Bookings Clerk at Helderberg Personnel

• A Well-established Luxury Dealership has an opportunity for an experienced Bookings Clerk with at least 2 – 5  years experience in a similar position within a motor dealership to join their team in Stellenbosch (Western Cape).
• The successful candidate will provide customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals.
• By effectively managing the booking process and providing exceptional customer service, the Motor Vehicle Dealership Bookings Clerk contributes to the overall success and reputation of the dealership

Requirements:

• Fully Bilingual (English, Afrikaans) – a third SA language would be an advantage
• Motor dealership industry experience is essential
• Working Experience in the role of Bookings Clerk within a Dealership would be preferred.
• Some mechanical knowledge would be a significant advantage
• Customer and Service Orientated
• Self-Management and Resilience

Duties will include, but are not limited to:

Booking Appointments:

• Schedule appointments for vehicle servicing, maintenance, repairs, and other related services requested by customers.

Customer Interaction:

• Interact with customers via phone, email, or in-person to understand their service needs, address inquiries, and provide information regarding available appointment slots, service options, and pricing.

Appointment Scheduling:

• Use dealership management software or scheduling systems to book appointments, ensuring efficient allocation of service bays and technicians' time.

Service Recommendations:

• Provide customers with recommendations for routine maintenance based on mileage, manufacturer guidelines, and vehicle inspection results.

Confirmations and Reminders:

• Confirm scheduled appointments with customers via phone, email, or SMS and send appointment reminders to reduce no-shows and ensure timely arrivals.

Documentation:

• Maintain accurate records of appointments, service requests, customer information, and service histories in the dealership's database or CRM system.

Coordination with Service Department:

• Liaise with the service department to ensure they are adequately staffed and prepared for scheduled appointments, including parts availability if needed.

Upselling and Cross-selling:

• Identify opportunities to upsell additional services or products based on customers' vehicle maintenance needs and dealership promotions.

Customer Satisfaction:

• Ensure a high level of customer satisfaction by providing excellent service, addressing concerns or complaints promptly, and following up with customers post-service to ensure their expectations were met.

Administrative Tasks:

• Assist with general administrative duties such as filing paperwork, processing payments, and maintaining a clean and organised workspace.

Team Collaboration:

• Collaborate with other dealership staff, including service advisors, technicians, and parts department personnel, to ensure smooth operations and customer satisfaction.

Compliance:

• Ensure compliance with dealership policies, procedures, and industry regulations related to customer service, vehicle servicing, data privacy, and consumer rights.

Training and Development:

• Stay updated on dealership services, vehicle models, maintenance procedures, and industry trends through training sessions and self-study to enhance job performance and customer interactions

Closing Date: 2026-02-13