Business Analyst at Old Mutual South Africa

Job Description

ROLE OVERVIEW

• We are seeking an experienced Business Analyst to join our team. The ideal candidate will have a proven Retail Banking track record, and will be responsible for analyzing and documenting business requirements, designing solutions, and ensuring the successful implementation of banking systems and processes.
• The candidate will work in cross-functional Agile teams, including product owners, developers, testers, project managers, and other stakeholders (e.g. Risk) to identify customer and business needs, and translate them into requirements expressed as Use Stories, to ultimately deliver compelling Customer Experiences.

KEY RESULT AREAS

• Collaborate with Product Owners and other stakeholders to identify and document business requirements for banking systems and processes in an Agile environment
• Work with product owners and development teams to design and develop solutions that meet customer needs
• Analyze and translate business requirements into artefacts that define and express the requirements, including:
• User Stories
• Acceptance Criteria (Gherkin)
• Business Processes
• Business Rules
• Wireframes
• Data Requirements
• Run Grooming sessions
• Proactively manage project timelines, and deliverables, utilising and engaging in, Agile practices, including sprint planning, daily stand-ups, and retrospectives
• Conduct user acceptance testing and ensure that systems and processes are performing as expected
• Communicate with stakeholders to provide updates on status and ensure alignment with business goals and objectives
• Identify opportunities for process improvements and propose solutions to increase efficiency and effectiveness.

ROLE REQUIREMENTS

• Domain Expertise:
• Experience with system implementation, testing, and deployment, ideally in Retail Banking
• Demonstrated success in collaborating with cross-functional teams, stakeholders, and vendors
• Familiarity with regulatory compliance and risk management practices in the Retail Banking industry
• Retail Banking in general
• Digital Banking (online and mobile app)
• Savings and Current Accounts
• Retail Lending (including Personal Loans and Overdrafts)
• Card
• Digital Marketing
• Fraud
• AML
• Customer Onboarding
• Collections

Work Experience:

• 3+ years of proven experience as a Business Analyst/Senior Business Analyst, specifically in Retail Banking and retail lending, with a focus on digital banking systems and processes
• At least 2 years working on Agile projects

Skills and Qualifications:

• Bachelor's degree in Information Systems, Computer Science, Engineering, or related field
• Knowledge of Agile methodologies and project management practices, including Scrum, Kanban, and Lean
• Excellent communication, collaboration, and problem-solving 
• Ability to work independently and in a team environment in an Agile framework
• Strong analytical and critical thinking skills.

COMPETENCIES

• Strategic
• Leading with Influence
• Collaboration (Relating)
• Customer First
• Execution
• Innovation (Perspective)
• Personal Mastery (Learning)
• Business / Organisational Capability Mapping
• Operating Models
• Problem Management
• Systems Analysis
• The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit. 
• Translates business requirements into detailed functional specifications that undergo business stakeholder review.

Responsibilities

• Requirements Management
• Identify, elicit, and document project/process requirements, using appropriate modeling technique, if required. Analyze requirements and validate with original users, eliminating confusion. Define the testing scripts and verification criteria to ensure requirements are met. Maintain documentation and traceability throughout project.
• Data Collection and Analysis
• Conduct research using primary data sources, and select information needed for the analysis of key themes and trends.
• Database Specifications
• Provide information and comments on suitability during the approval process for database specifications to ensure all agreed standards and protocols are followed and data integrity is preserved.
• Analysis of "As Is" and "To Be"
• Support and contribute to the documentation of "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
• Business Requirements Identification
• Collect business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals. 
• Feasibility Studies
• Contribute to and support feasibility studies from a technological and organizational perspective, and document findings.
• Horizon Scanning
• Explore and develop a basic understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, the organization.
• Enterprise Business Analysis
• Interpret the business need and identify solution recommendations to business problems at a business unit level.
• Business Case
• Carry out feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.
• Documentation and Backup
• Create and maintain technical and/or user documentation to a high standard, and back up files to ensure instant recovery if problems occur.
• Culture of Innovation
• Support a culture of innovation by contributing to solutions that boost creativity, innovation, and collaboration, such as idea generation platforms, jam sessions, and hackathons.
• Personal Capability Building
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills

• Adaptive Thinking, Analytics Software, Business Case Development, Business Intelligence (BI) Analysis, Business Requirements Analysis, Business Requirements Elicitation, Computer Literacy, Current State Assessment, Database Reporting, Data Compilation, Data Controls, Gaps Analysis, Readiness Assessments, Requirements Development, User Requirements Documentation
• Competencies
• Action Oriented
• Business Insight
• Cultivates Innovation
• Decision Quality
• Ensures Accountability
• Manages Complexity
• Nimble Learning
• Optimizes Work Processes