BIS Specialist – Digital Solutions (Gauteng) at Samancor Chrome

Description

PURPOSE OF THE JOB

• Design, implement, and support digital business solutions on K2 Nintex forms and SharePoint to enhance operational efficiency and drive value-adding digital transformation projects.

BALANCED SCORECARD PILLARS, ROLES AND RESPONSIBILITIES: 

SAFETY, HEALTH, ENVIRONMENT AND QUALITY

• Identify and assess level of issue-based risk exposures in area of responsibility by considering exposures to business, financial, legal issues, people, equipment, material, environment, processes, etc.
• Consider the level of risk, apply mitigation, and implement control measures for residual risk (set objectives, minimum requirements, etc.)
• Manage SHEQ compliance within the Process through effective use of the Toolbox
• Utilise the Integrated Management System (IMS) to initiate, investigate and report SHEQ status

CUSTOMERS 

• Ensure Customer Satisfaction
• Collaborate with internal stakeholders to gather and analyse business requirements
• Maintain strong working relationships with business units to align with operational needs.
• Trusted advisor on digital transformation initiatives and document management strategies.
• Offer training and support to end-users on electronic forms and SharePoint sites.
• Proactively engage with internal teams to identify opportunities for process improvement
• Liaise with external consultants and service providers to ensure effective delivery, integration, and support of digital platforms and solutions.

BUSINESS PROCESSES 

Policies and Procedures:

• Ensure adherence to Group IT Policies, Procedures, Standards, Protocols, Work Instructions, and Codes of Practice.
• Comply with Business unit policies and procedures for SHEQ, IT and other disciplines.
• Apply governance and IT security standards in the design, deployment, and maintenance of K2 Nintex forms and SharePoint environments.
• Support the document management system hosting SOPs, policies, structured and unstructured documents on SharePoint.
• Promote alignment with Samancor Chrome’s digital transformation, general IT governance and business approval frameworks used on workflows.

Digital Solutions:

• Optimize and enhance business processes with the deployment of electronic forms, mobile applications, SharePoint Sites, and other Microsoft cloud technologies.
• Collaborate with business to translate operational needs into scalable digital solutions.
• Understand, scope, design, develop, and finally maintain K2 Nintex forms, tables, data, rules and workflows to meet evolving business requirements.
• Implement and support digital platforms, document management, SOP and policy control, intranet solutions, workflows, and approval engines.
• Administer and enhance SharePoint environment, site architecture, collections, document libraries, permissions, and related SharePoint elements.
• Ensure SharePoint and K2 systems are configured, updated, and always maintained.
• Explore and implement emerging Microsoft technologies, Microsoft 365, AI, and cloud-based platforms, to drive innovation.
• Contribute to digital transformation projects that deliver measurable business value.

IT Security:

• Maintain the confidentiality, integrity, and availability of digital platforms such as SharePoint and K2 Nintex by applying secure configuration and update practices.
• Implement appropriate technical and organizational measures within newly deployed digital solutions to protect personal, sensitive, and business information against cyber threats.
• Collaborate with business to support segregation of duties (SoD) within digital solutions.
• Adhere to and apply IT security principles to digital solutions.
• Ensure compliance with the Samancor Chrome IT Security policies.
• Maintain a secure and up to date digital system environment.

Support:

• Provide technical support and troubleshooting on existing K2 Nintex forms, workflows, and SharePoint ensuring timely resolution and minimal disruption to business operations.
• Support the rollout of new digital solutions through user training, testing, and post-implementation assistance.
• Maintain documentation for digital solutions, including user guides, training content, configuration records, and support procedures.
• Monitor usage and workflow errors to proactively identify and resolve potential issues.
• Collaborate with IT teams to escalate and resolve complex technical problems.
• Participate in the team to recommend solutions to business related problems.
• Provide after hour support for SharePoint and forms that are deemed business critical.

System availability:

• Ensure adequate performance and availability of K2 Nintex and SharePoint platforms.
• Maintain stable and secure digital environments to support business continuity.
• Monitor system health and proactively address performance issues to prevent outages.
• Apply updates and patches to ensure optimal system reliability and security.
• Collaborate with IT infrastructure teams to resolve system-level issues impacting availability.

Administration:

• Maintain a clean and safe working environment in accordance with company standards.
• Ensure a clean, well-documented, and risk-free digital environment across applications, systems, and data repositories.
• Conduct regular housekeeping of digital platforms to ensure optimal usage and compliance.
• Contribute to continuous improvement of customer satisfaction through surveys.
• Maintain records of configurations, changes and data for audit and reference purposes.

WORKING CONDITIONS 

• Overtime X       Standby X         Shifts      Travel X      Carry Legal Appointment

GROWTH

• Manage Continuous Improvement through Operational Excellence

BEHAVIOURAL COMPETENCIES: 

• Safety Leadership
• Innovation
• Planning, Organising & Control
• Results Orientation
• Problem Solving & Decision Making
• Relating & Networking
• Change Leadership
• Business Acumen

WORKPLACE COMPETENCIES:

Systems:

• Microsoft Programs
• Samancor Chrome Systems (IMS, EBMS, Chromedoc, SAP, Coupa, MES)

Job Skills:

• Required training as per training matrix
• Soft Skills as identified per department / level
• Demonstrate appropriate customer care and professionalism in the context of IT support.
• Apply structured problem-solving strategies to diagnose and resolve problems.
• Perform research and evaluate emerging technologies relevant to business needs.
• Apply principles of user experience and usability when designing digital systems.
• Apply governance and compliance within digital systems, document control and workflows.

Knowledge:

• Demonstrate an understanding of project coordination concepts
• Demonstrate an understanding of computer architecture concepts
• Demonstrate an understanding of IT Policies and Procedures
• Demonstrate an understanding of different computer architectures and standards
• Demonstrate an understanding of the concepts of Multi-User computer Operating systems
• Demonstrate an understanding of Microsoft Technologies and Systems
• Demonstrate an understanding of information systems technologies
• Demonstrate an understanding of the principles of IT Security
• Demonstrate an understanding of basic troubleshooting

Requirements

Minimum qualifications: 

• Degree or National Diploma in Information Technology
• 4 years’ relevant experience in SharePoint and K2 Nintex
• Extensive knowledge in Microsoft technologies

Additional qualifications: 

• Experience in SQL and Development
• Experience in Project Management