Branch Manager at Novus Holdings Ltd

Job Description    

• On the Dot Supply Chain Management (Pty) Ltd, a division of Novus Holdings, seeks to appoint a diligent Branch Manager in the Operations Department. This position is based in Durban, KZN. The successful incumbent will report into the National Operations Manager.

Key Duties and Responsibilities    
(The primary tasks, functions and deliverables of the role)

• Implement regional growth strategies in the branch to grow revenue and profit;
• Put operational plans in place in the branch to ensure timely service delivery at right cost and quality, aligned to overall regional strategy;
• Maximise the efficiency and productivity levels of all aspects of the branch’s operation, continuously seeking to optimise processes and find value-add opportunities for the branch;
• Ensure that the branch meets all operational targets, creating value for the business and meeting customer needs;
• Ensure achievement of budgeted and agreed financial performance of the branch by focusing on core business drivers;
• Responsible for financial control, reporting on branch finances and performing financial analyses for the branch;
• Build effective, value-adding, transparent relationships with all stakeholders (customers, suppliers and employees) through regular communication, reporting and personal interaction;
• Ensure effective customer relations management in the branch, making changes
• Monitor compliance with service level agreements, including compliance by service providers;
• Optimally manage company assets and minimise loss through adherence to all relevant company standard operating procedures;
• Plan for, select, develop and retain suitable staff for the branch and develop and maintain a high-performance team;
• Embed and sustain the organisation’s culture and values in the branch;
• Provide accurate and relevant reporting information to management and clients monthly or as requested to assist with strategic organisational decision-making;
• Ensure that effective management controls and good governance practices are in place and that policies and procedures are complied with;
• Ensure compliance with all legal and statutory requirements in the branch;
• Seek and continuously develop knowledge and information about competitor activity and communicate this to relevant departments in the company; and
• Ensure cash management and the security of all assets by enforcing security policies at the branch.

Educational Requirements    

• Matric
• Diploma in Business Administration, Finance, Accounting, Management, or Marketing.

Experience Requirements    

• At least 5 years’ relevant experience, with a proven track record in managing a business or branch successfully;
• Experience in all aspects of management, i.e. HR, finance, operations, etc
• Experience in a publication distribution environment advantageous.
• Proficient in relevant computer packages and application.
• Local area knowledge advantageous.

Skills and Competencies    
(The abilities that the individual needs in order to perform this role effectively)

• Business acumen: Applies understanding of the business and how own Area integrates with others to achieve departmental objectives
• Leadership: Manages one or more generally homogeneous Teams; adapts department plans and priorities to meet short-term service and/or operational objectives
• Problem solving: Identifies and solves technical and operational problems; understands and recognizes broader impact across the department
• Impact: Guided by policies and departmental plan, impacts the Team’s ability to achieve service, quality and timeliness of objectives
• Interpersonal skills: Guides and influences others either internally or externally to adopt a different point of view

Deadline:22nd February,2026