Branch Operations Manager at West Coast Personnel

• A well-established distribution and warehousing business are looking for a hands-on Branch Operations Manager to oversee the daily operations of its branch.
• This role is suited to an operationally driven individual with experience managing warehouse, distribution, customer service and sales support teams within a fast-paced environment.
• The successful candidate will be responsible for ensuring the smooth running of branch operations, maintaining service levels, managing stock control processes, and leading the branch team effectively.

Key Responsibilities
Branch & Operational Management

• Oversee daily branch operations and ensure efficient workflow
• Coordinate warehousing, dispatch, and distribution activities
• Monitor operational processes and improve efficiencies where possible
• Ensure branch housekeeping, maintenance, and safety standards are maintained

Team Leadership

• Supervise and support warehouse, operations, and sales support staff
• Manage staff scheduling, performance, and daily productivity
• Provide guidance, training, and operational support to the team
• Promote a positive and professional working environment

Stock & Distribution Control

• Oversee stock control processes and stock accuracy
• Coordinate stocktakes and investigate stock variances
• Ensure effective receiving, storage, and dispatch processes
• Monitor delivery schedules and customer service standards

Administrative & Financial Oversight

• Assist with branch administration, reporting, and operational controls
• Monitor petty cash, basic financial controls, and operational expenses
• Ensure accurate record keeping and ERP system updates
• Support audit readiness and compliance requirements

Requirements

• Matric essential
• 3–5 years’ experience in branch operations, warehouse supervision, or distribution management
• Experience managing teams within a warehouse, distribution, manufacturing, or operational environment
• Strong organisational and leadership skills
• Good stock control and operational coordination experience
• Computer literate with Excel and ERP system exposure advantageous
• Ability to work in a fast-paced and hands-on operational role