West Coast Personnel streamlines the recruitment process by presenting the best-vetted candidates, on time. Our Recruitment service is free and your company pay for our expertise after the successful candidate has commenced employment. Our EOR service issues employment contracts on your behalf, handles payroll, salaries and statutory responsibilities and cha...
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- We are seeking a highly motivated and customer-focused Customer Care Specialist to join our team. This role is critical in managing customer relationships, resolving complaints, and retaining customers who are considering cancellation.
- The successful candidate will play a key role in protecting revenue by delivering exceptional service and turning challenging situations into positive outcomes.
Key Responsibilities
- Handle inbound and outbound customer interactions, particularly with customers wishing to cancel services
- Proactively retain customers by understanding concerns and offering effective solutions
- Manage and resolve customer complaints in a professional and empathetic manner
- Investigate issues related to service delivery, communication, and product performance
- Negotiate retention outcomes that are beneficial to both the customer and the business
- Maintain accurate records of customer interactions and resolutions
- Collaborate with internal teams to address recurring issues and improve service delivery
- Meet individual retention and performance targets
Required Experience & Skills
- Proven experience in a customer service or customer care role
- Demonstrated experience in complaint resolution and de-escalation
- Strong customer retention experience (essential)
- Excellent negotiation and objection-handling skills
- Must be computer literate
- Ability to remain calm and professional under pressure
- Strong communication skills (verbal and written)
- Results-driven with a proactive and positive attitude
Preferred / Advantageous
- Experience in a retention or cancellations team
- Background in telecoms, insurance, or security services
Key Competencies
- Customer-centric mindset
- Resilience and emotional intelligence
- Problem-solving ability
- Persuasive communication
- Target-driven and self-motivated
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- A well-established supplier/distribution company based in Killarney Gardens is seeking an experienced and detail-oriented Accounts Assistant / Creditors Clerk to join their finance team. This role is ideal for a candidate who enjoys working in a fast-paced environment, takes ownership of their work, and has strong creditors/accounts payable experience.
Key Responsibilities:
- Accounts Payable / Creditors
- Capture and process supplier invoices and payments
- Reconcile supplier statements and resolve queries
- Process expense claims and manage petty cash
- Handle company credit card reconciliations
- Ensure accurate and timeous payment processing
- Additional Finance Support
- Assist with customer account queries and credit notes when required
- Support debtors administration during peak periods
- Assist with inventory and general bookkeeping functions
- Maintain accurate financial records and documentation
Minimum Requirements:
- Matric (essential)
- 3–5 years’ experience in a finance/accounts role
- Solid creditors/accounts payable experience
- Strong MS Excel skills
- Experience working on accounting systems (Xero and Dear Systems advantageous)
- Strong attention to detail and accuracy
- Able to work independently and meet deadlines
- Positive attitude with good communication skills
- Bookkeeping Diploma or relevant finance qualification
- Experience within wholesale, distribution, or stock-based environments
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- Our client is looking for a motivated and results-driven Aluminium Sales Representative to grow their customer base and strengthen relationships within the construction, architectural, and manufacturing sectors. If you are passionate about sales, enjoy building long-term client relationships, and understand aluminium products and solutions, we’d like to hear from you.
Key Responsibilities
- Generate new business opportunities and maintain existing client relationships
- Promote and sell aluminium products, systems, and solutions
- Prepare quotations, follow up on leads, and close sales deals
- Conduct client visits and site assessments when required
- Achieve monthly sales targets and performance goals
- Provide product knowledge and technical support to customers
- Coordinate with internal teams to ensure smooth order processing and delivery
- Monitor market trends, competitor activity, and customer needs
Requirements
- Proven sales experience in aluminium, or related industries
- Strong communication and negotiation skills
- Ability to build and maintain professional client relationships
- Self-motivated with a target-driven mindset
- Valid driver’s licence and willingness to travel
- Computer literacy
- Technical knowledge of aluminium products
- Valid drivers’ licence
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- Our client is seeking an experienced Service Coordinator with a background in the food service industry and strong administrative skills. The successful candidate will be responsible for scheduling and coordinating service calls, liaising with customers, allocating technicians, and managing warranty claims and service documentation. Additional duties include maintaining accurate records, monitoring inventory, and supporting invoicing and service reporting. The ideal candidate is highly organised, able to work under pressure, and has strong communication and problem-solving abilities with experience in service management systems.
Minimum Requirements
- Previous experience in the service industry is essential, specifically in food services
- Proven experience in a service coordination, scheduling, or administrative role
- Experience handling warranties and service-related documentation
- Strong communication and customer service skills
- Ability to work under pressure and manage multiple tasks simultaneously
- Excellent organisational and problem-solving abilities
- Computer literacy and experience working with service management systems will be advantageous
Key Responsibilities
- Responsibilities include, but are not limited to:
- Scheduling and coordinating service calls, maintenance, and repair work
- Liaising with customers to confirm appointments and resolving queries
- Allocating and dispatching technicians according to availability and skill set
- Processing and managing warranty claims and related documentation
- Maintaining accurate records of service activities, job cards, warranties, and customer communication
- Monitoring and tracking parts and inventory required for service-related work
- Working closely with the technical team to ensure efficient and timely service delivery
- Following up on outstanding service issues and monitoring service performance
- Invoicing, quotations, and service reporting as required
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- Our client is seeking an experienced and hands-on Retail Supervisor to lead the daily operations of our retail branch in Melkbosstrand. This role is suited to a confident leader with strong people management skills, excellent operational ability, and a solid understanding of South African labour legislation and workplace procedures.
Key Responsibilities
- Oversee the day-to-day running of the retail branch
- Lead, motivate, and manage staff performance
- Ensure excellent customer service standards are maintained
- Handle staff scheduling, attendance, and productivity management
- Address staff-related matters professionally and ensure the correct initial procedures and documentation are followed in line with the Labour Relations Act (LRA) and company policies
- Maintain operational standards, stock control, and general branch administration
- Ensure compliance with company procedures, health and safety standards, and labour legislation
- Support recruitment, onboarding, and training of staff where required
- Resolve customer and operational matters efficiently and professionally
Minimum Requirements
- Proven experience in a retail supervisory or management role
- 2 years retail store supervision experience essential
- Strong staff management and leadership experience
- Sound understanding of the Labour Relations Act (LRA) and workplace disciplinary procedures
- Ability to manage staff matters confidently, professionally, and fairly
- Strong administrative and organisational skills
- Excellent communication skills
- Afrikaans first language essential
- Reliable transport and ability to travel to Melkbosstrand daily
- Computer literacy and retail systems experience advantageous
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- The ideal candidate will provide engineering support by analysing, compiling, and recording statistical engineering data for Quality Assurance purposes, ensuring accurate and reliable information is available to all relevant stakeholders and that manufacturing processes consistently meet required quality standards.
Responsibilities:
- Develop and maintain electrical, mechanical, pneumatic, and engineering quality procedures, standards, and specifications.
- Maintain QA records and systems (including platforms such as Shopware) and ensure manufacturing data is available and adhered to.
- Ensure manufacturing processes consistently meet required quality and customer standards.
- Coordinate internal and external quality audits and implement corrective actions for non-conformances.
- Review and improve quality inspection systems and engineering QA standards.
- Drive continuous improvement initiatives to enhance machine performance, product quality, and operational efficiency.
- Maintain document management systems and engineering documentation.
- Compile technical and management reports for relevant stakeholders.
- Manage the Facilities Team and coordinate maintenance support, task planning, parts procurement, and external service providers.
- Ensure compliance with applicable regulations, internal controls, and operational procedures.
- Identify and report operational risks while maintaining accurate documentation and records.
- Contribute to budget preparation, monitor expenditure, and identify cost-reduction opportunities.
- Maintain effective relationships with internal and external stakeholders and represent the organisation in relevant meetings.
- Resolve operational issues proactively while maintaining high professional and ethical standards.
Requirements:
- Matric Certificate
- Diploma in Electrical Engineering, Mechanical Engineering, or related field (NQF 6)
- Bachelor’s Degree in Electrical Engineering, Mechanical Engineering, or related field (NQF 7)
- Up to 5 years’ experience in Quality Engineering within a manufacturing environment
- Computer literacy (MS Office and relevant engineering systems)
- Knowledge of quality management systems
- Understanding of engineering maintenance systems
Behavioural Competencies
- Proactive and action-oriented
- Strong analytical and problem-solving ability
- Planning and organisational skills
- Flexibility and resilience
- Strong communication skills (verbal and written)
- Customer and stakeholder focus
- Relationship-building ability
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- This role will work closely with operations, sales, logistics, and senior management to provide financial insights that drive profitability, improve cost efficiency, and support business growth. The successful candidate will play a key role in budgeting, forecasting, financial modelling, and performance reporting while acting as a finance business partner to multiple departments.
Responsibilities:
- Prepare monthly, quarterly, and annual forecasts
- Support strategic planning and budgeting processes
- Conduct scenario and sensitivity analysis
- Collaborate with departments to gather financial inputs and assumptions
- Analyse financial results and provide performance insights
- Prepare management reports, dashboards, and variance analysis
- Monitor key financial KPIs and performance drivers
- Provide recommendations to improve profitability and cost efficiency
- Analyse sales performance across products, customers, and regions
- Conduct customer and product profitability analysis
- Monitor gross margins and pricing effectiveness
- Support pricing strategies and margin optimisation
- Analyse logistics, distribution, and operational costs
- Identify cost-saving opportunities and operational efficiencies
- Evaluate cost-to-serve by customer and channel
- Build financial models to support investment decisions and projects
- Conduct ROI, NPV, and breakeven analysis
- Support strategic initiatives and capital investment decisions
- Partner with business leaders to provide financial insights
- Present financial analysis to senior management
- Support cross-functional teams with data-driven decision making
Minimum Requirements
- Matric
- Bachelor’s degree in Accounting, Finance, Management Accounting, or a related field
- CIMA qualification or registration advantageous
- Minimum 7 years’ experience in finance or management accounting
- At least 3–5 years in a senior or management-level finance role
- Experience in FP&A, financial modelling, budgeting, and forecasting
- Advanced Excel and financial modelling skills
- Experience working with ERP systems (SAP or similar)
- Data analysis and dashboarding experience (Power BI, Tableau, or similar)
- Strong financial reporting and analysis capability
Key Competencies
- Strong analytical and problem-solving ability
- Excellent attention to detail
- Strong communication and stakeholder management skills
- Ability to work in a fast-paced, changing environment
- Commercial mindset with strong business acumen
- Proactive and results-driven approach
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- Our client is seeking a Front Office Administrator. This is the primary point of contact, balancing administrative tasks with providing a warm, welcoming environment for residents, families and visitors.
Duties and Responsibilities:
Front Desk & Reception
- Greeting Visitors
- Phone Management
- Mail Management
Resident Support & Assistance
- Service Requests (maintenance requests relayed to maintenance team)
- Scheduling (booking meeting rooms, coordinate weekly transportation)
- Concierge Services (assisting residents)
Administrative & Clerical Work
- Record Keeping (resident lists, emergency contact numbers)
- Data Entry (updating database, filing)
- Assist with Event Co-ordination
- Dealing with Office and Consumable Supply Replenishment
- Assist with obtaining Supplier Quotations
- Co-ordinate Supplier Invoices for Approval and Submission
Financial Administration
- Cashier Duties (ensuring laundry tokens are available)
Key Skills and Requirements:
- Microsoft Office proficiency - Outlook, PowerPoint, Excel and Word
- Computer Literate and proficient in Electronic Media/Apps
- Empathetic
- Good Communicator
- Independent
- Proactive
- Drive and Energy
- Resourceful
- Calm Under Pressure
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- An outsourcing business is looking for a General Manager with a strong entrepreneurial profile and a proven track record in developing business opportunities across various sectors and client environments.
- Preference will only be taken for candidates already established in Cape Town and familiar with the broader Western Cape commercial and operational environment.
Responsibilities:
- Lead and execute business strategy to drive growth, market expansion, and new revenue streams
- Oversee full operational performance, ensuring efficiency, compliance, and service excellence across contracts
- Manage financial performance, including budgeting, cost control, and profitability
- Drive business development, client retention, and stakeholder relationship management
- Lead, mentor, and develop teams, ensuring high performance and accountability
- Monitor KPIs, analyse performance data, and report on business outcomes
- Ensure compliance with OHS, regulatory, and client-specific requirements
Requirements:
- Matric
- BCom degree (Business Management, Finance, or similar), with strong commercial and operational experience.
- Proven 10 + yrs experience within outsourcing, TES, or a related services-driven industry
- Proven experience managing budgets, financial performance, and profitability (P&L ownership)
- Strong commercial acumen with a track record of business growth
- Advanced MS Office skills, particularly Excel, and exposure to social media strategy
- Excellent communication and leadership skills
- Highly organised, self-driven, and capable of managing multiple priorities under pressure
- Own vehicle
- Based in Cape Town, with occasional travel required to Gauteng
What’s on Offer:
- Competitive, negotiable salary
- Clear pathway to full operational leadership
- High-impact role with visibility and influence on business growth
- Entrepreneurial, performance-driven environment
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- Our client is seeking a Shift Supervisor to support daily warehouse operations in the distribution centre. The role involves assisting with stock control to minimise cold store variances, ensuring effective cold chain management, and maintaining product integrity. It also includes supervising cold store staff to ensure proper operational control and building strong relationships with internal stakeholders to support overall business objectives.
Key Responsibilities:
- Plan and manage staff schedules (weekends/public holidays) within budget, with required approvals
- Supervise workforce to reduce time theft, fraud, and improve timekeeping accuracy
- Coordinate daily staff activities to ensure roles are executed effectively
- Train and develop employees to build a multi-skilled team
- Conduct quarterly performance assessments in line with HR policies
- Enforce disciplinary procedures consistently
- Ensure compliance with OSHA and workplace safety requirements
- Conduct regular spot checks on product handling, stacking, and storage practices
- Oversee cold store operations to minimize theft, shrinkage, damage, and waste
- Manage stock rotation (FIFO) and identify short-dated stock early to reduce losses
- Verify expiry dates on picked goods and account for all stock wastage/breakages
- Monitor and record cold room temperatures (4°C–7°C) and maintain compliance logs
- Ensure vehicle refrigeration units are functioning (set around 2°C) before loading
- Protect cold chain integrity at all times (no exposure of products to warm conditions)
- Prevent loading of damaged stock and report issues immediately
- Supervise loading operations to ensure accuracy, compliance with pick lists, and route schedules
- Prevent overloading and make adjustments to ensure legal compliance
- Perform random temperature checks on loaded products
- Secure vehicles after verification of stock, documentation, and signatures
- Maintain clean, organized cold store and loading areas (“clean as you go” zero-tolerance policy)
- Ensure daily cleaning checklists are completed and hygiene standards are maintained
- Comply with food safety, hygiene, and quality SOPs and legislation requirements
- Ensure staff receive proper induction training on food safety, hygiene, and quality
- Complete all operational records and reports accurately and on time
- Participate in internal audits and implement corrective actions
- Report and escalate unsafe conditions or incidents under SHE/OHS requirements
- Maintain safety training compliance for all staff
- Ensure departmental safety performance meets target (DIFR < 1)
Requirements:
- Grade 12 or Equivalent
- Forklift license (valid)
- Basic Supervisor Qualification
- 1 years’ experience in FMCG Warehouse environment
- 3 years of experience working in a supervisory capacity
- Computer literate, experience in working with warehouse systems.
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- A well-established distribution and warehousing business are looking for a hands-on Branch Operations Manager to oversee the daily operations of its branch.
- This role is suited to an operationally driven individual with experience managing warehouse, distribution, customer service and sales support teams within a fast-paced environment.
- The successful candidate will be responsible for ensuring the smooth running of branch operations, maintaining service levels, managing stock control processes, and leading the branch team effectively.
Key Responsibilities
Branch & Operational Management
- Oversee daily branch operations and ensure efficient workflow
- Coordinate warehousing, dispatch, and distribution activities
- Monitor operational processes and improve efficiencies where possible
- Ensure branch housekeeping, maintenance, and safety standards are maintained
Team Leadership
- Supervise and support warehouse, operations, and sales support staff
- Manage staff scheduling, performance, and daily productivity
- Provide guidance, training, and operational support to the team
- Promote a positive and professional working environment
Stock & Distribution Control
- Oversee stock control processes and stock accuracy
- Coordinate stocktakes and investigate stock variances
- Ensure effective receiving, storage, and dispatch processes
- Monitor delivery schedules and customer service standards
Administrative & Financial Oversight
- Assist with branch administration, reporting, and operational controls
- Monitor petty cash, basic financial controls, and operational expenses
- Ensure accurate record keeping and ERP system updates
- Support audit readiness and compliance requirements
Requirements
- Matric essential
- 3–5 years’ experience in branch operations, warehouse supervision, or distribution management
- Experience managing teams within a warehouse, distribution, manufacturing, or operational environment
- Strong organisational and leadership skills
- Good stock control and operational coordination experience
- Computer literate with Excel and ERP system exposure advantageous
- Ability to work in a fast-paced and hands-on operational role
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- A fast-paced software company is looking for an experienced Support Manager to lead and coordinate its customer support operations team. This is a leadership-focused role suited to someone who thrives in a customer-centric operational environment — managing people, improving service delivery, handling escalations, and ensuring customers receive professional and efficient support.
- We are specifically looking for someone with strong support operations and team management experience, rather than a pure software development or engineering background.
Key Responsibilities:
Team & People Management
- Lead, mentor, and motivate the support team
- Manage team performance, scheduling, and after-hours support coverage
- Drive accountability, professionalism, and excellent customer service
- Coach team members and support ongoing development
Customer Support Operations
- Oversee daily Helpdesk and customer support activities
- Ensure support tickets and customer queries are resolved within agreed service levels
- Handle escalations and manage high-priority customer issues
- Improve communication standards and customer satisfaction
Operational Support & Service Delivery
- Improve support processes and operational workflows
- Monitor support trends and identify areas for improvement
- Maintain support procedures and documentation
- Work closely with internal teams to ensure smooth service delivery
Customer Relationship Management
- Build strong customer relationships
- Act as the key point of contact for operational support concerns
- Identify recurring customer challenges and help drive solutions
- Ensure customers receive a professional and responsive support experience
Requirements:
- Minimum 5 years’ experience in customer support, service delivery, or support operations
- Minimum 3 years’ experience managing a support or customer service team
- Experience working in a software, SaaS, logistics, or operational support environment
- Strong leadership and people management skills
- Excellent communication and customer engagement abilities
- Ability to work in a fast-paced, high-pressure environment
- Strong problem-solving and organisational skills
- Experience within exports, logistics, warehousing, fresh produce, or supply chain environments
- Exposure to ERP or operational software systems
- Experience managing customer escalations and service delivery processes
- Experience managing remote or distributed teams
- Is passionate about customer service and support excellence
- Can manage escalations professionally and calmly
- Is highly organised and operationally driven
- Can coordinate effectively between customers and internal teams
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- A well-established company is looking for a detail-oriented and organised Stock Controller / Buyer to support daily procurement and inventory operations.
- This role is ideal for someone with experience in stock control, procurement administration, or junior buying who enjoys working in a fast-paced operational environment focused on accuracy, coordination, and maintaining smooth stock flow.
- The successful candidate will assist with purchasing, supplier follow-ups, stock monitoring, goods receipting, and maintaining accurate ERP records.
Key Responsibilities
Stock Control & Inventory Support
- Monitor stock levels and assist in maintaining sufficient stock availability
- Identify stock shortages, overstocking, and slow-moving items
- Support stocktakes, variance investigations, and stock accuracy processes
- Maintain accurate inventory records and ERP updates
Procurement & Purchasing Support
- Create purchase orders and follow up with suppliers on deliveries
- Assist with sourcing quotations and comparing pricing
- Coordinate deliveries and ensure timely goods receipting
- Process GRVs and assist with invoice and PO reconciliation
Supplier & Administrative Coordination
- Maintain supplier communication and update supplier records
- Track outstanding orders and escalate delays where required
- Ensure compliance documentation and supporting records are maintained
- Work closely with warehouse, planning, and finance teams
Requirements
- Matric essential
- Diploma or qualification in Procurement, Supply Chain, Logistics, or similar advantageous
- 1–3 years’ experience in stock control, procurement administration, buying support, or inventory control
- Strong attention to detail and administrative accuracy
- Good Excel and computer skills
- ERP system exposure advantageous
- Strong organisational and communication skills
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- Our client is a London-based property maintenance company servicing clients ranging from housing associations to high-end estate agents. They pride themselves on delivering responsive, high-quality service for everything from minor repairs to full property refurbishments.
- We are looking for a detail-oriented and highly organised Remote Bookkeeper to support the finance team with day-to-day accounting functions. You will assist in preparing and reviewing invoices, maintaining records, and supporting other administrative finance tasks to ensure smooth business operations.
Key Responsibilities:
- Review and prepare invoices for accuracy before submission to clients
- Quotes, Job cards plus material schedules are generated by the operations team on Xero. Responsibility of Finance Assistant to check quotes, Job cards, supplier invoices versus material schedules prior to invoicing the customer?
- Chase overdue invoices and send monthly statements to clients
- Upload and process supplier invoices
- Reconcile company card (Pleo) transactions against job management software
- Ensure all insurance documentation (company and vehicle) is current and properly filed
- Support with vehicle fleet administration including PCNs and parking
- Respond to client emails via the shared finance inbox
- Provide general administrative support to the Finance Supervisor
- Assist with ongoing finance tasks as required
Requirements:
- Minimum 2 years bookkeeping or finance admin experience
- Familiarity with accounting software (Xero experience is a must)
- Proficient in Microsoft 365, especially Excel
- Excellent attention to detail and organisational skills
- Ability to work under pressure and manage multiple tasks
- Professional communication and interpersonal skills
- Experience working in the property maintenance sector is advantageous
Remote Work Requirements:
- Must have remote-ready setup
- Dedicated home office workspace (desk, quiet environment)
- Stable fibre internet connection
- Reliable desktop PC or laptop
- UPS or inverter to mitigate load shedding
- Ability to work UK business hours
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- We’re looking for a hands-on Boilermaker with strong experience in heavy plant equipment repairs — someone who knows their way around buckets, ripper assemblies, and structural rebuilds, and isn’t afraid of thick plate and tough jobs. If you take pride in rebuilding heavy components that actually go back into the field and perform, this is the kind of environment where your skill shows.
Key Responsibilities:
- Structural repairs on buckets, ripper assemblies, booms, and components
- Crack repairs, rebuilds, and reinforcement of high-wear parts
- Arc gouging and weld prep on heavy sections
- Build-up welding and hard-facing on wear areas
- Cutting, shaping, and fitting thick plate steel
- Interpreting drawings and executing quality repairs
- Assisting with strip-down, assessment, and rebuild processes
Minimum Requirements:
- Trade Tested Boilermaker
- Solid 10+ years' experience on earthmoving / heavy steel - plant equipment
- Strong welding skills (Stick / MIG / Flux Core advantageous)
- Experience working with heavy plate and structural repairs
- Confident with arc gouging
- Ability to read and work from technical drawings
- Physically fit and comfortable in a heavy-duty workshop
What Sets You Apart:
- Pride in your workmanship — your welds last
- Strong problem-solving ability on worn or damaged components
- Ability to work independently and in a team
- You understand durability > speed
- Line boring / pin & bush repair experience
- Knowledge of wear materials and hard-facing
- Experience on CAT, Komatsu, Bell, Hitachi equipment
Method of Application
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