Bookkeeping Support Specialist at Dye & Durham Corporation

Purpose;

• The purpose of this role is to deliver exceptional customer service by effectively managing and responding to customer enquiries and issues.
• By providing accurate information and timely resolutions.
• You will help build and maintain strong relationships with customers, fostering loyalty and trust in the D&D brand.
• You will ensure that any customer needs are met and issues addressed promptly through proactive and positive communication.

Key Responsibilities

• Support the Insight Legal Software Product
• Provide help and assistance to customers on the telephone in a prompt and courteous manner
• To promote a helpful and professional image to the customer giving full co-operation to any customer requiring attention
• To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way
• To anticipate customer needs whenever possible to enhance the quality of service offered by the Company and to ensure customer loyalty is maintained
• Provide telephone and onsite training of the Insight Legal Software product.
• To comply with all statutory legislation
• To identify and report all and any hazards

Skills, Knowledge & Expertise

• Basic understanding of accounting and bookkeeping best practices.
• Knowledge of SRA Accounts rules.
• Ability to communicate clearly, professionally, and succinctly.
• Works well under pressure with excellent time management skills.
• Create and publish documentation containing instructions for client consumption.
• Advanced knowledge of MS Office (Word, Excel and Outlook) .
• Effective listening skills and ability to muti-task.
• Excels in a team environment and takes ownership of tasks and assignments.
• Contact center/ support experience