Branch Administration Supervisor at Fidelity Services Group

Role Purpose

• The Admin Supervisor oversees and coordinates all administrative functions within the branch to ensure smooth operations, compliance with internal procedures, and effective administrative support to the Branch Manager and sales teams. This role includes supervising branch administrators, managing workflow, ensuring accuracy, and upholding company standards across all administrative activities.

Key Responsibilities

Team Leadership & Supervision

• Supervise, guide, and support branch administrators in daily tasks and performance.
• Allocate and manage workloads to ensure deadlines and operational requirements are met.
• Provide training, mentoring, and upskilling to branch admin staff.
• Monitor timekeeping, attendance, and adherence to branch procedures.

Operational Administration Oversight

• Ensure accurate capturing, checking, and issuing of leads and contract documentation for submission to OTC.
• Review and verify weekly sales rep feedback captured on the system.
• Ensure admin staff maintain accurate records, filing, and compliance with reporting standards.
• Oversee diary management for sales reps, including appointment scheduling and changes.

Meeting, Reporting & Compliance

• Oversee preparation of monthly and quarterly PowerPoint review packs.
• Ensure accurate collation of all daily, weekly, and monthly stats for management.
• Review minutes for branch reviews and DICE meetings before final distribution.
• Maintain compliance with company policies, processes, and governance requirements.

Procurement & Vendor Management

• Approve vendor requisitions compiled by branch administrators.
• Ensure vendor loading, invoicing, and payment processes are accurately completed and submitted on time.
• Monitor procurement workflows to prevent delays and errors.

Payroll, HR & Staff Support

• Oversee preparation and submission of monthly attendance registers to payroll.
• Verify staff leads and lead payment schedules before submission.
• Support with recruitment, onboarding, and performance documentation for admin team members.

Client & Internal Communication

• Handle escalated queries from management, reps, clients, and internal departments.
• Ensure admin staff manage incoming calls and client interactions professionally.
• Promote effective communication channels within the branch.

Ad Hoc & Branch Support

• Support the Branch Manager with administrative, operational, and reporting tasks.
• Provide relief assistance where workflows require additional support.
• Ensure continuous improvement of admin processes and branch operations.

Minimum Requirements

• Matric (Grade 12)
• 3–5 years administrative experience, including supervisory or team‑lead experience
• Strong computer literacy (Excel, Word, PowerPoint essential)
• Experience within a sales or operational branch environment advantageous

Key Competencies

• Strong leadership and people‑management skills
• Excellent administrative and organizational ability
• High attention to detail and accuracy
• Strong communication and interpersonal skills
• Ability to multitask and manage pressure
• Professional and customer‑focused approach
• Strong problem‑solving and decision‑making capabilities

Deadline:5th March,2026