Branch Manager at Raizcorp

• Raizcorp is seeking a dynamic and experienced Branch Manager to lead one of our high-impact learning centres in Sandton, Johannesburg. In this pivotal role, you will be responsible for overseeing the end-to-end delivery of multiple bespoke entrepreneurial development programmes, while managing a diverse team of business coaches (Guides), facilitators, administrators, and support staff.
• Our programme participants are small business owners — actively running their businesses while on programme — and rely on our structured, compliance-driven learning journey to grow. Your mission is to ensure seamless project execution, full programme compliance, operational excellence, and an empowered, high-performing team.

Key responsibilities

Programme & Project management

• Drive full lifecycle management of multiple sponsored programmes from initiation to graduation.
• Lead delivery of complex, compliance-heavy projects with changing requirements and multiple stakeholders.
• Maintain and execute against detailed programme plans (scopes, schedules, budgets, risk registers, etc.).
• Ensure that every programme achieves its key outcomes and graduation milestones.

Operational oversight & centre management

• Oversee daily operations of the branch, ensuring all sessions run on time and to standard.
• Manage centre logistics, scheduling, absentee cover, facility readiness, and “always-on” operational status.
• Create an environment of professional excellence, discipline, and continuous improvement.

Compliance & data-driven reporting

• Ensure meticulous adherence to each programme’s compliance framework (attendance, coaching hours, deliverables, financial contributions, etc.).
• Own data integrity across all participants and programmes using bespoke learning and incubation management systems.
• Produce accurate and insightful reports for internal leadership and external sponsors – enabling informed decision-making and trend analysis.

Team leadership & performance management

• Lead, coach, and hold accountable a team of business coaches (Guides), administrators, facilitators, and support staff.
• Drive team performance through structured feedback, operational discipline, and values-based leadership.
• Ensure capacity planning, professional development, and a culture of accountability across the branch.

Stakeholder & client engagement

• Represent the branch in high-stakes sponsor engagements including boardroom reporting to C-suite clients.
• Defend programme data, align on strategic adjustments, and rapidly translate client instructions into delivery actions.

Experience & qualifications

• Minimum 5 years’ experience in project management, programme delivery, or structured learning/training environments (e.g., SETAs, learnerships, corporate-funded programmes).
• Demonstrated success leading large teams and managing complex, high-volume portfolios.
• Strong experience in compliance-heavy environments with reporting, audits, and programme requirements.
• Advanced data literacy and reporting experience using learning or incubation management systems.
• Strong emotional intelligence and proven ability to lead and inspire diverse teams.
• Comfortable working with and reporting to C-suite stakeholders.
• Tertiary qualification is non-negotiable; formal project management credentials (e.g., PMP, PRINCE2) are advantageous.
• Strong business acumen, structured thinking, and operational discipline.
• Valid driver’s license and own reliable vehicle.
• Local travel to clients and programme events as required (no extensive travel).