Betting Clerk at Hollywoodbets

• We have an amazing opportunity for a Betting Clerk to be based in Queenstown. Do you think you have what it takes to be our newest Purple Star?
• The position will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You bring:

• 1 – 2 years in gaming industry

A bonus to have:

• Valid driver’s licence.
• Relevant Diploma/ Degree.

What You’ll Do For The Brand:

Branch Growth

• Ensure betting boards are updated
• Updating of memos, card changes, results and scratchings which occur throughout the
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, Theft/fraud.
• Team members are to be alert to emerging attempts to defraud the

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of
• Interim checks must be done within the course of the day with the team leader on
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood
• Ensure that your work stations is well maintained and in good working
• Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all
• Pro-actively address customer complaints and ensure that customers are given positive
• Build strong relationships with regular
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Compliance and adherence to company's internal control
• Compliance to the code of ethics and escalate fraudulent
• Team member to ensure they are dressed in their correct Hollywood uniform when on
• Credit bets are not allowed to be taken by any team
• Team members on duty are not allowed to take bets wearing Hollywood
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood
• Team members are not allowed to be behind the terminal counters when off
• Team members on duty are not allowed to utilize the Limited pay-out

Values

• Actively promote the Hollywood
• Live the values and lead as an example to other team members.

What You’ll Bring To The Team:

• Good communication and interpersonal skills.
• Excellent Listening skills.
• Must be result driven.
• Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
• Strong system and sales knowledge.