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  • Posted: Jul 2, 2025
    Deadline: Not specified
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    Marriott International, Inc. is a leading global lodging company with more than 6,000 properties in 122 countries and territories, reporting revenues of more than $17 billion in fiscal year 2016. Founded by J. Willard and Alice Marriott and guided by family leadership for nearly 90 years, the company is headquartered outside of Washington, D.C. in Bethesda, ...
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    F&B Service Expert (Waiter) - AC Hotel by Marriott Cape Town Waterfront

    POSITION SUMMARY

    • Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
    • No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

    PREFERRED QUALIFICATIONS

    • Education: High school diploma or G.E.D. equivalent.
    • Related Work Experience: Less than 1 year related work experience.
    • Supervisory Experience: No supervisory experience.
    • License or Certification: None

     

    go to method of application »

    Reservations Manager | AC Hotel by Marriott Cape Town Waterfront

    JOB SUMMARY

    • Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

    CANDIDATE PROFILE 

    Education and Experience

    • High school diploma or GED; no work experience required.

    OR

    • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

    CORE WORK ACTIVITIES

    Understanding Markets & Maximizing Revenue

    • Identifies new reservations sales business to achieve personal and property revenue goals.
    • Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
    • Closes the best opportunities for the property based on market conditions and property needs.
    • Monitors same day selling procedures to maximize room revenue and control property occupancy.
    • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

    Conducting Daily Reservations Sales Activities

    • Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
    • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
    • Uses sales resources and administrative/support staff effectively.
    • Assists in monitoring group reservation forecast data.
    • Coordinates with sales and Convention Services to process rooming lists and reservation cards.
    • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
    • Assists with monitoring accuracy of reservation sales orders within tracking systems.
    • Tracks no-show reservations and processes charges as needed.
    • Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
    • Manages wait list and prioritizes order of wait list contacts to be made.
    • Prepares work and maintenance orders.

    Providing Exceptional Customer Service

    • Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
    • Services our customers in order to grow share of the account.
    • Provides excellent customer service consistent with the daily service basics of the brand.
    • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

    Sets a positive example for guest relations.

    • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
    • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
    • Handles guest complaints and disputes following the instant pacification procedures.

    Managing and Conducting Human Resource Activities

    • Monitors reservations sales agents while on phone calls.
    • Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
    • Utilizes all available on the job training tools for employees.
    • Creates monthly labor scheduling for team.

    Additional Responsibilities

    • Utilizes applicable intranet for resources and information.
    • Creates contracts as required.

     

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    Chef de Partie_SA

    POSITION SUMMARY

    • Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food & Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.
    • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    PREFERRED QUALIFICATION

    • Education: Technical, Trade, or Vocational School Degree.
    • Related Work Experience: At least 3 years of related work experience.
    • Supervisory Experience: No supervisory experience.
    • License or Certification: None

    go to method of application »

    F&B Service Expert_SA

    POSITION SUMMARY

    • Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
    • No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

    PREFERRED QUALIFICATIONS

    • Education: High school diploma or G.E.D. equivalent.
    • Related Work Experience: Less than 1 year related work experience.
    • Supervisory Experience: No supervisory experience.
    • License or Certification: None
    •  

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    Guest Relations/Duty Manager-Protea Hotel Kimberley

    JOB SUMMARY 

    • Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.  Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby.  Serves as Guest Relations Manager and handles the tracking of service issues.

    Supporting Property Operations and Guest Relations Needs

    • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
    • Communicates any variations to the established norms to the appropriate department in a timely manner.
    • Sends copy of MOD report to all departments on a daily basis.
    • Strives to improve service performance.
    • Ensures compliance with all policies, standards and procedures.
    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    Supporting Profitability Goals

    • Understands and complies with loss prevention policies and procedures.
    • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
    • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

    Managing the Guest Experience

    • Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.
    • Empowers associates to provide excellent customer service.
    • Provides immediate assistance to guests as requested.
    • Serves as a leader in displaying outstanding hospitality skills.
    • Sets a positive example for guest relations.
    • Responds to and handles guest problems and complaints.
    • Ensures associates understand customer service expectations and parameters.
    • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
    • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
    • Records guest issues in the guest response tracking system.

    Assisting Human Resources Activities

    • Participates as needed in the investigation of associate and guest accidents.
    • Observes service behaviors of associates and providing feedback to individuals.
    • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
    • Celebrates successes and publicly recognizes the contributions of team members.
    • Ensures associates are cross-trained to support successfully daily operations.
    • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
    • Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
    • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
    • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    PREFERRED QUALIFICATIONS

    • Education: High school diploma or G.E.D. equivalent.
    • Related Work Experience: No related work experience.
    • Supervisory Experience: No supervisory experience.
    • License or Certification: None

    go to method of application »

    Guest Experience Expert (Receptionist)

    POSITION SUMMARY

    • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
    • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    CRITICAL TASKS

    Safety and Security

    • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
    • Maintain awareness of undesirable persons on property premises.
    • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
    • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
    • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

    Policies and Procedures

    • Protect the privacy and security of guests and coworkers.
    • Maintain confidentiality of proprietary materials and information.
    • Follow company and department policies and procedures.
    • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
    • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
    • Perform other reasonable job duties as requested by Supervisors.

    Guest Relations

    • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
    • Address guests' service needs in a professional, positive, and timely manner.
    • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
    • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
    • Thank guests with genuine appreciation and provide a fond farewell.
    • Assist other employees to ensure proper coverage and prompt guest service.
    • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
    • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

    Communication

    • Speak to guests and co-workers using clear, appropriate and professional language.
    • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
    • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
    • Provide assistance to coworkers, ensuring they understand their tasks.
    • Talk with and listen to other employees to effectively exchange information.
    • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

    Working with Others

    • Support all co-workers and treat them with dignity and respect.
    • Develop and maintain positive and productive working relationships with other employees and departments.
    • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
    • Partner with and assist others to promote an environment of teamwork and achieve common goals.

    Quality Assurance/Quality Improvement

    • Comply with quality assurance expectations and standards.

    Physical Tasks

    • Stand, sit, or walk for an extended period of time or for an entire work shift.
    • Enter and locate work-related information using computers and/or point of sale systems. 
    • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

    Check-in/Check-out

    • Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
    • Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
    • Set up accurate accounts for each guest upon check-in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).
    • Activate room keys using electronic key machine (e.g., Saflok) and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.
    • Assign room according to guest request and preferences whenever possible.
    • Verify and adjust billing for guests.
    • Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
    • Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
    • Accommodate requests for room changes when possible.
    • File guest paperwork or documentation.
    • Pre-register designated guests and prepare key packets.
    • Ensure rates match market codes and that any exceptions are documented and include an explanation.
    • Sell a room/accommodation to guests without reservations based on availability.
    • Communicate to appropriate staff that there are guests that are waiting for an available room.
    • Review requests for late check-outs and approve according to occupancy.
    • Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
    • Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
    • Obtain and verify proper tax-exempt information for tax-exempt guests.

    Reservations/Blocking Rooms

    • Confirm reservations and cancellations.

    Communications

    • Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless).

    Reports/Recordkeeping

    • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
    • Complete designated cashier and closing reports in the computer system.
    • Run credit card authorization report and check for discrepancies.
    • Review shift logs/daily memo books and document pertinent information in logbooks.
    • Print contingency lists to have a record of all guests in case of emergency.

    Greet/Escort Guests

    • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

    Guest Services

    • Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
    • Receive, record, and relay messages accurately, completely, and legibly.
    • Answer, record, and process all guest calls, requests, questions, or concerns.
    • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
    • Accept and record wake-up call requests and deliver to appropriate department.

    VIP/Concierge Services

    • Respond to special requests from guests/residents with unique needs.

    Parking

    • Communicate parking procedures to guests/visitors.
    • Dispatch bell staff or valet staff as needed.

    Cash Handling

    • Process all payment types such as room charges, cash, checks, debit, or credit.
    • Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
    • Count bank at end of shift and secure bank.
    • Balance and drop receipts according to Accounting specifications.
    • Provide change to guests.
    • Obtain manual authorizations and follow all Accounting procedures when computer system is down.
    • Cash guests' personal checks and traveler's checks.
    • Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.

    PREFERRED QUALIFICATIONS

    • Education: High school diploma or G.E.D. equivalent.
    • Related Work Experience: No related work experience.
    • Supervisory Experience: No supervisory experience.

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    Bar Supervisor - Protea Hotel Fire & Ice! by Marriott Menlyn, Pretoria

    Job Purpose:

    • To oversee the day-to-day operations of the bar, ensuring exceptional service delivery, staff efficiency, and customer satisfaction while maintaining high standards of hygiene, safety, and inventory control.

    Key Responsibilities:

    • Supervise and coordinate daily bar operations.
    • Lead, train, and motivate bar staff to provide excellent service.
    • Maintain high levels of cleanliness and hygiene in accordance with health and safety regulations.
    • Ensure all beverages are prepared and served according to standards.
    • Manage inventory: monitor stock levels, conduct regular stock takes, and place orders as needed.
    • Handle customer complaints or queries professionally and efficiently.
    • Assist in the creation of cocktail and beverage menus.
    • Enforce responsible alcohol service policies.
    • Oversee opening and closing duties, including cash handling and reporting.
    • Ensure compliance with licensing laws and company policies.
    • Assist with scheduling and shift planning to ensure adequate coverage.

    Skills and Competencies:

    • Strong leadership and team management skills.
    • Excellent customer service and communication abilities.
    • Knowledge of beverages, cocktails, and bar equipment.
    • Ability to work under pressure and in a fast-paced environment.
    • Strong organizational and multitasking abilities.
    • Attention to detail and commitment to cleanliness.
    • Basic computer literacy (POS systems, stock management software).

    Qualifications & Experience:

    • Minimum 2 years of experience in a supervisory role within a bar or hospitality setting.
    • Relevant hospitality or bar management training preferred.
    • Knowledge of local liquor laws and health regulations.
    • First Aid and Responsible Service of Alcohol certifications (if required by local regulations).

    go to method of application »

    Junior Sous Chef - Protea Hotel Fire & Ice! by Marriott Cape Town

    JOB SUMMARY 

    • Entry level management position that focuses on successfully accomplishing the daily objectives in the kitchen.  Assists in leading staff while personally assisting in all areas of the kitchen, including food production; purchasing and kitchen sanitation. Position contributes to ensuring guest and employee satisfaction while maintaining the operating budget. 

    CANDIDATE PROFILE 

    Education and Experience

    • High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

    OR

    • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

    CORE WORK ACTIVITIES 

    Ensuring Culinary Standards and Responsibilities are Met

    • Maintains food handling and sanitation standards.
    • Performs all duties of Culinary and related kitchen area employees in high demand times.
    • Oversees production and preparation of culinary items.
    • Ensures employees keep their work areas clean and sanitary.
    • Works with Restaurant and Banquet departments to coordinate service and timing of events and meals.
    • Complies with loss prevention policies and procedures.
    • Strives to improve service performance.
    • Communicates areas in need of attention to staff and follows up to ensure follow through.
    • Leads shifts while personally preparing food items and executing requests based on required specifications.
    • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
    • Supervises and coordinates activities of cooks and workers engaged in food preparation.
    • Checks the quality of raw and cooked food products to ensure that standards are met.
    • Assists in determining how food should be presented and creates decorative food displays.

    Supporting Culinary Team Activities

    • Supervises daily shift operations.
    • Ensures all employees have proper supplies, equipment and uniforms.
    • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
    • Ensures completion of assigned duties.
    • Participates in the employee performance appraisal process, giving feedback as needed.
    • Handles employee questions and concerns.
    • Communicates performance expectations in accordance with job descriptions for each position.
    • Participates in an on-going employee recognition program.
    • Conducts training when appropriate.
    • Monitors employee's progress towards meeting performance expectations.

    Maintaining Culinary Goals

    • Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
    • Supports and assists with new menus, concepts and promotions for the Restaurant outlets and Banquets.

    Providing Exceptional Customer Service

    • Sets a positive example for guest relations.
    • Handles guest problems and complaints seeking assistance from supervisor as necessary.
    • Empowers employees to provide excellent customer service within guidelines.

    Additional Responsibilities

    • Reports malfunctions in department equipment.
    • Purchases appropriate supplies and manages food and supply inventories according to budget.
    • Attends and participates in all pertinent meetings.

    MANAGEMENT COMPETENCIES

    Leadership

    • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.   
    • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
    • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
    • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

    Managing Execution

    • Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
    • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
    • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

    Building Relationships

    • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
    • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
    • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

    Generating Talent and Organizational Capability 

    • Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
    • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

    Learning and Applying Professional Expertise

    • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
    • Business Acumen - Understands and utilizes business information to manage everyday operations.
    • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
    • Basic Cookery - Knowledge of procedures and techniques for mixing, thawing, baking, and cooking, measurement tools, recipe execution (expanding and condensing as necessary), and methods for innovative preparation and presentation.
    • Food Production and Presentation - Knowledge of techniques and equipment for preparing and presenting food products (both plant and animal) for consumption, including storage/handling techniques and sanitation standards.
    • Cooking - Ability to prepare and present meals utilizing culinary principles, standards, techniques and equipment (e.g., grilling, sautéing, broiling, baking, using decorative food displays, following recipes).
    • Food Storage and Rotation - Knowledge of procedures and temperatures for storing and rotating food stock in coolers, refrigerators, freezers, dry storage, etc. to maintain freshness ("First In, First Out").  This includes preparing, labeling, dating, rotating, and pulling perishable foods and drinks in accordance with storage guidelines; identifying food products that do not meet company or compliance standards; and knowledge of policies and procedures for discarding food items or products.
    • Food Handling - Knowledge of basic food handling policies and procedures, as well as the procedures for assisting cooks in serving or preparing food.
    • Kitchen Maintenance - Knowledge of general maintenance procedures and standards of cleanliness for the food storage and preparation areas.
    • Kitchen Tools and Equipment - The ability to use and store kitchen tools (e.g., cutting tools, knives, tongs, slicers, spatulas) and ability to use kitchen equipment (e.g., grills, ovens, steam tables, deep fryers, kettles) properly and safely.
    • Supply Storage - Knowledge of proper storage procedures for cookware, flatware, and supplies.
    • Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.

    Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

    • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
    • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

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