Jobs at Ford Motor Company of Southern Africa

Job Description

•  As the Website, CRM and eCommerce Specialist for Ford South Africa (SAF), you will be at the heart of our digital transformation. Your primary mission is to ensure the flawless execution and delivery of our digital ecosystem management, customer relationship management (CRM), and lead management strategy.
• You will act as a critical bridge between local marketing initiatives, agency partners, and the International Markets Group (IMG) Central Team. If you are a customer-obsessed, data-driven marketer who thrives in a collaborative, fast-paced environment, this is your opportunity to shape the digital customer journey for an iconic global brand.

Responsibilities
In this role, you will drive the execution of our digital customer experience, aligning technical platforms with business goals to deliver measurable results. Your key responsibilities include:

• Strategic Alignment: Align all digital touchpoints with our brand strategy and Ford's global organizational standards.
• Customer Journey Management: Manage and optimize the customer lifecycle to deliver key KPIs using insights from quantitative and qualitative behavioral data.
•  Web Development & Project Management: Coordinate, manage, and execute website development projects in close partnership with internal teams and external agency partners.
• Stakeholder Management: Serve as the primary liaison between agency partners, Dealers, the IMG Central Team, and various Sales & Marketing stakeholders.
• Analytics & Insights: Own web analytics and insights, translating complex data into executive-level reporting and strategic recommendations.

 Performance & Lead Generation: 

• Support the sales pipeline, meeting lead generation and lead nurturing targets.
• Successfully launch and implement new content and customer engagement tools across relevant customer-facing digital touchpoints.
• Leverage market research and user insights to drive actionable, strategically applied results.
• Strategic & Analytical Mindset: Strong capabilities in web analytics, with the ability to translate complex data and behavioral insights into clear, actionable digital strategies. 
• Digital & Project Management Skills: Experience coordinating and executing website development projects with internal teams and external agencies, ensuring alignment with brand standards. 
• Stakeholder & Relationship Management: Proven ability to act as a key liaison between internal skill teams, agency partners, Dealers, and various Sales & Marketing stakeholders. 
• Results-Driven & Adaptable: A strong drive for results, excellent multitasking abilities, and the resilience to manage multiple digital initiatives under tight deadlines. 
• Collaboration & Communication: Exceptional presentation, communication, and interpersonal skills, with a natural ability to collaborate cross-functionally across diverse teams.

Qualifications

• Education: National Diploma or Degree in Marketing, Sales, or an equivalent qualification (an Honours degree would be an advantage). 
• Experience: Minimum of 5 years of automotive experience within Marketing & Sales. 
• Digital Expertise: Direct experience in Digital Marketing and managing Digital Platforms is highly advantageous.
   

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Job Description

• Compile production daily report and present to Management, Delegate & distribute daily tasks to team members, Drive the team to continuous Improvement on safety & Quality.

Responsibilities
Responsibilities / Accountabilities:

• Enforce compliance to company Safety regulations
• Ensure WIP delinquent reports are processed daily and improve Warehouse efficiencies 
• Ensuring effectiveness of work group meetings and daily production readiness at start and end of shift
• Implement & Maintain Process Capability of related processes
• Implement 5’s and 100% compliance to IS0 14001
• Maintain daily check on PMHV’s to support production
• Support Process Coach to Maintain adherence to Processes
• Support SQDCME objectives
• Working throughout shutdown period in December and permanent shift hours during the year

KNOWLEDGE, SKILLS and ABILITIES (KSA):

• Planning, Organizing and Problem solving
• Collaborating, team work and training
• Time management 
• Knowledge of Warehouse Processes (Panda system knowledge will be advantage)

Foster functional & Technical Excellence

• Know and have a passion for our business and our customers
• Demonstrate and build functional and technical excellence
• Ensure process discipline
• Have a continuous improvement philosophy and practice

Own Working Together

• Believe in skilled and motivated people working together
• Build strong relationships/be a team player/develop ourselves & others
• Communicate clearly, concisely and candidly

Role Model Ford Values

• Show initiative, courage, integrity and good corporate citizenship
• Improve quality, safety and sustainability
• Have a can do, find a way attitude and emotional resilience
• Enjoy the journey & each other.  Have fun – never at others’ expense

Deliver Results

• Deal positively with our business realities
• Set high expectations and inspire other
• Make sound decisions using facts and data
• Hold ourselves and others responsible and accountable for               
• Delivering results and satisfying our customers 

Qualifications
QUALIFICATIONS and EXPERIENCE:

• National Diploma in Supply Chain/ Logistics or any other filed is preferred  
• Matric/ Grade 12
• Valid Forklift Drivers License added advantage
• Minimum 2-3 years experience in auto environment
   

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Job Description

• Lead, Planning, scheduling, implementing, and managing ISO 14001:2015 & ISO 9001:2015 requirements for Quality Operating Systems. Support ISO 9001 & ISO 14001 functions to enable us to Maintain FPS, Safety, Quality and Environmental Compliance 

Responsibilities
Responsibilities / Accountabilities:

• Supports achievement of company business plan objectives and targets (e.g., compliance index, water, waste, energy, VOC, hydrocarbons).
• Develops accurate and complete correspondence (i.e., reports, permit applications, etc.) to support facility / manufacturing /Non-Manufacturing environmental compliance and business plan objectives and targets. 
• Tracks progress and spending on environmental capital and expense projects to ensure action items are completed on time and within budget.  
• Manages Department environmental systems (e.g., Environmental Operating System, compliance assurance, production management reviews). 
• Builds strong, productive working relationships with environmental co-ordinators and manufacturing/non-manufacturing contacts throughout the plant. 
• Update departmental Work plan and master schedule.
• Assist with environmental, safety walks and support during external audit.
• MCRP review.
• EOS - Roll-up certificates completion.
• Participant in plant ISO quality meetings
• Report to the steering committee the status of the quality & environmental systems as documented in the Management review procedure.
• Project Reviews for environmental impact.
• Ensure compliance with basic control file (DRIM, SOD, annual review of desk procedures and list of purchase orders)
• Ensure EDMS is update with information. Every document needs to be Named, Classified, Numbered, GIS1 Numbered, Member
• Complete Annual File review
• Understanding & review of the Quality Manual.
• Compiling and reviewing Quality / Environmental procedures.
• PMHV compliance management (Load test, Magna flux and services)
• Coordination of PMHV PM’s
• Tracking PMHV breakdowns and supporting production on machines that are down for excessive period, in coordination with the service provider.
• Raise requisition for non-production items on Maximo
• Ensuring that processes needed for the quality management system requirements are established, implemented & maintained in accordance with the requirements of ISO 9001/ ISO 14001.
• Monitors and interprets quality assurance requirements
• Update Master Document List (MDL)
• Liaise with plant quality and develop an annual ISO 9001 audit schedule
• Support with internal audits and compliance assurance for FMCSA (PTY) LTD.
• Provides technical and regulatory support for one or more environmental media/operational subjects (i.e., air, water, wastewater, waste, tanks, materials, Environmental Operating System, ISO14001, Departmental reports, plant audits, focus visits).
• Drive all safety related issues to closure; Daily safety walks, Monthly SHE meetings, Picture audits, CCAR

PERFORMANCE MEASURES/ SUCCESS CRITERIA

• Drive delivery, quality, and cost standards to meet business objectives.
• Maintain International organizational standard 9000 / ISO 14000 standards.

 KNOWLEDGE, SKILLS and ABILITIES (KSA):

• Good communication skills both verbal and written.
• Presentation skills and Leadership skills.
• Excellent communication skills with ability to manage conflict.
• Advanced knowledge of Microsoft office (Word/PowerPoint/Excel/Outlook).
• Ability to multi-task multiple high-risk concern at the same time.
• Ability to work with diverse cultures and people.
• Global 8D
• FPS 
• FMEA
• Six Sigma driven mindset and methodical approach to be applied to all investigations. 
• Proven record of accomplishment in problem-solving, investigation techniques and statistical methods.  
• The ability to coach/facilitate issue resolution with cross-functional teams. 
• Take responsibility for a project with minimal supervision.

Qualifications

QUALIFICATIONS and EXPERIENCE:

• National Diploma or degree: In Engineering Related Field
• Understanding of TS16949, ISO 14001. Qualified as an ISO Auditor will be an advantage
• 3 Years’ experience in Warehousing / Manufacturing supporting functions. 
• Auditing related experience
• ISO TS 16949 2009 Core Tools 
• Green Belt will be an advantage

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Job Description

• Ensuring that parts received from local and import suppliers are checked, inspected and stored in the warehouse. Pick Dealer order parts and ensure all cut-off times are met. 

Responsibilities
Responsibilities / Accountabilities:

• Ensure all parts received (Local & Import) are properly received, correctly labelled, damage free and routed to drop-zone for binning.
• Airfreight, Backorder and VOR must be completed within 4 hours. 
• Plan for new parts received to support new models, take measurements and dimension for better storage planning.
• Ensure that all parts checked from Receiving area are binned and comply with the FIFO principle, Airfreight Backorder and VOR must be cleared within 4 hours. 
• Release Dealers orders as per schedule for delivery trucks to dispatch as per schedule and meet on-time delivery. 
• Pick Rush/Stock orders as per scheduled times.
• Operate Warehouse equipment (Forklift, Reach Truck and other Warehouse specific equipment).
• Conduct physical bin, part checks and support bin face accuracy of 98.5%. 
• Always follow claims adjudication process, timeously process all dealer returns.
• Participate in daily Start-up meeting. 
• Maintain 5’s principle daily.  

PERFORMANCE MEASURES/ SUCCESS CRITERIA:

• Effectively complete daily parts checking and Dealer order picking.
• Drive delivery, quality, and cost standards to meet business objectives.

KNOWLEDGE, SKILLS and ABILITIES (KSA):

• Computer skills is a MUST
• Adaptable & Proactive
• Emotional intelligence
• Strong interpersonal skills
• Strong verbal & written communication skills
• Problem solving skills
• Panda System knowledge will be advantage. 

Qualifications
 QUALIFICATIONS and EXPERIENCE:

• National Diploma in Supply Chain/ Logistics or any other filed is preferred  
• Matric with Mathematics & English 
• Valid Forklift Drivers License added advantage
• Minimum 2-3 years experience in auto environment

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Job Description

• High automotive technical knowledge and competent in product and process concern diagnosis. 
• Ability to understand the critical concern and logical approach.
• Ford Information systems- PTS, GCQIS, GTAC, OWS, and Panda
• Computer literate – Word, Excel, Outlook, PowerPoint, IDS, FDRS, and Microsoft Teams.
• Ability to work under pressure in difficult environments and different time zone.
• Management, better communication skills, strategic thinking, adaptability, and attention to detail.
• Response Time: 60 Minutes. 
• Handle Time: 20 Minutes. 
• Dealer Sat: 96%. 
• Technical VOR: 7 Days

Responsibilities
Receive, review, and respond to technical queries from the field through:

• Technical Support Request (TSR),
• Emails (when GTAC is down or not operational),
• Handling inbound calls (after submitting TSR),
• Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed.
• Regularly track all open/ageing concerns for timely resolution and update the vehicle status.
• Daily update the TSR status in the TSR tracking sheet on SharePoint until the Repair Order (RO) is invoiced.
• Aim to answer all incoming phone calls within three rings to minimize missed calls.
• Escalate issues to the TAC Supervisor within 24 hours if there is a delay in diagnostics by the dealer and TAC.
• Follow the escalation matrix to ensure that open concerns are resolved within the specified 1-day time limit.
• Provide justification for any Technical Support Requests (TSR) open beyond 2 days to the TAC Supervisor/Technical Service Operations Manager.
• Prepare alerts with relevant documents for thermal and safety-related events and forward them to the TAC Supervisor for validation.
• Assist dealer technicians with module programming through SWIS, phone, or Microsoft Teams when dealers face execution challenges.
• Update the TSR tracking sheet for repeat failure concerns.
• Inform the IMG TAC Supervisor about repeat repair TSRs from the first day for guidance.
• Report any abnormalities in PTS, TSR, SWIS, OWS (One Warranty System), Prior Approval Request (PAR), and Workshop Service Manual to the respective stakeholders for correction.
• Discuss warranty rejection repairs with the dealer and Zone Manager after consulting with the ZAF TAC Supervisor.
• Communicate technical issues with service parts to the PDC (Parts Distribution Centre)/PCA (Product Concern Analyst) team.
• Review and provide guidance on adjudication for PAR in OWS.
• Address low TAC survey scores by finding resolutions and enhancing skills through appropriate training.
• Analyze the "Not Fixed Right First Time" (Not FIRFT) customer verbatim and update the gap analysis on SharePoint for FSE review.

Qualifications

• Technical Diploma or Bachelor’s degree in mechanical or automotive engineering,
• OR Trade Certificate (Auto Industry Designated Trade) + N4
• OR Trade Certificate (Auto Industry Designated Trade) + N3 + Ford Technical Training Level 1 Qualification.
• Prior experience in automotive workshop or related industries.
• Technical Hot Line OEM Experience is preferred.
   

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Job Description

• Cooperate with training development or design team to review and adjust materials to readiness before delivery of training.
• Cooperate with training development or design team on the translation process to review materials in local language and readiness before delivery training.
• Cooperate with STARS, Market SEO (Field Service Engineer/Zone Managers) for technician nomination to improve class fill rate.
• Cooperate with market SEO/FSE/TAC to identify special market needs to improve FIRFT and reduce VORs.

Strong skills & knowledge of automotive technology.

• Strong presentation and facilitation skills, with the ability to engage and motivate trainees through interactive learning activities and demonstrations.
• Proficiency in using automotive diagnostic tools, software, and equipment, with the ability to demonstrate proper operation and troubleshooting techniques.
• Excellent problem-solving skills, with the ability to identify and address training gaps, challenges, and opportunities for improvement.
• Ability to take on required suggestions from training supervisor and put it into practice.

Responsibilities
Delivery technical training

• Delivery of technical training on curriculum training, new model training, and performance improvement training to technicians across dealership networks in the market.
• Review technical training materials and market relevant adjustments that retain high quality of technical training such as curriculum, new model training and market special courses to improve FIRFT in market.
• Training material translation review, feedback, and rectification (local language and content).
• Develop special training courses such as FIRFT based on market requirement.

Arrange and Ensure training material readiness for training such as below:

• Power Point / Presentation materials
• Student information
• Practical activity worksheets
• Assessment questions and answer documents
• Prepare training room and working bay readiness before conducting classroom training, including teaching aids, tools, equipment, and training vehicles, including admin tasks.
• Provide in-depth instructions to technicians on Ford vehicle systems, components, and technologies, including engines, transmissions, electrical systems, brakes, suspension, and steering by following the IMG curriculum.
• Conduct hands-on demonstrations and practical exercises to reinforce technicians to apply their knowledge in Ford vehicles for FIRFT.
• Delivering and ensuring that training programs comply with relevant industry regulations and safety standards.
• Ensuring the maintenance of the training facility, tools & equipment for readiness and safety, including conducting Training Facility Safety audit.
• Update training attendance & student completion details to ensure the training history data and learner records in STARS are up-to-date and accurate.
• Improve trainer skill & knowledge via eLearning, TTT (Trainer the Trainer) or practical activities.
• Support to improve class fill rate via follow up with dealers/ technicians and guide them on their certification paths or learning steps that need to be completed for the certification of their technicians.

Support market activities

• Conduct technician skill contest in market such as design activities for contestants and their evaluation, etc.
• Support market activities such as Reward and Recognition program, School to Work program (Apprentice program), and Bridge program for technician from other OEMs.
• Support market SEO lead for ad-hoc assigned tasks and report to the training lead (supervisor).

Qualifications

• Technical Diploma or bachelor’s degree in mechanical or automotive engineering, or
• Trade Certificate (Auto Industry Designated Trade) + N4, or
• Trade Certificate (Auto Industry Designated Trade) + N3, with Ford Technical Training Level 1 Qualification
• Extensive experience in the automotive industry, with a strong background in technical training, service in automotive systems, diagnostics, and repair procedures
• Good familiarity with automotive technical training processes 
   

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Job Description

• This role is for an OE Buyer in Underbody Systems. You will be required to collaborate closely with Ford’s Supplier Partners as well as with Regional and Cross-functional Team Members.
• You will be expected to pro-actively identify and potential supply risks and use effective problem-solving methods to mitigate these risks. 
• You will need to use your effective negotiation skills to ensure on-time delivery of production parts, at optimal cost and at the right quality.

Responsibilities
What you’ll do:

Quality

• Ensure supplier launch capacity and launch readiness
• Monitor supplier's Q1 activities, including Q1 Deviations/Waivers, Q1 Work plans and Q1 Action Plan implementation 
• Support supplier quality metrics meetings lead by STA and/or Commodity Purchasing 

Cost

• Negotiate and secure supplier commitment to program targets
• Negotiate production piece prices, engineering design changes, and tooling costs
• Issue purchase orders, lump sum payments, and tool orders for production requirements on a timely basis
• Process cost requests/capacity studies 
• Monitor supplier's on-going MCR design initiatives performance
• Address currency problems and drive actions to resolve negative impact of currency quarterly
• Drive the process to eliminate waste in the value chain using Lean Deployment, Total Cost
• Management, Quality Operating Systems, etc. 
• Conduct and support annual supplier negotiations to meet annual cost reduction targets (TVM)
• Negotiate and implement agreed cost models where appropriate
• In collaboration with Cost Estimating, develop and reconcile Optimal Cost Estimates
• Support annual Benchmark/Prorated Gap Allocation effort 
• Support distressed supplier management

Delivery and Timing

• Champion supplier delivery to ensure the programs are on time 
• Identify the need for long-lead funding
• Support PSW process by ensuring orders are placed

How you’ll measure success:

• Accuracy rate: Minimal errors on orders, claims and presentations.
• Effective Collaboration: Ability to work effectively in a team, cross-functionally and with suppliers.
• Timelines: 100% placements of orders and claims on time.
• Resolution efficiency: Effective risk mitigation on supplier risks in relation to quality, delivery and costs.

Qualifications
What you’ll bring:

• National Diploma or Degree in Purchasing/Engineering/B. Com./Commercial
• Minimum 2 years working experience in relevant disciplines and previous automotive purchasing experience would be a distinct advantage
• Valid Driving License

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Job Description

• We’re on the search for a dynamic and enthusiastic HR Technician to join our Talent Team and help shape the growth of our people and talent strategy. In this role, you’ll support the delivery of talent and organizational development programs across both the Manufacturing and Non-Manufacturing Divisions, helping ensure every requirement is delivered with consistency, care, and a focus on meaningful impact.

Responsibilities
What you’ll do:

• Provide trusted and credible advice and support to the business on all training,  development, and talent-related initiatives. 
• Design, implement, and provide ongoing support for training, development, and talent  programs that strengthen our people and our business. 
• Work collaboratively across COEs to help ensure the successful implementation and  sustained delivery of talent and organizational development initiatives. 
• Coordinate activities within the leadership development activity calendar. 
• Coordinate activities within the employee engagement activity schedule. 
• Maintain a strong and organized administration system for training and development  records and processes. 
• Ensure compliance with all relevant policies, procedures, and legislative requirements. 
• Support leadership development initiatives to help build capability across the organization. 
• Deliver i-Rise training programs as required. 
• Partner with leadership teams and HRBPs through regular meetings to ensure effective  support and scheduling of training and development activity. 
• Analyse data to identify trends, insights, and opportunities for improvement, using tools  such as AI, Microsoft Excel. 

How you’ll measure success:

• Successful implementation and ongoing support of identified talent and organizational  development initiatives and activities. 
• Contribution to maintaining a strong pipeline of suitably trained employees to meet current  and future business needs. 
• Demonstrated experience in Human Resources, Talent Management, and/or Industrial  Psychology. 
• Strong understanding of the OEM automotive environment. 
• Proficiency in AI tools and Microsoft Office applications, including PowerPoint and Excel. 
• Demonstrated experience facilitating a range of training interventions. 
• Experience implementing and maintaining graduate and other leadership development  programs. 
• Proven ability to design training programs and develop engaging training materials. 
• Experience conducting a variety of assessments. 
• Background in Talent Management, Industrial Psychology, or Human Resources. 
• Strong data analysis skills, including the ability to work confidently in Excel. 
• Experience partnering with management to build buy-in and support relevant programs. 
• Strong problem-solving capability. 
• High attention to detail. 
• Ability to manage deadlines and deliver effectively. 

Qualifications

• Minimum of an Honours degree in Industrial Psychology. 
• A minimum of 5 years’ experience in Human Resources, Talent Management, and 
• Industrial Psychology, preferably within the automotive and/or manufacturing industry.

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Job Description

• The purpose of Internal control is to implement & maintain a robust control environment, through a series of documented policies and procedures, which aids management to better control organizational activities and assures that work quality and overall efficiency are not compromised.

If effectively implemented and carefully monitored, it provides reasonable assurance that:

• Ford's assets are adequately protected against fraud, or other forms of unlawful conduct.
• Financial statements are accurate and fairly reflect the results and status of the business.
• The actions of individuals within the organization are fully consistent with stated management policies, and with applicable governmental laws and regulations.

Responsibilities
What you’ll do:

Responsibility 1 (Description of Primary Duty):

• Maintain an effective, efficient, and sustainable Internal Control environment to ensure appropriate controls are in place. 
• Support and/or facilitate regular meetings with Finance and Operational management to communicate, track & report on Corporate Control Metrics.           
• Cascade control issues, trend data, new policies, updated approval authorities, emerging issues, and best practices.                        
• Develop, deploy, and monitor the Sarbanes-Oxley (S-Ox) Compliance Plan through the Control Testing Campaign (MCRP) process.             
• Manage and report identified control deficiencies. This includes facilitating training sessions to functional skill team leaders throughout International Market Group (IMG) to convey the current year requirements and provide training on how to complete MCRPs including question interpretation, documentation, and sample requirements.
• Facilitate the development of Operation Identified Comments (OIC) and corrective action plans to provide sustainable resolution of identified control deficiencies. 
• Report and follow up on identified control deficiencies. 
• Facilitate interpretation of global policies and procedures to ensure compliance.
• Perform and assess process reviews, evaluate controls, map processes, and report findings.
• Maintain and coordinate working relationships and complementary control activities with partners (e.g. PricewaterhouseCoopers, General Auditor's Office, Regional Investigation Coordinators, and Office of the General Counsel).        
• Deploy new internal control initiatives and plans to work more efficiently and continually educating or mentoring operational areas to ensure compliance to company’s policies and procedures.

Responsibility 2 (Description of Primary Duty):

• Monitors, evaluates, and provides recommendations for effective compliance to policies and procedures for the general operation of the Ford environment and its related activities to prevent illegal, unethical, or improper conduct.                        
• Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures.
• Provides reports on a regular basis, and as directed or requested, to keep the Senior Management and Corporate Committees informed of the operation and progress of compliance and internal control efforts.    
• Provide technical input and recommendations regarding changes to policies, systems, processes, procedures, and methodologies.    

How you’ll measure success:

IMG Control Performance Metrics compliance.

• Provide senior operating and finance management with actionable information to improve or maintain effective internal controls and to assure the integrity and reliability of Financial Reporting. 
• Support the preparation of the Certification and Representation process for IMG Business Unit (CaR IC Schedules).
• Lead and independently perform risk assessments in key operational areas to evaluate and process map the control points, identify control gaps, and make recommendations on closure actions.                                
• Provide consultancy and guidance on the development of corrective action plans to address “high- & medium risk” control breakdowns including review of proposed implementation actions, sustainability testing, and comment closure.    
• Interpret Corporate policies and procedures to drive efficiencies and effective practices on a cross functional basis and drive for consistency of processes.
• Support the preparation of Internal Control documentation for submission to the South Africa IC meeting and IMG Audit Committee.            
• Create and maintain matrices, ensuring alignment with Corporate Approval Authorities (CAAs).
• Co-ordinate and support South Africa audits performed by the Company’s independent internal audit, i.e. GAO

What you’ll bring:

Strategic Thinking    
Innovation    
Collaboration & Partnership:

• Interdepartmental Collaboration - Work closely with the IMG IC & Corporate IC Team to ensure alignment of strategies and sharing of best practices.
• Cross-Functional Projects - Participate in or lead projects that involve multiple departments, promoting integration and cohesion across the organisation.
• Stakeholder Engagement - Engage with key stakeholders to understand their needs and provide solutions that support the overall mission of the team.

Qualifications
Your background:

Education:

• Bachelor’s or Master’s degree with Professional certifications (e.g. Certified Internal Auditor, Chartered Accountant, Certified Public Accountant).              

Experience:

• At least 3-5 years leadership /managerial experience in internal/external audit, accounting or finance positions. Experience in Forensic audit will be added advantage.   

Technical Skills:    

• Analyzing and decision-making skills.
• Analyzing and documenting process flows and making recommendations to improve controls and processes.
• Ford Finance, Accounting, and operational systems knowledge.    
• Experience in various Ford Finance, Accounting & Manufacturing organizations.
• Auditing and/or control environment experience.
• Analytical approach and strong decision-making and judgement skills.    
• Advance Excel and Presentation Skills.        
• Must have knowledge of the Sarbanes Oxley Act (S-Ox).        
• Understanding of Automotive Industry & Manufacturing.    

Soft Skills:

• Leading discussions across organizations.                
• Interpersonal and active listening skills.                    
• Working in unfamiliar and unstructured environment.                
• The ability to present to senior management up to an including Corporate President Level (LL1).                    
• The ability to manage independently a diverse workload ensuring effective prioritization
• Adaptable and persuasive with strong written and verbal communication skills.    
• An unimpeachable level of integrity and accountability.            
• Strong motivational and self-starter characteristics with a drive for results.
• An understanding of the importance of quality and the philosophy of continuous improvement.                        
• Analytical approach and strong decision-making and judgement skills.    
• Pays Attention to detail.                

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Job Description

• The Export Supervisor is responsible for overseeing the end-to-end export order management process, ensuring that all orders are processed, released, and shipped within the required timelines. The role requires close coordination with the PS&L team to ensure the timely procurement and supply of parts, as well as collaboration with warehouse operations to ensure orders are released and processed within the prescribed order-to-invoice lead times. Due to warehouse space constraints, the Export Supervisor is responsible for reviewing, prioritizing, and authorizing the release of export orders based on available capacity while ensuring the timely shipment of orders to achieve CSO revenue targets and meet dealer expectations. The incumbent works closely with the Shipping team to drive actions that support the achievement of export shipment targets across all transport modes, including air freight, sea freight, and Sub-Saharan Africa (SSA) road exports. The role is critical in ensuring operational efficiency, customer satisfaction, and the successful execution of export logistics activities.

Responsibilities
What you’ll do:

Order release co-ordination        

• Review export order report and co-ordinate the releasing of sea orders based on WIP, space availability and movement of shipments    
• Export orders and monitor the movement of the orders from release to packing stage
• Export orders and monitor the movement of the orders from release to packing stage
• Manage and control aged dealer back orders and overdue supplier orders to the minimums specified"        

Revenue recognition                    

• Manage export daily ensuring the movement of orders from order release to order invoicing                
• Manage the order to invoice days invoice days for all export customers in line with company objectives                    
• Lead cost reduction initiatives                

Shipping Co-ordination                        

• Co-ordinate the daily shipment planning and execution        
• Publish daily, weekly and monthly metrics reports to CSO management Expected Outcome (Train and support team members in the use of PS&L Systems and tools)    

Dealer Management        

• Handle "Vehicle off road" orders promptly and provide accurate information to dealers                        
• Address and resolve any logistical issues such as delays, custom holds, damaged goods or shipping discrepancies        
• Manage logistics requirements for launches and special shipment

Interdepartmental Collaboration            

• Collaborate with Dealers, IMG Finance, and internal stakeholders (e.g., Operations, Parts Supply, Sales) to facilitate smooth logistics operations.            
• Communicate operations plans, updates, and challenges effectively to stakeholders across the organization.            
• Suggest process improvements ideas for CSO 

Cross-Functional Projects                

• Participate in or lead projects that involve multiple departments, promoting integration and cohesion across the organization
• Participate in cross-functional meetings to align logistics strategies with overall business objectives.            

Stakeholder Engagement                    

• Engage with key stakeholders to understand their needs and provide solutions that support the overall mission of the team.    

How you’ll measure success:

• FPS compliance
• SQDCP KPI’s achievements
• One Ford Behaviors
• Motivated team
• Time management
• Adaptable & Proactive
• Very strong Microsoft office skills
• Emotional intelligence
• Knowledge of PANDA and ODBC
• Must be willing to work overtime when required

What you’ll bring:

• Strong analytical and problem-solving skills.        
• Proficient in logistics and project management software (e.g.,Panda, SAP, Oracle, MS Project).                
• Excellent organizational, multitasking, and project management abilities.        
• Strong communication and interpersonal skills, with the ability to work collaboratively across departments.            
• Attention to Detail 
• Good Communication skills 
• Proficient in Excel, Microsoft, PowerPoint & MS Projects, etc.                    

Qualifications

Your background:

• Bachelor’s degree in Operations Management, Supply Chain Management, Logistics, or a related field        
• Minimum 3 Years Experience
• Proven experience in quality control or quality assurance, preferably in a warehouse or logistics environment.