Business Coordinator at Fidelity Services Group

Key Responsibilities:

Operational Coordination

• Project Management: Oversee and manage various projects within the fire response division, ensuring timely completion and alignment with company objectives.
• Operational Support: Provide support in daily operations, including coordinating resources, managing logistics, and facilitating communication across departments.
• Process Improvement: Identify opportunities for operational efficiencies and implement solutions to streamline processes.
• Client & Stakeholder Engagement
• Client Coordination: Act as a point of contact for clients, addressing inquiries, and ensuring client satisfaction.
• Stakeholder Management: Maintain strong relationships with internal and external stakeholders, facilitating effective communication and collaboration.
• Reporting: Prepare and present reports on operational performance, project updates, and key metrics to senior management.

Administrative & Technological Expertise

• Data Management: Maintain accurate records, manage databases, and generate detailed reports using Excel and other relevant software.
• Technological Proficiency: Utilize project management tools, CRM systems, and other software to enhance operational efficiency.
• Administrative Support: Assist with administrative tasks such as scheduling, document preparation, and correspondence.

Compliance & Quality Assurance

• Compliance Oversight: Ensure all activities comply with industry regulations and company policies.
• Quality Assurance: Monitor the quality of services delivered, ensuring high standards and continuous improvement.

Key Requirements:

Education & Experience:

• Bachelors€™s degree in Business Administration, Operations Management, or a related field.
• 2-4 years of experience in a coordination or administrative role, preferably within the fire response or related industry.
• Technical Skills:
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and project management software.
• Experience with CRM systems and other business tools.
• Soft Skills:
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills
• Ability to problem-solve and adapt in a dynamic environment