Service Coordinator at West Coast Personnel

• Our client is seeking an experienced Service Coordinator with a background in the food service industry and strong administrative skills. The successful candidate will be responsible for scheduling and coordinating service calls, liaising with customers, allocating technicians, and managing warranty claims and service documentation. Additional duties include maintaining accurate records, monitoring inventory, and supporting invoicing and service reporting. The ideal candidate is highly organised, able to work under pressure, and has strong communication and problem-solving abilities with experience in service management systems.

Minimum Requirements

• Previous experience in the service industry is essential, specifically in food services
• Proven experience in a service coordination, scheduling, or administrative role
• Experience handling warranties and service-related documentation
• Strong communication and customer service skills
• Ability to work under pressure and manage multiple tasks simultaneously
• Excellent organisational and problem-solving abilities
• Computer literacy and experience working with service management systems will be advantageous

Key Responsibilities

• Responsibilities include, but are not limited to:
• Scheduling and coordinating service calls, maintenance, and repair work
• Liaising with customers to confirm appointments and resolving queries
• Allocating and dispatching technicians according to availability and skill set
• Processing and managing warranty claims and related documentation
• Maintaining accurate records of service activities, job cards, warranties, and customer communication
• Monitoring and tracking parts and inventory required for service-related work
• Working closely with the technical team to ensure efficient and timely service delivery
• Following up on outstanding service issues and monitoring service performance
• Invoicing, quotations, and service reporting as required