Jobs at Dye & Durham Corporation

About Dye & Durham

• Dye & Durham is a global leader in legal technology.
• The company’s three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.  
• Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort. 

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Purpose;

• The purpose of this role is to deliver exceptional customer service by effectively managing and responding to customer enquiries and issues.
• By providing accurate information and timely resolutions.
• You will help build and maintain strong relationships with customers, fostering loyalty and trust in the D&D brand.
• You will ensure that any customer needs are met and issues addressed promptly through proactive and positive communication.

Key Responsibilities

• Support the Insight Legal Software Product
• Provide help and assistance to customers on the telephone in a prompt and courteous manner
• To promote a helpful and professional image to the customer giving full co-operation to any customer requiring attention
• To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way
• To anticipate customer needs whenever possible to enhance the quality of service offered by the Company and to ensure customer loyalty is maintained
• Provide telephone and onsite training of the Insight Legal Software product.
• To comply with all statutory legislation
• To identify and report all and any hazards

Skills, Knowledge & Expertise

• Basic understanding of accounting and bookkeeping best practices.
• Knowledge of SRA Accounts rules.
• Ability to communicate clearly, professionally, and succinctly.
• Works well under pressure with excellent time management skills.
• Create and publish documentation containing instructions for client consumption.
• Advanced knowledge of MS Office (Word, Excel and Outlook) .
• Effective listening skills and ability to muti-task.
• Excels in a team environment and takes ownership of tasks and assignments.
• Contact center/ support experience

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Job Description

• Development and maintenance of automated legal precedents used by law firms throughout Canada, the UK and South Africa.
• These precedents include both statutory court forms, as well as general legal documents and correspondence documents customised on behalf of our clients.

Key Responsibilities

• Document Construction, Formatting and Styling, using MS Word as well as proprietary MS Word-like user interfaces.
• Researching and understanding the environment in which a document operates.
• Analysing the degree to which the document should be automated.
• Marking-up and automating the document using in-house programing tools involving document logic ("if then/else"), fillpoints/stop-codes and dialogs.
• Testing, trouble shooting, and maintaining the documents developed.

Skills, Knowledge & Expertise

• Must love Documents!
• Analytical, structured, organized, methodical and logical.
• Must have an eye for attention to detail.
• Must have advanced word processing skills in general and be proficient in the use of Microsoft Word in particular.
• Quick learner.
• Good problem-solving skills.
• Ability to manage time well.
• Works well under pressure.
• Ability to work accurately at a fast pace and multi-task.
• Good working knowledge of Windows Operating System, MS Office, Internet.

Nice to have (but not a prerequisite):

• Experience with document automation.
• Legal / Law office domain knowledge.
• Skills in MS Office automation (eg. MS Excel).
• IT/IS background.

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Purpose

• Development and maintenance of automated legal precedents used by law firms throughout Canada, the UK and South Africa.
• These precedents include both statutory court forms, as well as general legal documents and correspondence documents customised on behalf of our clients.

Key Responsibilities

• Document Construction, Formatting and Styling, using MS Word as well as proprietary MS Word-like user interfaces.
• Researching and understanding the environment in which a document operates.
• Analysing the degree to which the document should be automated.
• Marking-up and automating the document using in-house programing tools involving document logic ("if then/else"), fill points/stop-codes and dialogs.
• Testing, trouble shooting, and maintaining the documents developed.

Skills, Knowledge & Expertise

• Must love Documents!
• Analytical, structured, organized, methodical and logical.
• Must have an eye for attention to detail.
• Must have advanced word processing skills in general and be proficient in the use of Microsoft Word in particular.
• Quick learner.
• Good problem-solving skills.
• Ability to manage time well.
• Works well under pressure.
• Ability to work accurately at a fast pace and multi-task.
• Good working knowledge of Windows Operating System, MS Office, Internet.

Nice to have (but not a prerequisite):

• Experience with document automation.
• Legal / Law office domain knowledge.
• Skills in MS Office automation (eg. MS Excel).
• IT/IS background.

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Purpose:

• We are seeking a dedicated and detail-oriented Implementation Consultant to join our dynamic team.
• In this role, you will be responsible for guiding clients through the implementation of our software solutions, ensuring a seamless transition and optimal utilisation of our products.
• Your expertise will play a crucial part in enhancing client satisfaction.

Key Responsibilities

• Managing the Project assigned to you and making sure that all Milestones are met and the Project Launches as per project plan.
• Effectively manage and understand the conversion process and financial data from the Legacy System to GhostPractice to assist the Conversion Specialist team in successfully converting the data correctly.
• Understanding and Analysing the client’s data along with the client and converting and importing it into GhostPractice (Non-Financial).
• Installing SQL and GhostPractice at the client if and when necessary.
• Ensuring that all project related admin and documentation is completed and filed on GhostPractice.

Skills, Knowledge & Expertise

• Strong accounting skills.
• Ability to handle multiple priorities and remain focused and organized.
• Ability to effectively communicate verbally and in writing.
• Proficiency in Microsoft Office products.
• Understand all the functionality within the GhostPractice system.
• Effectively manage Project Milestones and Due Dates.

go to method of application »

Purpose:

• We are seeking a dedicated and detail-oriented Implementation Consultant to join our dynamic team.
• In this role, you will be responsible for guiding clients through the implementation of our software solutions, ensuring a seamless transition and optimal utilisation of our products.
• Your expertise will play a crucial part in enhancing client satisfaction.

Key Responsibilities

• Managing the Project assigned to you and making sure that all Milestones are met and the Project Launches as per project plan.
• Managing and completing the conversion process.
• Train clients on all the functionality within the GhostPractice system.
• Problem solving of client issues.
• Functional testing of software.
• Interviewing the client and understanding the client’s processes and procedures in order to implement GhostPractice successfully.
• Understanding and Analysing the client’s data along with the client and converting and importing it into GhostPractice (Non-Financial).
• Installing SQL and GhostPractice for the client if and when necessary.
• Ensuring that all project related admin and documentation is completed and filed.

Skills, Knowledge & Expertise

• Ability to handle multiple priorities and remain focused and organized.
• Ability to effectively communicate verbally and in writing.
• Proficiency in Microsoft Office products.
• Understand all the functionality within the GhostPractice system.
• Effectively manage Project Milestones and Due Dates.
• Strong accounting background.
• Can do full SQL and setup Backups after SQL installation.

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Job Description

• We’re looking for experienced payroll officer with a minimum of 3-5 years’ previous payroll experience to join our busy, vibrant team.
• As a payroll team member, you’ll be working across multiple jurisdictions payroll.
• This role is extremely diverse and no two days are ever the same! It’s a fast-paced environment so you must be capable of juggling a varied workload and achieving deadlines whilst maintaining a high level of accuracy.

Key Responsibilities

• Full responsibility for multiple allocated internal payrolls with varying pay cycles
• Ensure all payrolls are run on time
• Maintain accurate records for all employees
• Produce payslips and payroll analyses & regional revenue reporting
• Run month end and year end procedures, including pension and benefit administration.
• Support annual and regular auditing requirements both internally and with our finance partners
• Build and maintain relationships with employees, liaising with them regularly

Skills, Knowledge & Expertise

• A minimum of 3-5 years’ experience working in the payroll department.
• Fully up to date with all Payroll rules and regulations in South Africa. (UK, Ireland, Canada (desirable).
• Ability to manually calculate tax and any other regulatory commitments
• Adaptable to different payroll software, Sage and ADP payroll experience desirable
• Experience desirable in administration of provident and benefits systems
• Advanced knowledge of Microsoft Excel, with experience with creating, importing and uploading CSV files
• Data oriented with a focus on accuracy
• Excellent communication and organisational skills
• Ability to work in a fun, fast-paced environment and pay close attention to detail.
• Competent to work on your own and as part of a team.

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Job Description

• The successful candidate will have 8+ years of experience.
• They will be a self-starter, highly motivated, and keen to learn.
• The individual will own the development of our in-house applications, as well as facilitating product builds and client integrations.
• They must possess a strong background in SOLID engineering, plus modular system design.
• Core responsibilities revolve around management and extension of existing code base, development of new products and working with product owner to meet business requirements and departmental objectives.

Key Responsibilities

• Strong mentoring ability to align team resources with departmental objectives in SOLID engineering and other best practices.
• Review and provide realistic estimates around planned tasks.
• Effective planning to maintain a healthy backlog of work items including product initiatives and tech debt.
• Prepare documentation on the status, operation, and maintenance of software.
• Clearly and regularly communicate with technical support colleagues and management.
• Development scheduling and deployment of code sets.
• Participate in peer-reviews of solution designs and code reviews.
• Work closely with all stakeholders to troubleshoot product and systems issues, exploring solutions and implementing long-term fixes to prevent recurrences.

Skills, Knowledge & Expertise

• ASP.NET / .NET CORE MVC.
• Experience of Angular and web-related technologies (HTML, XML, CSS, JSON, JavaScript, jQuery).
• MS SQL knowledge is a must.
• Strong grasp of SOLID design principles.
• Entity Framework.
• Azure knowledge is a strong asset.
• Relevant Education (Degree/NVQ or similar in Computer Science, Software Engineering, Mathematics etc.).
• Any domain knowledge relating to business law, property searches / registration, or property / environmental risks is a big plus.