Vacancies Available at MORE Family Collection

KEY FOCUS AREAS

• Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in food/menu descriptions and wine pairing recommendations.
• Be aware of all menu changes and dietary requirements of the guests.
• Upsell and recommend beverages to guests.
• Obey the liquor regulations.
• Perform beverage preparation or service tasks including presentation and sales of beverages.
• Support optimal communication between the Kitchen and the Service team, attending daily service meetings.
• Follow the stock control procedures, making sure that every beverage consumed is correctly accounted for.

REQUIREMENTS - QAULIFICATIONS AND SKILLS

• Knowledge of the highest level of F&B customer service in a luxury environment.
• Knowledge of wine, cocktails and other beverages served.
• Knowledge of food, cooking methods, and all menus.
• Good knowledge and understanding of stock rotation and control.
• Knowledge of hygiene and all cleaning products used.
• Knowledge of the operation of equipment and appliances.
• Knowledge of all MORE properties and all activities offered.
• Knowledge of all departments/operations of your property.
• Excellent attention to detail, excellent hygiene principles.
• Guest focus philosophy, living the MORE brand and the MORE experience.
• Good communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.

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KEY FOCUS AREAS

• Follow procedures as directed to minimize shortages and wastage and effective stock control.
• Follow procedures for effective asset management to maintain company assets in the best possible condition.
• Follow cleanliness and hygiene procedures as directed.
• Assist in maintaining fridges and stores as directed.
• Follow communication procedures as directed.
• Set up meals and functions to standards.
• Assist in the preparation of staff food when required.

 REQUIREMENTS – QUALIFICATIONS AND SKILLS

• Good knowledge of food preparation and Kitchen hygiene.
• Good knowledge and understanding of all dietary and religious requirements.
• Basic knowledge on stock take procedures and stock control.
• Basic knowledge of all MORE properties and all activities offered.
• Basic knowledge of all departments/operations of your property.
• Excellent attention to detail, excellent hygiene principles.

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KEY FOCUS AREAS

Lodge or Hotel Management

• To assume full responsibility for the overall Front of House property operations, which include Reception, Guest Relations, Retail and the Spa.
• Meet with the General Manager and Hotel Manager as required and update on property operations.
• To maintain and ensure the good will of the MORE brand at property level.
• To be a key ambassador of MORE and its brands including hosting Site Inspections, communicating with the market and hosting journalists.
• To ensure the developed set of MORE and property standards are upheld and maintained.
• To ensure the departmental management personnel of the property is up to the MORE standard, ensuring a streamlined and effective structure in line with hospitality trends.
• To ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed.
• To assist in achieving the best procurement agreements for the property and MORE.
• To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
• To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.

Development and Staff Management

• To implement training and facilitate the use of MORE appointed internal and external trainers.
• To provide effective leadership through professional management and encouragement of all subordinates, including mediation.
• To drive and monitor the effective implementation and execution of MORE Performance Management and Succession Planning processes.
• To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.

Community

• Assist in establishing and supporting community partnerships ensuring that the property is consistently presented in a strong, positive image to relevant stakeholders.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

• Sound experience in senior Hospitality Front of House Management positions minimum 3 years.
• A Qualification in Hospitality Management. 
• Sound knowledge of MS Office Suite.
• Sound experience and proven track record of having made targets.
• Sound product and market knowledge, including international trends.
• Sound knowledge of product and supply.
• Valid Code 08 drivers license and own reliable transport essential.

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KEY FOCUS AREAS

Community Engagement & Management

• Monitor and respond to direct messages, comments, and mentions across all MORE Family Collection social media accounts (Instagram, Facebook, LinkedIn, etc.).
• Foster meaningful conversations with guests, ensuring a warm and engaging brand voice.
• Proactively build relationships with past guests, industry partners, and travel influencers.
• Escalate important queries or concerns to the Social Media Manager or relevant stakeholders.

 User-Generated Content (UGC) Sourcing & Curation

• Identify and curate high-quality guest content from tagged posts, mentions, and hashtags across all properties.
• Obtain permission from guests to repurpose their content across our digital platforms.
• Maintain an organized UGC library for easy access and future content planning.

Content Creation & Social Media Support

• Assist in scheduling and posting content across all platforms.
• Collaborate with the Content Creator to edit videos for social media posting.
• Be up to date with social media trends and engagement strategies.
• Contribute to brainstorming sessions and creative campaign planning.
• Create and design content using tools like Canva for ad-hoc social media needs.

REQUIREMENTS, QUALIFICATIONS AND SKILLS

• 3+ years of experience in social media, digital marketing, or a related field.
• Passion for social media, digital storytelling, and community engagement.
• Strong written communication skills with a warm and professional tone.
• Detail-oriented and organized, with the ability to track multiple conversations.
• Knowledge of Instagram, Facebook, TikTok, and other platforms.
• Experience with social media scheduling tools (e.g., Brandwatch or Meta Business Suite) is a plus.

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KEY FOCUS AREAS

Safari Experience

• In the absence of the Head Guide, assume full responsibility for maintaining the overall operation and administration of the Guides and Safari department, including individual, family and kids’ safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles and assets.
• Ensure efficient allocation for all game drives, back-up drives and stand-by duties.
• As one of the two registered responsible persons for the company firearms, assist in obtaining and maintaining valid departmental licenses, and in ensuring efficient and safe weapon handling and proficiency of the entire department.
• Assist in overseeing the workshop function and vehicles maintenance.
• Attend meetings as required.
• Assist in managing the lodge social media platforms, ensuring consistent delivery of relevant and appealing information with the broad aim of increasing knowledge of the wildlife and operating area.
• Assist in effective incident management in the event of emergency or evacuation, including medical emergencies, fire, and flood.

Training, Development & Mentorship

• To assist the Head Guide in the following tasks:
• Mentor, train, develop, motivate, and guide the team (including NJM Students/Trainee Field Guides) towards achieving and maintaining required/higher qualifications.

General Service & Guest Care

• Ensure all guest information available is collected and communicated prior to arrival.
• Collect guest information while speaking to guests; inform the Management to record and act on guest preferences.
• Ensure all guest complaints are reported to your Head of Department/Management immediately.

REQUIREMENTS – QUALIFICATIONS AND SKILLS

• Must have FGASA NQF4 Lead Trails Guide.
• ARH and Rifle Proficiency, First Aid Level 2, Driver’s License and Pr-DP.
• Previous experience as Senior Guide or Assistant Head Guide.
• Knowledge of planning, budgeting, and departmental administration.
• Sound knowledge on the applicable / relevant property and company procedures for the department, according to the standards of FGASA and the MORE Guiding culture.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & problem-solving skills.
• Excellent attention to detail with excellent hygiene principles.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care.
• Leadership skills with passion for development and skills transfer.