BIS Administrator – IT & EA at Samancor Chrome

PURPOSE OF THE JOB

• Maintain and support end user computing and network environments

BALANCED SCORECARD PILLARS, ROLES AND RESPONSIBILITIES:

SAFETY, HEALTH, ENVIRONMENT AND QUALITY

• Participate and comply with SHEQ requirements (SHEQ Toolbox)

CUSTOMERS

Customer Relations:

• Render the right service first time
• Maintain and improve relationships with key stakeholders
• Interact with customers and familiarise yourself with operational concerns and any inherent peculiarities (e.g. SHEQ, ISO, IT issues)

Supplier Relations:

• Liaise with IT suppliers and service providers as required

BUSINESS PROCESSES

Policies, Procedures:

• Adhere to Group IT Policies, Procedures, Standards, Protocols, Work Instructions, Codes of Practice, etc.
• Ensure adherence to business unit specific IT policies and procedures.

Networks:

• Attend to network availability and performance incidents
• Support Radio Networks (RAN) with Service providers
• Support uplinks to departmental office buildings
• Support local area computer network (LAN) for a departmental office environment
• Install and commission network switches
• Manage network Service Providers

Software:

• Install, configure and maintain software in an end user computer environment
• Install, configure and maintain Operating systems on end users computers
• Upgrade software and operating systems to the latest available versions

IT Security:

• Provide education to users to bring about an understanding of IT security risks
• Safeguard IT facilities and data (access control and environmental conditions)
• Adhere to and apply IT security controls at end users environments
• Adhere to and apply Samancor Chrome IT Security policies
• Investigate and resolve IT security related incidents (malware)

Support:

• Attend to and resolve assigned incidents
• Monitor outstanding incidents within the team on a regular basis
• Participate in the team to recommend solutions to problems
• Liaise with service providers as required
• Resolve or report IT operational problems that have been identified
• Provide a 24hr support function (Standby duties):
• Support Local and Wide area networks (First Line)
• Support Systems and Infrastructure (First Line)
• Support End user problems

Procurement:

• Obtain quotes for IT equipment
• Liaise with vendors and follow-up
• Receive IT equipment and process delivery notes

IT Asset Management

• Maintain the IT asset management systems
• Maintain documentation for all IT Equipment
• Coordinate repairs of IT equipment (3rd party vendors)

Administration:

• Conduct general administration in the IT Department (Filing, records, etc.)
• Maintain a clean and safe working environment (Offices, workshops)
• Continuous improvement of customer satisfaction by means of surveying

BEHAVIOURAL COMPETENCIES:

• Safety Awareness
• Initiative
• Managing Work
• Results Orientation
• Work Standards
• Interpersonal Skills
• Communication
• Adaptability
• Contributing to team Success

WORKPLACE COMPETENCIES:

Skills:

• Samancor Chrome Systems (IMS, EBMS, Chromedoc, SAP, Coupa, MES)
• Demonstrate appropriate customer care in the context of IT support
• Use computer technology to research a computer topic
• Apply the principles of supporting users on a local area network
• Support Access control systems

Knowledge:

• Demonstrate an understanding of computer architecture concepts
• Demonstrate an understanding of IT Policies and Procedures
• Demonstrate an understanding of different computer network architectures and standards
• Demonstrate an understanding of the concepts of Multi-User computer Operating systems
• Demonstrate an understanding of Wide and Local Area Networks (WAN & LAN)
• Explain hardware components within personal or handheld computers
• Demonstrate an understanding of Microsoft Software products
• Demonstrate an understanding of information systems technologies
• Demonstrate an understanding of the principles of IT Security
• Demonstrate an understanding of basic troubleshooting
• Demonstrate an understanding of checking and supporting back-ups
• Demonstrate an understanding of Network printers

Requirements
Minimum qualifications:

• Grade 12 / N3 (Maths / Science)
• Information Technology Certification (A+, N+)
• 3 years’ relevant experience in Information Technology