Business Analyst - Digital Solutions at FlySafair

RESPONSIBILITIES:

• Collaborate with stakeholders to understand and gather business requirements;
• Conduct workshops, interviews, and surveys to detail system specifications;
• Develop detailed documentation of user requirements, functional specifications, and system designs;
• Maintain updated records of processes, workflows, and standard operating procedures;
• Create training documentation for changes and new implementation;
• Analyse business processes and user needs to propose continuous improvements;
• Evaluate potential digital solutions for viability and alignment with business objectives;
• Work with the digital solution engineers to drive the digital transformation strategy;
• Act as a bridge between stakeholders and the technical team, ensuring clear and effective communication
• Present findings and solutions in a clear and concise manner to non-technical stakeholders;
• Track project progress, ensuring that deliverables are completed on time and within scope;
• Incorporate change management components in all work activities that introduces change;
• Create test cases and dashboards for the testing phase;
• Participate in solution testing and validation processes;
• Ensure that the final product aligns with business requirements and meets quality standards;
• Stay updated with the latest trends, tools, and best practices in the digital solutions domain;
• Proactively suggest new tools or methods to improve efficiency and productivity.

REQUIREMENTS:

• Knowledge of agile methodologies and tools;
• Bachelor's degree in Business, Information Technology, Computer Science, or a related field;
• Minimum of 5 years’ experience as a Business Analyst, preferably within a digital or IT environment;
• Strong analytical, problem-solving, and critical thinking skills;
• Proficient in MS Office.

PERSONAL ATTRIBUTES:

• Ability to work in a team and independently;
• Internal and external networking;
• Business acumen;
• Integrity and values;
• Leading digital change;
• Immaculate time keeping;
• Attention to detail;
• Excellent communication skills (verbal and written);
• Interpersonal skills;
• Networking skills;
• Deadline driven.