Branch Manager - Durban at Volvo Group

Position Description

• The main purpose of the job to steer, direct the development and have the full ownership of the profit and loss (P&L) of the branch. The role has the full responsibility of the performance KIP’s related to productivity, efficiency and utilization.
• The Branch Manager will take lead and drive activities leading to the highest Customer Satisfaction, ambition of being #1. In addition, the role has the full responsibility to make sure that Health & Safety remains a top priority without any compromises.

Reporting: This role reports directly to the Director Retail Operations Volvo Group Southern Africa, or to the position that the company may appoint.
The Role is a member of the Retail Operations Executive Leadership Team, if not other is decided by the Director Retail Operations.
 
Job Objectives:

• Full profit and loss (P&L) responsibility for the branch.
• Ensure fully compliance with Health and Safety requirements and directives.
• Ensure the dealer is run efficiently at all times.
• Drive customer satisfaction by ensuring that all activities are customer centric and value adding.
• Ensure that WIP (Work in Progress) is managed, by focusing on all the cost been allocated and invoicing completed on a daily basis.
• Achieve and govern the overall decided strategic business plan to meet financial objectives defined in the VTSA annual business- and financial plans.
• Make sure that all defined performance KPI’s (efficiency, productivity and utilization) and targets are met.
• Secure and support a correct way-of-working in order to achieve operational excellence and Customer Satisfaction in a true commercial crew mindset.
• Drive and participate in the creation of the optimal way of working, and securing implementation of decided retail processes.
• Secure correct competence level within the branch through cross functional cooperation with other Volvo business units.
• To manage, develop and motivate the branch’s colleagues within area of responsibility in accordance with Company policy and drive cross functional excellence from all stakeholders to achieve targets.
• Fully accept and demonstrate the complete range of managerial responsibilities and utilize appropriate tools like Performance Touchpoints and the Pulse survey tool and follow-up.
• Effectively communicating with Business Control to ensure consistency with projections.
• To manage, develop and motivate employees in accordance with Company policy and culture.
• Ensure a full staff compliment at all times.
• Ensure the completion of performance evaluations on a regular basis. 
• Coordinating regular meetings with the managers to ensure their profitability and efficiency.
• Overseeing and maintaining compensation plans for all employees as per the company policy.

Qualifications & Job Experience:

• Grade 12 / N4.
• Relevant post matric qualification.
• Minimum 3 years experience as a Branch Manager or Equivalent.
• Proven technical and sales knowledge and experience within the Commercial Vehicle Industry.
• Fully proficient managerial skills when it comes to general understanding of the truck business and customer, focus and expert knowledge when it comes to retail operations and workshop processes.
• Committed and driven team-player with business oriented skills at management level to collaborate with different business functions.
• Ability to communicate effectively with different stakeholders on different levels.
• Structured and result oriented in-depth knowledge with a very strong human understanding including the ability to build strong teams, employee- and customer relations.
• Engage in an cross-functionally work with an entrepreneurial mindset leveraging the knowledge and support available in all areas of  Volvo Group Southern Africa and external partners to ensure high levels of dialogue, exchange of information and coordination between all stakeholders.
• Contributes to Team, Department and Company effort by accomplishing related performance KPI’s and undertaking any requested job as needed.

Key Competencies:

• Strong interpersonal skills – including excellent written and oral communication with the ability.
• To communicate appropriately with all levels of management and colleagues.
• Personal drive, service minded with a high learning agility Proficient business decision- and problem solving skills.
• Ability to work in and adapt to a multi-cultural working environment.
• Depth experience in understanding retail business and workshop processes with all performance KPI’s related to leading a successful workshop (Productivity, Efficiency and Utilization).
• Heavy duty truck customer experience.
• Work in accordance with the Volvo Group processes, the Code of Conduct and the Volvo Group Values.
• Fluent in English, with good written and verbal communication skills.