencies:

• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Knowledge of beverages, cocktails, and bar equipment.
• Ability to work under pressure and in a fast-paced environment.
• Strong organizational and multitasking abilities.
• Attention to detail and commitment to cleanliness.
• Basic computer literacy (POS systems, stock management software).

Qualifications & Experience:

• Minimum 2 years of experience in a supervisory role within a bar or hospitality setting.
• Relevant hospitality or bar management training preferred.
• Knowledge of local liquor laws and health regulations.
• First Aid and Responsible Service of Alcohol certifications (if required by local regulations).