MORE Family Collection is a diversified private business, specializing in the Southern African tourism industry. Our reach within the industry spans the hospitality sector (MORE Family Collection of Lodges, Hotels, & Residences); the travel service sector (MORE Family Concierge); and the training/ human development sector (MORE Campus & MORE Field Guide Coll...
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Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in food/menu descriptions and wine pairing recommendations.
Be aware of all menu changes and dietary requirements of the guests.
Upsell and recommend beverages to guests.
Obey the liquor regulations.
Perform beverage preparation or service tasks including presentation and sales of beverages.
Support optimal communication between the Kitchen and the Service team, attending daily service meetings.
Follow the stock control procedures, making sure that every beverage consumed is correctly accounted for.
REQUIREMENTS - QAULIFICATIONS AND SKILLS
Knowledge of the highest level of F&B customer service in a luxury environment.
Knowledge of wine, cocktails and other beverages served.
Knowledge of food, cooking methods, and all menus.
Good knowledge and understanding of stock rotation and control.
Knowledge of hygiene and all cleaning products used.
Knowledge of the operation of equipment and appliances.
Knowledge of all MORE properties and all activities offered.
Knowledge of all departments/operations of your property.
Excellent attention to detail, excellent hygiene principles.
Guest focus philosophy, living the MORE brand and the MORE experience.
Good communication skills (written and verbal), practicing honest communication.
Team player with positive attitude, enthusiasm, and emotional control.
Excellent time management and self-discipline.
Proactive, use initiative and creative flair when required.
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