Bid Co-Ordinator - Midrand at Datacentrix

• The purpose of the role is to assists in quoting tenders, both hardware and software; effectively and efficiently service customers belonging to a specific account manager(s) or in the general sales team.

Education and Requirements:

• Matric/ Grade 12 (essential)
• Minimum 2 years’ experience in a bid coordination or tenders’ environment (essential)
• MS Office Suite (Intermediate – essential, especially Excel)
• Knowledge of CRM and ERP system (preferred)
• Project management
• Business Acumen & Process Management
• Willing to work after hours
• Applicants must have no criminal record

Key Responsibilities:

• Understanding the rules and requirements of tendering
• Proof reading of the Tender document to understand the request
• Manage SLAs with product teams and vendors on tender pricing
• Professionally and efficiently manage customer telephonic/email engagement with a view to maximizing the client experience. This should be achieved through:
• Adhering to Telephone Etiquette guidelines
• Continuous Product knowledge improvement (ongoing training)
• Cross and up sell of unavailable and or alternative product
• Skilful price negotiation using system tools available (ERP)
• Manage the sourcing and delivery of products to the customer
• Work in a team environment and be able to use own initiative
• Deal with all customers related queries
• Display accuracy regarding messages, quotes, and information given
• Answer customer queries, offer product information, do quotes
• Support to colleagues to ensure everyday matters are handled without any issues
• Ensure customer expectations are met (order taking and delivery)
• Provide after sales support
• Be able to multitask
• Be able to organize time effectively, with the purpose of completing today’s work

Closing Date 15 July 2023