Billing Analyst at Sage

Job Description

• This role is part of the Billing team and is responsible for ensuring that all customer billing and credit notes are completed accurately and on time. Based in Johannesburg, the successful candidate should be experienced in the Billing and Credit process in a Business Operations environment.

Key accountabilities and decision ownership:

• Ensure accurate and timeous customer billing and credit notes.
• Provide the required service as detailed in any service level agreements including SLA governance and relationship management.
• Ensure that all customer billing and crediting requirements are enabled and achieved.
• Ensure the completion and management of intercompany invoicing.
• Provide a customer focused service to key partners for all Billing issues.
• Must ensure operate within Sage internal compliance guidance. This includes money leaving the business audit’ internal policy.
• Need to ensure that all regulatory compliance is adhered to.
• Using Lean Six Sigma tools to make process improvements as per the Sage continuous improvement culture.
• Input into working processes being documented, standardised, modified in a controlled manner, waste eliminated and the value stream map for the area updated.
• Development of a Service Management Framework for Billing and Credits, including KPI definition and target setting.
• Management and reporting of team KPIs and process controls as per Service Management Framework.
• Alignment to Order to Cash/Billing strategy including input into the future direction of the department.
• Keep abreast of industry and company trends to ensure team can respond to future market developments.
• Participate in departmental/companywide projects as required.
• Cover for other Billing Analyst as required.
• Ensure the Billing Manager remains up to date of process issues.
• Customer focused.

Key performance indicators:

• Billing and credit note volume and value.
• Timeliness
• Accuracy – Right First Time

Skills, know-how and experience:

• Preferred Billing experience, preferably in a technology environment.
• Experience in a service-oriented culture including management of SLAs.
• Thorough understanding of end-to-end Billing process.
• Preferably good ERP experience.
• Preferably good CRM experience.