Business Analyst - Salesforce at Capitec Bank

Purpose Statement
Your main tasks will include performing detailed requirements analysis, documenting processes and performing some user acceptance testing. To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.

Experience
Min:

• Must have proven experience as Business Analyst (BA) within the environment
• CRM exposure
• Pursuing ECBA – Level 1

Business Analyst  

• At least 1-3 years’ experience as a Business Analyst
• Basic project management experience 

Qualifications (Minimum)

• A relevant tertiary qualification in Information Technology

Qualifications (Ideal or Preferred)
Knowledge
Min:

• Must have detailed knowledge of:
• Banking and IT Standards and governance
• Testing practices and methodology

Ideal:

Detailed knowledge of:

• Agile development life cycle 
• Change Management
• Banking systems
• Credit Granting/Savings
• Collections Environment
• MIS/BI/Data Warehousing
• Knowledge of UML and business process modelling (BPM) – EA and Visio

Solid understanding of:

• Project Management
• Communication Skills and Conflict Management

Skills

• Strategic Thinking Skills
• Planning, organising and coordination skills
• Project Management Skills (Methodolgy Specific)

Competencies

• Adapting and Responding to Change
• Analysing
• Delivering Results and Meeting Customer Expectations
• Learning and Researching
• Persuading and Influencing
• Presenting and Communicating Information
• Relating and Networking
• Working with People

Conditions of Employment

• A valid driver's license and own vehicle is required
• Contactable via own mobile phone