Business Analyst ( Supply Chain) at RCL Foods

Job Description    
RCL FOODS is currently recruiting for a Supply Chain Business Analyst, to join our dynamic Vector Logistics IT team.

• As the Business Analyst (Supply Chain), you will be responsible for working in conjunction with the Business to identify, design and specify applications solutions that meet the Business requirements and achieve the Business benefit; and to facilitate the implementation of identified solutions utilizing recognized project management methodologies.

Minimum Requirements    

• BCom (Finance, Economics & Supply Chain Management) OR BCom Honours Supply Chain Management OR BSc / BCom Degree in Information Systems
• Minimum of 3 - 5 years’ experience within the relevant business function or information technology environment
• Experience working on the SAP SD module is Essential
• Demonstrated success in leading and managing projects relating to superior performance and continuous improvement
• Effective & productive team player
• Valid Code EB drivers' licence
• Excellent end user and configuration knowledge in SAP
• Excellent SAP integration knowledge e.g SAP PI,PO, DI, FTP
• Advanced Presentation skills (Powerpoint and Verbal)
• Basic Understanding of SQL
• Advanced end user computer skills (MS Office, Project, Visio etc.)
• Advanced Reporting skills (BW, Qlikview, Power BI)

Duties & Responsibilities    

• SAP End-User Support
• Assist end users to resolve SAP, OPSI, ADEXA, FORECAST AND REPLENISHMENT, TRACKMATIC, GATE AND YARD MANAGEMENT, ELECTRONIC PROOF OF DELIVERY SYSTEM, SHEQ related issues across the Vector Business.
• Resolve calls logged on service management system within agreed SLA.
• Provide clear problem definition and liaise with necessary technical experts/external consultants to resolve technical SAP issues.
• Work in conjunction with learning team and super users to deliver and where required conduct end user training on existing and new business system functionality.
• Create and maintain user training manuals and e-learning material in conjunction with the business (super users) and learning team.
• Conduct user assessments with the business users following training or as required
• Analyse reports on user knowledge and skills gaps provided by the learning team to identify training needs.
• Work in conjunction with the learning department to roll out ongoing end user training as required.
• Be prepared to travel from time to time as per business operations and project needs
• Support the business after hours as and when required in order to maintain systems, meet operational and project requirements
• Providing guidance and feedback to Junior Business Analysts
• Experience and knowledge working with SAP

System Opportunity Identification

• Support the Applications Manager and the Business in identifying IT application solutions to address key Business requirements within Supply Chain area.
• Quantify savings and efficiencies related to these opportunities and draw up Business Case documentation for submission to the Application Manager.

Application Development, Enhancement and Implementation

• Serve as a liaison between the Business and technical consultants to ensure the implementation of identified system enhancements for Supply Chain functions.
• Review and analyse technical specification documents prior to sign off by the Applications Manager and handover to developer(s).
• Understanding of the Software Development Life Cycle (SDLC) process with practical experience
• Execute & play a lead role on Business projects requiring IT systems implementation.
• Meet with relevant Business representatives to establish, understand and document detailed Business requirements to be met by the project.
• Compile and agree a scope definition document as well as functional specification document and ensure that full sign off is achieved prior to implementation.
• Assist with the calculation of the business case and return on investment with relevant business users and stakeholders.
• Prepare the project plan and timelines by engaging all relevant parties.
• Plan for project-related hardware and software requirements by liaising on an on-going basis with the infrastructure & technology team and external software supplier(s).
• Compile and store project documentation (including business process flow charts, technical specifications, end user training material and project plans).
• Ensure constant communication with developers and full testing of the solution and identify and resolve problems or constraints prior to user acceptance testing.
• Work in conjunction and communicate with the Business to implement the system.
• Report on realisation of the Business case and identified KPI’s.
• Provide post-implementation support to all end-users.

SAP User Profile Maintenance

• Communicate with authorisations team to assist with creation and maintenance of user profiles in SAP in keeping with risk and audit standards.
• Assist with the user access for new and existing users via the User Authorisation Request (UAR) workflow.
• Assist with resolving user profile audit queries.

System Auditing

• Conduct regular system compliance audits for the Supply Chain systems that fall within the Supply Chain application area of responsibility.
• Report on system non-compliance by users to the Applications Manager.
• Identify and highlight business risk to the Applications Manager as a result of non-compliance.
• Recommend compensating controls to the Applications Manager.

Reporting

• Develop appropriate SAP reports & SAP Queries for the SAP Supply Chain modules as requested by the Business.
• Develop appropriate Qlikview, BW and BI reports For the SAP Supply Chain modules as requested by the Business.
• Maintain and proactively enhance reports.
• Run reports, Setup Background Jobs in the system as required by the Business.

Technical Expertise

• Provide ongoing advice and support on best practice to ensure continuous improvement within Business systems and applications.
• Develop specialist knowledge of the 3rd Party SAP Supply Chain module i.e. SAP Purchase Orders, Route Determination, Deliveries, Shipments.
• Identify opportunities to deliver best value solutions and make recommendations to the Applications Manager.

Have a system and operational understanding of:

•  Demand Planning
•  Supply Planning
•  Route Planning
•  Route Optimisation
•  Transport Planning
•  Transport Optimisation
•  Transport vehicle Tracking
•  Electronic Proof of Delivery system
•  Gate and Yard Management
•  SHEQ Environment

Ability to read SAP ABAP programming and develop SAP Queries.
Ability to document detailed Technical specification for SAP development
Resolution of system non-compliance
System audit coverage